Amaroso Boutique

Horrible service. Purchased a few dresses and had to return a few as they did not fit me. Advised I would have to pay $8.95 shipping label for them to be returned as they did not fit me. I advised that their size chart on their website is incorrect and therefore would need like a store credit or refund. They are uncooperatively advising that I will have to pay $8.95 for a return of faulty items, otherwise they will discard my items after 30 days. I advised and showed them consumer laws and they still, don’t care.

Don’t do this to yourself! Go elsewhere.

I'm usually a size 12, I looked at their size chart. And went with a 12. Purchased 3 dresses. They were all different sizes, nothing fit properly. I told customer service and their excuse was because they are from different supply stores they can't guarantee that the sizes are the same as their chart provided. They refused to take back 2 as they were 50% or more off sale and only was goinf to give store credit for 1 dress which i dont want. They are trying to force me to keep dresses that dont fit.

I have taken this further to a lodged a dispute with fair trading as they are breaching ACCC guidelines.

I ordered a dress off amaroso for Melbourne cup, when it arrived I was utterly disappointed. It was shein quality and just didn’t look anything at all like the pictures on the website. When I kindly asked for a refund Samantha an employee just sent a gift card. I didn’t want to make a fuss so I placed another order, another dress arrived that was again poor quality and nothing like the photos online. I have now asked 4 times for a refund and am getting no responses. DO NOT ORDER FROM THEM.

They claim to be all about customer service but I’m $140 out of pocket that’s including the postage I’ve had to pay