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Hawaiian Airlines / service on business class

1 United States

I had the misfortune to fly business class with Hawaiian Airlines on Friday the 22nd May from Honolulu to Brisbane... I had originally booked with Qantas using my points but decided to cancel and rebook with Hawaiian so I could fly directly into Brisbane... BUT I have to say it was the worst service I have ever had on any airline in Business class... I have travelled a lot on Hawaiian always in economy and have always been very happy in fact the service is much better... The cabin looked lovely and I thought great this will be a great experience was I mistaken... I boarded the flight at 2pm we were served a meal as soon as we were in the air which was very nice then no one came near us until about 2 hours out of Brisbane with a very stale tough chicken roll???? leaving 6 hours of no service at all not even a bottle of water... come on Hawaiian get your act together...

Jun 6, 2018

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