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Harvey Norman Rothwell / service

Rothwell QLD, Australia
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I have just recently purchased a bedroom suite from Eva at Rothwell QLD store and found Eva to be a great sales assistant and the on going of going out of her way for me and I was pretty impressed with her customer service that was provided to me.. as I work in retail my self and know what high standards are to be met and Eva exceeded my every need while making the choice on what mattress and offering to have my bed and zero-g delivered to my prior to my suite coming, so that I had something to sleep on til the rest came..
Now on Saturday with being excited to get the rest of it.. I found that when my bed got delivered it was the wrong frame.. which happens I know but the fact that the delivery men openly said that this is your bed etc and I was like no I didn't order a bed with drawers as the Zero-g frame won't fit then.. only to he then told they don't have time anyway to go back to the warehouse and collect the other piece was very disappointing to say the lest..
Then to have the delivery man say that they wouldn't take my rubbish from the side tables or tallboy which ended upe having to call the Rothwell store to clarify and have the delivery men to take away the rubbish...
I can't recall the gentle men that I spoke to from the Rothwell store to tell me that it was there warehouse ends stuff up and would try his best to have it delivered that day for him to only call me back saying they couldn't..
Now I live not even a 13 minute drive from the store and to be told they wouldn't deliver until the following Saturday and the gentleman refused to have it done prior to Saturday as he didn't want my 15 almost 16 year old son signing for it...
I'm not impressed with the service I was given from the delivery men, the warehouse or gentle men I spoke to on Saturday by not going out of there way for a customer who has spent $7500 on a bedroom suite and I'm at the point where I feel like just refunding the full amount and going else where...
As now I have to spend another Saturday waiting for a delivery.

I would like to compliment Eva on such great service and the reassurance that was given to me with this stuff up...

Ci
Jun 19, 2017

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