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Harvey Norman
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1.9 556 Reviews

Harvey Norman Complaints Summary

126 Resolved
430 Unresolved
Our verdict: When using services from Harvey Norman with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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2:17 am EDT
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Harvey Norman gas stove

On the 17/3/10 my mother spent nearly three and half thousand dollars buying a fridge, a plasme tv and a gas stove. The stove was natural gas and we only have lpg, the sales assistant (simone) told us the stove came with a conversation kit and that i'd be able to fit it myself. This isn't the case at all the stove needs an adaptor to be fitted and has to be installed by a gas fitter. My mother contacted harvey norman in Gympie and the manager refused to exchange the stove or give my mother a refund.

When I visited the shop to complain the manager stated that all new stoves have to be fitted by a gas fitter, if this was the case why were we told we could install the stove ourselves. I and three other witnessecan confirm that we were told we could fit conversion kit and install it ourselves.

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Defender of rights
Gympie, AU
May 07, 2010 6:22 am EDT

Mr Holt. I am honestly sorry for this as I am employed by HN and must stay anonymous due to my position there but will testify that a lot of items are sent out either damaged and hidden or covered up, if it is found by the customer they will do one of two things offer a voucher or blame courier. I have seen items go out that required a warranty spray and it has been sent with the book to show that it has been done but of course it has not received spray.

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1:38 am EDT
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Harvey Norman dvd player

I went into Harvey Norman to purchase a multi-region DVD player. I was advised by Mark, one of the sales assistants that the Toshiba SD900KY was a multi-region. I paid $129 for what turned out to be just a region 4 player. When I tried to return it I was advised that they would only refund faulty items.

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selphie
Mt Druit, AU
Mar 21, 2010 2:49 am EDT

"
False, misleading or deceptive statements

A statement is taken to be false or misleading if it has a reasonable tendency to lead to a belief in the existence of a state of affairs that does not in fact exist, whether or not the statement indicates that the state of affairs does exist.

Misleading or deceptive conduct is a concept that has been broadly interpreted judicially. Conduct is misleading or deceptive if it is likely to lead a reasonable or ordinary member of the class of persons to whom it is directed into error. Misleading conduct can include acts of silence or omission. Conduct can be misleading even if the agent does not actually make any representations. It is not relevant whether the agent actually intended to mislead anyone to establish liability. What is relevant is the overall impression created by the conduct and its actual or likely effect on reasonable or ordinary members of the target audience (prospective buyers). Any type of conduct related to the photographic advertising of real estate that could give a consumer the wrong impression may potentially breach the Property, Stock and Business Agents Act 2002 and the Fair Trading Act 1987."
http://www.fairtrading.nsw.gov.au/Property_agents_and_managers/Agency_responsibilities/Advertising_guidelines.html

You have the right to return that DVD player. :l

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8:14 am EDT
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Harvey Norman service

The service was really bad, you were shoved from one register to another without an operator at the register you were directed to, you made a purchase in one department that couldn't finalize the sale, then there were bargain bins on the way out that you couldn't pay for the purchase of those bargain bins you had to go to another department, the staff were off hand and talked to "friends" who were customers - without even acknowledging you were there for over 10 minutes, I very rarely put pen to paper but the whole experience was disgusting and I will never shop there again.

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Robert
Sydney Metro Area, AU
Apr 09, 2009 11:52 pm EDT

I purchased a 32" LCD tv. We used it for 3 nights and noticed the sound stopped intermittently. I took the TV backon the Forth night and advised them that it was faulty and I would like a replacement or a refund. They made a lot of excuses about the manager not being there and cant make those decisions although evenually the manager did appear. The manager advised me that I need to prove that the set is faulty. I suggested that the fault only happened intermitently and he said well he needs to check that it has a fault. Why the hell would I go to the trouble of taking a Television back to the store if it was fine, I had negotiated the best price available and there was no reason for me to lie. So I said I gues I have to leave the set here to which he replied you can take it if you wish. Then how can he test it? So I guess if I take it I need to accept that there is no fault. Other customers became interested in the comotion and I started explaining the problem to them. They agreed that the treatment was poor and incorrect. The staff seeing that I was talking to other customers demanded that I leave the store. I stood out side the store talking to people as they passed me by and then a security guard was called and removed me assulting me on the way out. I wish I could find the people who witnessed all this. Now I have no TV.

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V0L4T1LE
Cannot say, AU
Jun 23, 2010 10:28 am EDT

Each Department is owned by a different person, its frustrating but its the same thing as if you go to the shopping center you cant pay for you Myer products at the Telstra shop. harvey norman stores are actually many smaller stores all under one roof.

As for the cashier thing only certain staff are able to handle money. I perosnally think it detracts from the customer service but I am sure you can understand the security reasons behind it.

and if a staff member is not doing their job tell the franchisee in my experience they will be fired

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Savloy
Bairnsdale, AU
Jun 30, 2009 10:11 am EDT

I agree with Regan...you are a complete idiot. If there is a problem you actually call the "manufacturer" and they will assist you in fixing it or if they cannot they will give you a case number in which will allow you to have it replaced (within a certain period of purchase) or you can have it repaired in which case ur drop off point would be Harvey Norman and the manufacturer will take cafre of it. REMEMBER...Harvey Norman sell the goods and they are set within limitations and guildlines as to what they can or cannot do, and one of those being "the supplier/manufacturer have the right to inspec faulty goods before they are replaced...Seriously if you had customers coming over to you from the "comotion" then obviously you were acting like a fool...

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Regan
Melbourne Metro Area, AU
Apr 10, 2009 8:07 pm EDT

Sorry mate but you are an idiot...
All you need to do is follow your consumer rights instead of acting like a complete tool. HN can drag this out for up to 14 weeks (ACCC) So thats 14 weeks without your TV.
If you treat HN like you would want to be treated, you will get serviced. If you act like a idiot they will treat you exactly like that... an idiot!
Swallow you pride, apologise and they will fall over to help you...
At the end of the day if the TV is faulty they have no options but to swap it.

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10:30 pm EST
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Harvey Norman lies, and lies

I am sick to death of being lied to everytime I go into the Harvey Norman store in Maitland, and not being able to lodge a complaint. In particular the one woman in the white goods section. When she eventually served me see went out of her way to point out that this was the last of that model avalible and no more could be ordered. That the price should be $699 that I could not get it at that price ever again and I had to buy it now. When I enquired about another brand, she said they no longer produced that product. I had been in contact via email about these products and I knew the RRP and the avalibility of stock. She then proceeded to try and sell me a product that was nearly $2000. She was rude and pushy answered no questions and basicly implied I was stupid because I wanted to purchase a twin tub washing machine which she obviously considered below her. This is not my first experiance with this woman and on three previous occasions she has used the same technique of the is the only one avalible, upping the original price and looking down her nose because I wished to purchase the smaller option. But their loss as there is a Joyce Mayne next door, and I am a regular customer, I got my new washer, I could have bought three then and there, or ordered a hundred more discounted from a RRP of $499. So much for the last one avalible in the country. My advice in Maitland is, go to Harvey Norman show your children what an evil lier looks like and go next door and buy from someone else.

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Maginnus
, AU
Mar 30, 2011 10:02 pm EDT

Unfortunately for you, you've ultimately been giving your money to the same people. The Harvey Norman 'group' own Joyce Mayne. And Domayne, and a few others.
But at least you're giving your commission dollars to someone better..!

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10:02 pm EST
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Harvey Norman extended warranty lies

I had a television covered under the extended warranty which broke after just 1 year of having it. Since it was covered, they would replace it. That was a month ago that they took my tv and I still don't have its replacement yet! They aren't even going to repair it--they will just give me a different tv (their choice). I agreed...but still have nothing to show for it. I don't know what other options I have (aside from not buying anything from Harvey Norman in the future). And they have told me several times that it will be delivered (on this day, on that day)...but nothing still. It's disappointing that they can so easily screw over their customers who paid hundreds in extra charges for the extended warranty. Very bitter.

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Fakir Ilmu
, US
Jul 25, 2021 9:53 am EDT

Had a very disappointing experience with its product care with more than 2 months claim under extended warranty in may 2021, and have not been resolved until end July. Purchased surface pro from HN Pavillion - responsive sale team Syahrin Malik - willing to lent me his computer to allow me continue working.

Product care team is ruining HN name and reputation - must be changed!

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deepsouth
, MY
Apr 22, 2015 4:25 am EDT

Strongly agreed to their lousy extended warranty policy. I felt it is just like a scam! Harvey Norman is useless! So irresponsible! They just simply says that the spare-part cannot source and the repairment cost similar to the product purchase price, tonnes of unreasonable lame excuses. Also, they said that they have the rights to refund your cost of purchase price and tell you to buy any model appliances which they have at their showroom. They indirectly caused the consumer lose confidence into the particular brands of the product that consumer bought. Their way of handling such solution is very BAD!

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Cashlam
, MY
May 09, 2010 9:01 pm EDT
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Yes, Very disappointing for after sales service. I get the same experience too. my camera was send in to repair for almost 1 month. now i get inform by the camera manufacture that my camera is ready to collect. from 3 week until now, harvey norman still not yet collect my camera and keep going to give a lot of ### excuse.

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7:59 pm EST
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Harvey Norman bed delivery

I bought a HotWheels racing car bed, mattress, bedding and desk for my little boy two weeks ago. At the time I paid $60 for delivery and was told that the order would be delivered either the Monday coming or, if not then definately the following. Well it is now the following Monday. I called them (no that's right no communication on their part) and asked what time it would be arriving only to be told that the bed is there but the desk is still in transit. So my husband asked if they could just deliver the bed and we would go in to pick up the desk ourselves. We were told no, that the delivery people had probably already left.

WTF? HOW ABOUT GETTING OFF YOUR ### AND CHECKING WITH THE DELIVERY PEOPLE TO SEE WHETHER THEY HAD ACTUALLY LEFT?

HOW ABOUT KEEPING US INFORMED ABOUT OUR PURCHASE?

DO THEY THINK PEOPLE CAN JUST SIT AROUND ALL THE TIME IN HOPE THAT DELIVERIES MIGHT OR MIGHT NOT TURN UP?

MY POOR LITTLE BOY IS WAITING AND WAITING HE IS SO EXCITED - AND HE HAS EVEN GIVEN UP HIS DUMMY IN EXCHANGE FOR A RACING CAR BED THAT HE HASN'T FRIGGIN GOT - I HAD TO TELL HIM THAT IT'S NOT COMING AFTER ALL AND WATCH HIM CRY! -

OH BUT SO LONG AS THEY HAVE THEIR MONEY THEY DON'T GIVE A ### - THEY SAY ANYTHING TO GET A SALE THEN ONCE THEY HAVE THEIR MONEY WONT GIVE YOU THE TIME OF DAY!

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Update by P.S Off
Feb 28, 2010 8:08 pm EST

So true Harvey Norman Mackay are ###s

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2:13 am EST
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Harvey Norman the delivery man said f word to me

the sales man named danny is a liar and a cheater. the delivery man named mohammed is very rude. he kept saying f words at my home. I reminded him not, but he would not listen to me. I bought a fridge yesterday and the sales man danny promised me that the fridge will be delivered to my home on the day I bought. danny also said that the delivery man will put the fridge in the place I want and remove the old fridge. However, the delivery actually come to my home one day after and due to the delay, all of my food went bad. Moreover, the delivery man mohammed charged me $20 to remove the old fridge. Nobody told me about the extra money for removing fridge/ I called danny and he changed his face from a friend to an enemy and said " everyone knows it why you donot know? you did not ask that is your problem" in fact before I bought, I kept asking " will the delivery man help me remove the old fridge?" Danny only said "yes" no more word!

The most terrible thing is when I argued with mohannnd, he kept saying F word at my home! I just want to make clear do I need to pay the extra $20, does that deserve many F words?

I am very disappointed with harvey norman and definitely would not buy anything from it anymore. In fact, I had two receipts. one said the fridge should be at my home on 23th of Jan 2010 and the other receipt said I received the fridge on 24th jan 2010. I also taped when mohammed said F words to me. So I am considering to sue harvey norman for the delayed delivery and the rude service.

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4:25 am EST
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Harvey Norman dvd - r disc's

I visited the wangaratta store, dvd's were on special at$16.00 each.I was almost charged $24.95 each quanty 2. I thought that the price was excessive for non printable disc's, I had just been to another store and they were $23.00 for printables for 50. I also called into the Harrvey Norman Store in Shepparton on my way back from Melbourne where the DVD's were advertised at $9.95 but I paid $32.00 for the 2 but they were prinables which I accepeted.
I am have recently bought a TV at the Wangaratta store and other items at the same store but no more, I will never shop at your your7858a store ever again and furthermore I will tell other people the same thimg.

Kevin Chandler 3/76 Hume Street Mulwala NSW. 2647.

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3:13 am EST
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Harvey Norman lounge suite not good quality

I purchased a lounge suite form harvey norman 10 days ago... However im not satisfied, its simply not a comfortable lounge I have been testing the suite, and im not satisfied? Can I do anything to get a full refund... Its simply does not fulfill its purpose, not a comfortable leather lounge... Comfort level is a 0"... Back hurts... Want a refund as I paid cash outright. Im not even sure if it was made in australia? What level of foam is used? Very uncomfortable leather lounge, can I demand a refund, as its unfit for its purpose.
Thanks

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Kapila Ranatunga
, US
Jun 08, 2010 7:12 am EDT

I baught a Lounge suite(Australian made) from Harvey Norman Castle hill on mid Aprial and they dilivered it after 4 weeks .A few days later we realised it was not comfortable at all. Both me and my husband got back pains after sitting on it for few minutes. Before we bouhgt the lounge, we tried out lounge on display a the store. t wasperfect and that's why we decided to buy it. The lounge that was delivered was clearly not as good s the oneon display. We complain to the store and they told us someone from the manufacturing will come and check within ten days, but no one came then we complained again. After the second complain a person who could not speak proper english came and cheked the lounge, and promised to take it back and fix it within two days. It is now more than 3 weeks but the lounge was not picked up for repair yet. It is evident that Harvey Norman do not manufacture their equipment but subcontractors do or even they may be manufactured overseas. It seems there is no proper quality control in such manufacturing.
We are wondering how to get a full refund or replacement. We are not confident that repairing the lounge will fix the problem.

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apsub
Burnie, AU
Jul 05, 2011 7:04 am EDT

Hi,
I too purchased a Modular Lounge Suite from Harvey Norman, Burnie, Tasmania. When I tested in the store, it was good.But after it was delivered, we were shocked to find that its not of good quality.The foam becomes so soft that it gets so low.It feels like we are sitting on the ground. When we contacted (in person) them they simply ignored our request.they said they will send someone to our home in 2 weeks time. Its been a month and they have not even called our mobile. PLEASE DO NOT BUY COUCH

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mary sant
, AU
Jun 23, 2010 7:17 am EDT

Thank you so much for your comment about harvey norman couches. Today i went to harvey norman at highpoint west to purchase two sets of couches. After being in the store and looking at every single couch, not one person came to assist me, not one. It was early in the morning and there was hardly any customers so there is no excuse. Obviously they did not need the sales, i did see salespeople around but everyone avoided me. But after reading your complaint i wont even bother to go back. My jobs have always been in customer service, you have to be there for the customers, its not just at harvey norman, many many shops i go to there just seems to be no service at all these days. regards mary.

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10:55 pm EST
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Harvey Norman replacement extended warranty is void

I have purchased Replacement Program extended warranty by paying additional fee when I purchased a printer, which extends the warranty for additional 12 months after manufacturer's warranty expires. The printer broke after the manufacture warranty was expired, so I tried to claim a replacement through Harvey Norman. However, the price of the exact same printer model have been gone up since I purchased it, and Harvey Norman will not hand out the replacement eventhough the warranty is titled "Replacement Program". They will only offer store credit. Now I end up with no printer, and store credit is not enough to buy the same printer. They want me to pay cough up more if I want the same printer.

Please save yourself from troubles, don't bother with Harvey Norman.

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arundeep
Melbourne, AU
Jun 03, 2013 11:32 pm EDT

Don't waste time and GO to Ombudsman.

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Jason Shaw
Perth Metro Area, AU
Jul 28, 2011 6:35 am EDT

I have purchesed a HP Officejet 7500A from Harvey norman cannington wa and within 27 days it started to make weird sounds inside and eat paper i contacted the store to ask for a replacement and they game me some bs story that it would have to be sent away and could take an extended amount of time to fix the issue.

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S BRITTEN
austins ferry, AU
Jan 23, 2010 4:36 am EST

we brought a lg plasma tv at harvey normans and had extented warranty with eighteen months to go. the picture started to go and have been told it might be the plasma and regassing is not covered in warranty. we was not told this when buying tv. we have always been good customers at harvey normans but wont be now. we are pensioners and can not afford a new tv

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S BRITTEN
austins ferry, AU
Jan 23, 2010 4:32 am EST

WE BROUGHT A PLASMA LG TV WITH EXTENTED WARRANTY IN HARVEY NORMAN IN HOBART . IT IS NOW PLAYING UP WITH THE PICTURE WE HAVE BEEN TOLD IT IS THE PLASMA AND WONT BE COVERED BY WARRANTY . HOW CAN A $3.500 LAST ONLY THREE YEAR AND WHY PAY FOR EXTRA WARRANTY. WE ARE ONLY PENSIONERS AND CANT AFFORD NEW TV

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1:08 am EST
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Harvey Norman rude staff, not standing by there warranty.

Harvey Norman Rothwell QLD...
My son purchased an MP3 player last year and unfortunetly it got a fault with the product so it was returned to the store. It was sent away for repairs as it was in the first 12 month warranty period.. ... but it could not be fixed so the product was replaced. This was Great...We had purchased the extended warranty so it would be covered for 2 years.
But just recently the product again become faulty, and as it is now in the 2nd year part of the Harvey Normans warranty.( REPLACEMENT WARRANTY ).
I rang the store and asked what we needed to do and were told that we just needed to take it back to the store, we would fill in some details, and maybe have a 24 hour waiting period for the product to be approved to be replaced, or we would be given store credit to the amount. Which was fine...
We went into the store, eventually was served, and we spoke to the staff tech guy and explained what had been happening to the product. He started saying that it could take a number of days to have the product get looked at, and to be decided what would be done with it...We said it was in the 2nd year warranty, which he replied it still needed to be checked to make sure there was something wrong with it, then it might get approved for a replacement.
As the product was no longer available, and there wasn't even another product in that brand name to replace it with... we asked what happens in this case.. His reply was they would just give us one they thought was suitable..When we questioned this, because we felt we should have some say in the product.. The staff member was rude, and very abrupt, ... of course we were getting annoyed at the way we were being treated, in the end we said we would return the next day to discuss what was going to happen.
The next day was worse, because the tech guy accused us of lying, because the product hadn't played up when he looked at it.. well of course this didn't go down very well with us...
He said they would hang on to the product until it played up.. we wouldn't get a replacement or anything until he noticed the problem... We demanded to speak to the manager.. we got no where.. We asked to speak to the owner.. he refused to speak to us.. I eventually spoke to the owner by phone many hours later to be told that we were rude and had upset the staff.. and that this was there policy, and if we didnt like it take it some where else... So we have ! but NOT HAPPY!
We went back in to pick it up the next day, to not being given all of the contents of the pack, and we had to return to the store, which was another confrontation with the store manager.
We are hoping another Harvey Norman store will give us better service... And stand by there warranty.We paid extra to have it.
There is no where to make contact with Harvey Norman for complaints...Unreal...

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sus_one
deception bay, AU
Nov 16, 2009 5:13 am EST

I have always received a great shopping experience with harveys at rothwell for sales and after sales service. I for one have dealt with both Morayfield store and Rothwell and cant say a bad thing about either store. I have also dealt with their extended warranty and have never had a problem. The correct procedure is not 24 hours and never has been in the time I have done business with them. It takes 3- 5 buisness days for your approval of a replacement product. Just like an insurance policy, the warranty is third party and is in no way up to the store to replace it, it is up to the warranty company. You as a consumer like me should have read the warranty terms and conditions however obviously you haven't!

When you make a warranty claim you should call the warranty company, lodge a claim and they will then ask you to take the goods to your closest store for them to assess the goods to make sure they are faulty. We live in a digital age where nine times out of ten it's user error or computer errors (software) which is never covered by any warranty. Once the item is deemed faulty they confirm with the warranty company, then you receive a call to collect your replacement product. Oh and yes they do only have to replace with a suitable equivalent of your original product so again, you should have read all the warranty terms and conditions! Losing your temper will rarely get you anywhere, you have to understand there are guidelines and policies that all stores/companies must follow and it sounds to me like they were just doing their job.

How were you accused of lying? Was it simply a case of the tech guy not being able to fault the product therefore couldn't replace the item because that is far from accusing you of lying and from what you have said, it implies there was no problem found. You have to appreciate it from a retailers point of view! If they simply take everyones word for it, how could they make money? As I stated earlier nine times out of ten it is user error and if retailers simply replaced every item that consumers think are faulty. they would not be able to run their business because they would go broke! Then where would you buy your mp3 player from? Perhaps ebay? Great service you will receive there, send your item back to hong kong and wait like 3 months before you get your item back!

I have worked in retail for many years and have seen how often a customer can be wrong. You must realise you can not put all the blame on the store...You need to take some reponsibility for yourself! You should be aware of warranty and replacement warranty procedures. If your to lazy to read them then try calling the warranty company and ask how the warranty procedure works. Too many people don't take the time to read this info in the first place yet spend their time complaining when something doesn't go there way. Also, you said your son bought it so have you seen the fault with your own eyes? Did you contact the manufacturer and troubleshoot the item? Did you read the owners manual and try troubleshooting the problem? Did you lodge a claim with the warranty company? If none of the above were done, then chances are you are in the wrong and not the store of purchase. Most of the time these devices need to be reset and it fixes all problems if any? Also their are regular software upgrades to fix common problems as no device that contains software is guaranteed to always operate correctly.

Perhaps try talking to Aaron or Keith at Morayfield! I have always received both professional service with great tech knowledge from both staff. They have always been very helpful with info and have fixed my problems for me in store within a day or two. Replacements usually go through within 3- 5 days. I have had a few things replaced under the replacement warranty and I've always received great service. Admittedly I have been told no fault could be found on one occasion however when I got home, I realised after trying the item out it was simply me that was doing the wrong thing with it. It just needed an update (GPS) I admitted to myself that infact I was the fault and should have checked with the manufacturer before wasting the time of the store.

Whatever happens, all the best with your endeavour!

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12:47 am EST
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Harvey Norman not standing by there warranty. rude staff..

Harvey Norman Rothwell QLD...
My son purchased an MP3 player last year and unfortunetly it got a fault with the product so it was returned to the store. It was sent away for repairs as it was in the first 12 month warranty period.. ... but it could not be fixed so the product was replaced. This was Great...We had purchased the extended warranty so it would be covered for 2 years.
But just recently the product again become faulty, and as it is now in the 2nd year part of the Harvey Normans warranty.
I rang the store and asked what we needed to do and were told that we just took it back, filled in the paper work, maybe a 24 hour waiting period..and the product would be approved to be replaced or we would be given store credit to the amount. Which was fine...
We went into the store, eventually was served, and we spoke to the staff tech guy and explained what had been happening to the product. He started saying that it could take a number of days to have the product get looked and decided what needed to be done with it...We said it was in the 2nd year warranty, which he replied it still needed to be checked to make sure there was something wrong with it, then it might get approved for a replacement.
As the product was no longer available and there wasn't even another product in that brand name to replace it we asked what happens in this case.. His reply was they would just give us one they thought was suitable..When we questioned this, because we felt we should have some say in the product.. The staff member was rude, and very abrupt, ... of course we were getting annoyed at the way we were being treated, in the end we said we would return the next day to discuss what was going to happen.
The next day was worse, because the tech guy accused us of lying, because the product hadn't played up when he looked at it.. well of course this didn't go down very well with us...
He said they would hang on to the product until it played up.. we wouldn't get a replacement or anything until he noticed the problem... We demanded to speak to the manager.. we got no where.. We asked to speak to the owner.. he refused to speak to us.. I eventually spoke to the owner by phone to be told that we were rude and had upset the staff.. and that this was there policy, and if we didnt like it take it some where else... So we have ! but NOT HAPPY!
We went back in to pick it up, to not being given all of the contents of the pack, and had to return to the store, which was another confrontation...Totally unbeliable...
We are hoping the Harvey Norman store at Morayfield will give us better service... There is no where to make contact with Harvey Norman for complaints...Unreal...

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Harvey Norman extremely rude salesperson

Bought a new fridge and washing machine from a salesperson called harken at harvey norman in morrabin.
When the fridge was delivered it came without a box, and on further inspection i found a number of scratchers and a dent on the side of the fridge. I rang the store and spoke to the jerk who sold me the goods and was informed I should have known about the damage as the fridge was discounted, I explained to him that if I had known I wouldnt have bought the item.He was so insistent that I accept the situation and It was only when I explainedto him I work at a school that has done a lot of business with him he backed down. He promised that he would replace the fridge with a new model due in the following week.
The following week came and went and no fridge, so I rang and I was informed in avery rude voice not to bother calling again as he would call when it came in, to which I replied I had every right to call and in fact he should have given me a curtesy call with an apology. It is now the third week and when I called was informed the fridge would take another 2 weeks, So after copping another rude mouthful from him in which he called me a liar (funny that) I informed him I would be speaking to the franchise manager, his words were "dont bother as you wont get anywhere the salesmen are always looked after" I wonder if Mr Harvey Norman is aware how tarnished his name will become if customers like me continue to be treated with such disrespect.

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annoyed_1
, NZ
Jan 09, 2011 8:30 pm EST

I bought over $3000 worth of goods from Harvey Norman, the salesperson was quite thick and kept trying to make it seem like he would lose his job for giving us a discount (I also work in sales and know thats stupid). Upon purchasing everything was fine and we opted for an extended warranty. After a days reflection we decided to remove the extended warranties as we feel we do not have a need for it. This has been the longest process I have ever been through with any company, we bought the products 2 almost 3 weeks ago and I have spent a total of 3 hours trying to get this sorted. Whenever I ring I keep getting passed through to the same idiot that sold me the products (probably not a good idea because salespeople are not customer service orientated). I am in the process of getting married and setting up my home which means I would have easily spent another 10 grand in that store but I'm extremely put off by the sheer lack of followup and customer courtesy shown by Harvey Norman Staff. I'm definately sending a complaint of a similar nature to the manager of these staff and the franchise manager and suggest any who posts a complaint to do the same.

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Harvey Norman wrong television

On the 23/8/09 I ordered a LG LCD Television from Harvey Norman at Marion Road, Marion store. It was a 42” 1080P model. I paid a deposit to the amount of $368.00 deposit. Invoice number 1076271.

On the 31/8/08 I attended at the Harvey Norman store at Marion Road and was served by Lincoln. I was informed that the LG Television would not be delivered until November due to the numbers of back orders. I told Lincoln I was interested in the 3 month warranty that went with the LG television. He told me that the Sharp was a better set; it was dearer, than the LG but it also had a 3 month warranty.

I agreed to purchase the Sharp 42 Full HD Model 1080P, LC42D77X, PIANO. The deposit from the LG SET to be transferred to the purchase of the Sharp set.

On the 1/9/09 I re attended the store and paid the outstanding amount on the account.

On the 2/9/09 tech2home service and installation attended at our home to install the new TV. On installing the set they found the set to be U/S. They said that the packaging had been opened before and repacked. Possibly floor stock? They rang the Marion store and left to pick up a replacement.

About one hour later they returned and installed the replacement set. I paid them$193.00 for their services. After they had left we inspected the installed TV.
It was a……………Sharp LG 42 106cm AQUOS Model LC42D77X
Not a………………Sharp 1080P PIANO LC Model LC42D77X (see invoice 1076271)

Apart from the wrong television being installed from the owner’s manual the set only has a 12 month warranty.

We are disappointed by the mis representation by Harvey Norman re this transaction especially in relation to the warranty.
Hoping that you can help us with this complaint and bring to a satisfactory conclusion.

J.C Milham

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Gilligan85
Enoggera, AU
Nov 23, 2009 4:25 am EST

The model number listed is a Sharp model number and more then likely the Sharp LG thing is just a typo in the Harvey Norman computer system (They are all entered manually and not checked until a mistake is made). With it bein a U/S model originally, then it would not have been ex floor stock from Harvey Norman, because why would they unpack, repack and not send it back? And Sharp do have a 3 Year warranty in Australia, check their website. In the U/S they only have a 12 month warranty (Blame Sharp for that one). So in the end Harvey Norman did not do anything wrong. You were just unlucky.

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Harvey Norman misleading, poor & rude service

I purchased a cellphone early this year, and it is no longer working now. At the time of purchase, I asked how the warranty works, and I was assured, all covered upto one year. When I popped up at the branch this morning, I was advised to leave it (For few weeks), to see if they can fix the problem. No temp phone was offered, therefore, I did not agree with that. If this is the company policy, why wasn't it clearly disclosed when selling the good?

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Geof Davies
Albury, AU
Aug 14, 2009 11:29 pm EDT

Why do you say the service is rude?, and in what way was it misleading? Did they at anypoint mention that you would get a loan phone if the phone failed? Just because they didn't offer a loan phone, doesn't mean they are misleading you.

Geoff

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Harvey Norman kitchen appliances

I am amazed at the amount of bad experiences people have recieved at harvey normans where ever it may be.. All I did was google harvey normans complaints and jesus christ there alot of people pissed off with these clowns and I thought I was a minority... Anyway my bad experience is at broadmeadows where I went in to purchase a few kitchen appliances I was attended by a female "salesperson" I am bit strapped for cash so I thought I buy on interest free.. The total about $3500 gorillas... Surely she all lovey dovey until I signed on the dotted line and like jekyl & hyde she changed into somebody else as soon as I signed.. I didnt really care if she turned into a baboon because I purchased what I needed and wanted under no pressure from anybody because I was there to buy... I am sure there are people that have been happy with harvey normans but surely when you do a survey you dont concentrate on the positives to correct your mistakes but you concentrate on your negatives to make things right... Harvey could be a good person but his business does not give him that image.. I had one of the appliances fitted and it did not work called harvey norman spoke to the saleslady her responce "not my concern you have to ring manufacturer" but I did not purchase from manufacturer I purchased from harvey norman... I rang manufacturer they come down on weekday so I need to take day off work... Faulty component must change come next weekday... Take another day off work.. Fit component.. Still not working... Return next day take another day off work... Remove and dismantle appliance to find fault... Order part.. New appliance sitting out the back under cardboard.. Ring harvey norman speak to sales lady explain what is happening she say "nothing I can do" I say "I spent over 3gs in your deparment and all you can say like a parrot is there is nothing I can do...!" the appliance is sitting out the back waiting to be fixed now what do I do are they pushing me to do something I dont want to.. I feel like I need to break same bones to get things done but what is that gonna do other than fuel the fire... I will get my appliance fixed or exchanged no doubt about that... All I will like to do is inform others that do not shop at harvey norman broadmeadow kitchen appliance section because my god you will live to regret it... I hope harvey gets to read this.. Not that he gives a [protected]@ck...

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Harvey Norman - late delivery and lack of contact between salesman and customer

Dear Complaints Board, We recently purchased a furniture from Harvey Norman Malaysia, Ikano at Mutiara Damansara. They have failed to deliver our item on time. It stated in the receipt between 11:00am to 1:00pm but they send the item about an hour later. If they cannot commit to sending the item on time don't write it down on the receipt. And the sale...

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Harvey Norman poor customer service

Five weeks ago I brought my laptop in to be fixed. A week ago, I called them to check up on it because they said it would take 2-4 weeks. Apparently they've been 'waiting on parts' and they told me then that they didn't know what was going on and would get back to me on Monday (yesterday). After not receiving a call from them, I called them today and apparently the part is meant to arrive "sometime this week". It won't be done until the middle of next week at the very earliest, putting their repair time at 6 weeks. I find this absolutely ridiculous.

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nowstressed
Taree, AU
Dec 09, 2011 8:19 am EST

On Friday 9/12/11 at approximately 3.30pm My Daughter and myself went to our local Harvey Norman store to purchase an Emachine, after entering the store we procceding to the computer section to the item we were interested in purchasing.

After looking at the item we intended to purchase for about ten (10 ) minutes we were ready to buy! We both looked around for sales staff there was one (1) beside us and one (1) about two (2) Isle away and not one (1) of them offered any sort of assistance?
After a further ten (10) minutes or so had passed we both were getting rather annoyed until my Daughter approached the nearest sales staff and was told he was busy with another customer then my Daughter approach the other sales staff that was two (2) Isle away for assistance before anything happened.

It was so bloody annoying that we had to chase after staff that just weren't interested in us at all?

It took us nearly one (1) hour to purchase one (1) item.

Come on Harvey Norman get your bloody act together.

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sus_one
deception bay, AU
Nov 16, 2009 3:00 am EST

repairs can take 6 weeks or more it is not a problem with harvey norman directly it is the extended warranty authorised repair centre. Notebook depot as they are very slow at receiving parts admittedly most of the time the delay is the supply of the parts from hp as most parts are not immediately availiable and have to come from singapore. in saying this toshiba can be difficult to get parts from to.
All i can say is at least it is being repaired try buying from wow or dick smith wow will tell you sorry not our problem call so and so dick smith will say sorry take it to a repairer and get us a qoute.
at least harvey's deal with the warranty on your behalf.

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Harvey Norman lost ipod!

Our iPod Touch which we bought through Harvey Norman Wanganui had a fault so we returned it to them for a second time and they in turn sent it away to be repaired under warranty.

This was three weeks ago. For the past two weeks we have been calling harvey Norman periodically to get an update on whether the iPod could be repaired or replaced. Everytime we called nobody would give us a straight answer, the usual answer was " oh you need to speak to so and so but they're not here right now, I'll get them to call you back" which of course never happened.

Finally today we managed to get someone to tell us what was happening, they said " well I better be honest with you but it arrived back instore and has since been lost or stolen, I better put you on to the manager", so then we played a game of phone transfer ping pong and eventually were told the manager was on another call and he would call us back, yeah right, that never happened. So we called him back a number of times but he was always too busy to take our call, so great now the manager is avoiding us.

So as of now we appear to be blacklisted with the Harvey Norman receptionist and now have no choice but to take time off work to "camp out" at the store until the manager will see us.

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Harvey Norman bed

Paid $4000 for a sleep by numbers mattress and we have not had a full night sleep since buying it 5 1/2 months ago. Sleep by numbers company will not take it back due to hygiene reasons! & this is also harvey norman's excuse! I have spent many nights on my old mattress on the floor & my husband has to get up of a night and take nurofen. Crippled in the back we groan in pain trying to get out of bed & it takes ages to get dressed cause we cant bend over to put on clothes & need to use the bed head to help us sit up so we can get out! And what will they do to help... Nothing! Million dollar company & they won't help because we've had it nearly 6 months... I have told everyone I know how disgusted we are and will continuely tell more... They got their money so who gives a #, hey!

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Contact Harvey Norman customer service

Phone numbers

+61 130 046 4278 +61 297 636 899 More phone numbers

Website

www.harveynormanglobal.com

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