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Harlem Furniture / Room Place / Subpar quality

1 Chicago, IL, United States

In 2008, we bought a dining room (4 chair) set and a living room set. The first problem occurred after two weeks. The dining chairs began to come loose, and become shaky. They seemed dangerous to sit on. We called Harlem's repair guy, and he came over but forgot his tools and his camera. A week later he came back with a camera to "document" the problems. After he did that, two weeks later they sent over some people to fix the chairs. They were the worst made, Chinese factory chairs I've ever seen. Chairs I've put together from Walmart myself have been better quality. Later in the year, the chairs became loose yet again, as did the living room table, which would have completely fallen apart if I hadn't tightened the screws myself. As for our couches, the cushions always pop out, and it is a constant battle to keep them in. I know Harlem wants to turn a profit, but why do they order such cheap, low quality furniture? When I pay over $2000 for NEW furniture, I have high expectations, and the Harlem furniture didn't meet my expectations in any way.

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