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Hank's Fine Furniture / Rude and Disgusting

1 AR, United States

We spent well over $4, 000 in the store located on Central in Hot Springs, Arkansas. When the furniture was delivered on Oct. 23rd, we received the wrong side buffet table. When I called the store, they said there was a mix up on skew numbers but would order the one we paid for and get it out to us right away. Sara, called and said it was in and that Bob would be delivering it. I asked her if it was the floor model and could not get a response. She just kept saying that Bob would take care of it. When Sara called and said Bob would be there in 30 minutes, I told her to tell Bob not to bring out the floor model, as I had already seen the shape it was in at the store. Again she would not respond. I asked her twice more, point blank, "Is it the floor model?" Again I could not get her to answer a simple yes or no. When Bob arrived he had the glass buffet table in the back of his truck, only covered with a blanket. It was him and his wife that delivered it. Very Unprofessional!!! I asked him point blank if this was the floor model and he would not answer me. As he took the other one to his truck, I noticed the chunk out of the back leg, drawers messed up and scratches on the sides. Bob took off after loading the other table. I called Sara and explained to her that I was deceived and did they think we were stupid. She said I would have to talk to Bob, which he would not be in until the next day. I told her that she was unprofessional by evading and essentially tell us a bald face lie. She hung up on me. My sisters, mother-in-law went to the store that eveing and talked to Jesse the store Manager. The discussion got real heated when he said that they no longer make that model and haven't for a while. It is a real shame that the store tried to push off a damaged piece of furniture that full price was paid for. My sister did get loud with Jesse and he got in her face and yelled at her. He then tried to throw her out of the store. She also paid for the furniture. He told her that he was a military man as a threat and that was soooo unprofessional of him. He said we can not go any higher with our complaint because he is store manager and there is no one above him.
I have never in all my years seen such rudeness and disrespect from a furniture store. After spending over $4, 000 in your store and to be treated like that is disgusting.
They were rude, lied, and was disrespectful.

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