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Haldman Nissan - Hamilton, NJ / paid for two valve assemblies, received one

1 United States

My husband brought our 2000 Maxima (85,000 mi) to Haldeman for a tune up prior to vacation. He asked them to check the automatic transmission because it sometimes banged into gear when shifting. The service department recommended replacing the valve assembly for $770 parts + $368 labor. My husband okayed the work. When we arrived to pick up the car on our vacation departure date, we were told that the problem wasn't fixed and that the transmission needed to be replaced. We could not take the car - it was still on the lift. We wound up with an old loaner. Returning from vacation, my husband picked up the car and paid for the new transmission $2612 parts + $828 labor. We wound up being charged for both valve assemblies. When he arrived home I discovered they didn't even give us the valve assembly they removed. I suspect they were planning to sell it to the next customer. It took a full blown argument and overnight delay, before Anthony, the service manager, agreed to give me the part.

Later, I spoke with an outside garage and was told that it was not unreasonable to expect a refund for the cost of the first valve assembly part.

Another incidental. We always request that our windshield fluid not be topped off because we use RainX. They honored our wishes, one can tell by the fluid color, but they charged us for it anyway - $3.00. I wonder what other services they charged for that they didn't provide. Our total bill: $6283.01.

I would recommend that anyone in need of auto service go anywhere other than Haldeman Nissan, Hamilton.



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