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Hair Club For Men Customer Service Phone, Email, Contacts

Hair Club For Men
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2.4 74 Reviews

Hair Club For Men Complaints Summary

26 Resolved
48 Unresolved
Our verdict: Engaging with Hair Club For Men, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Hair Club For Men reviews & complaints 74

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Newest Hair Club For Men reviews & complaints

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5:16 am EST
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Hair Club For Men polyfuse and hair loss

I have been a client of hair club for a number of years and during my years as a client i never noticed the situation which was about to come years later. When the use of polyfuse (Glue) would be applied to your scalp (Which your hair has been shaved down) and then the matrix system adhered the polyfuse would hold for a period of time, now to take the matrix system off your scalp the clinician applies a liquid and starts to pull and buzz the matrix off your scalp, leaving behind after years of doing this, what is known as traction alopecia, which is caused by a pulling force. If you have traction alopecia, your clinician will not tell you this, but you will notice a bright smooth spot on your scalp and when you touch this area it will feel smooth and you will not feel any hair nubs. This area will never grow hair back. You might notice it on the back of your scalp along the sides or even the front. If this sounds like you might have traction alopecia, please join me in a class action suit against hair club. You can e-mail me at: [protected]@kgglaw.com

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10:49 am EDT
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Hair Club For Men hair replacement scam

After a tv advertisment, and being an unexpirienced ESL senior***, we decided to stop by their office for information..they took her to a guest room when an unscrupulant consultant by the name Erica with an arrogant and " know it all"attitude informed her of the product and hair replacement procedurcts at that time ..the visitor told her she could pay "cash "only "and she couldnt take all those vitamins and hair vitamins..Erica..agreed to it and promptly show pictures..ran out out of the office and came back saying it will be discussed during first consultation ..so she asked for ss# wich client asked why?she replied it was an "office requirement.".she ran out and said will be back..at her return..she brought some "agreement papers" to sign misleading and lying info papers...telling her "now sign it...She secretly misinformed her what this was ! A contract with a credit card !hooked her up" with a credit card Co..when it was deceiving /misleading /uncaring /unproffesional /business practices contract ., took advanatge of her unknowledge of this Industry...now its under dispute of all this charges $ 3060.59 c. WHAT A ### of SCAMS..another victimmmm!no services were rendered to client, and an unused helmett&"with a ridiculous price of $850, was returned to office .Be carefull with this sneaky...croocked business!^!$*?×.# £...from every State in the country...

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1:06 pm EDT

Hair Club For Men their refusal to issue a refund

I contacted the Hair Club of Hauppauge, New York back in early December 2015 because of continuing hair loss. I met with their representative Bob and was very impressed by his assurance that they could help me. He showed me examples of hair replacement and assured me I would be able to have a lot of hair and be able to style it anyway I chose. He also informed me I had to come to their facility every 4-6 weeks to have my hair done and it would cost $119 each time because my hair was short (normally its $129) I finally got my hair piece in early January 2016. The stylist, Maria, showed me some hairstyles and I picked one I liked but said numerous times that I did not want it too short. She ignored me and proceeded to cut the hair so short it stood up straight on the top of my head (very poor job, it looked chopped). I expressed my concerns numerous times and on my next visit they added some hair to the front which was much better (and charged me $129 even though I told them it was supposed to be $119). Unfortunately, every time I washed and combed my hair many pieces fell out. I finally went to two hairdressers who stated the piece is of very poor quality. I had it removed and had to pay for a wig since they shaved my head on top. I am so disappointed in every aspect of this experience. The hair was nothing like I was told and both Bob and Maria did not seem to care for my concerns at all. I would just like a partial refund of my $2000 as the piece and experience were not at all worth that kind of money. Please let me know if you can help.

Adele Schlie
4 Adams Commons
Yaphank, New York 11980
[protected]@yahoo.com

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2:48 am EST
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Hair Club For Men they don't tell you the truth!

The Hair Club in Milwaukee Wi is very dishonest . At your consultation they tell you you don't need to get plugs or surgery and that they will solve it and put your hair back and you will have full long hair again very fast. My next appointment there was a wig(matrix) hanging and I asked about it. She said that was my hair that was going to be blended in with my own hair. Next thing I know she is taping and gluing to my own hair. After two weeks of wearing it my head was completely red, Hurt, and it was pulling my hair. My next appointment they took it off and had it off for a few days so my redness will go away. A few days later they want to do shave the top of my head so the next one would not pull my hair or do that. So I agreed. Now I have a new one on and my Head itches, and hurts, and I have a headache daily. I drive three hours to go to this place. So I asked them after my year is up then what? Two women sat with me and both beat around the bush about their programs that they have and how much it will cost at $120 an hour or they have plans. Also that you can only get their shampoo or after that if you do have a plan with them. So now what? If I take this off I am shaved bald, and if I take it off a year from now when my plan is up I will have little itty-bitty spikes. Being a woman this is extremely devastated. I have talk to the manager many times. When I went in there I thought I was going to be having surgery and getting my hair to regrow. All I got was a $4600 wig, that you don't even get to keep. They tell you in your contract that you get 4 matrix... So when I asked about when they give me my new one about me keeping the old one they told me that I do not get to keep any of them except for the last one. What BS! Paying $4600 for what? I'm extremely disappointed and I would not suggest this company to anyone! People check out Bosley instead

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1:27 pm EST

Hair Club For Men hair treatment

When i choose to have a hair treatment, they tell me that all my hair problems it will gone, one of my issues is the i lose hair, and on the top of my hair it was forming a spot of not hair. When i went for my appointments i always told them that i was still loosing hair, the answer was because i have to lose the old hair for the new hair grow up. Every month same answer, oh is because the hair cycle, so every time the same answer, when i was at the 7 month treatment i confront them, i did collect all my lose hair in the zip bag and show them, i was in the seven month and my hair not stop felling, they toll me to let me please me, by give me another session for treatment, but the question still in the air in seven months they do not show me the results i was expecting how they will show me in a couple sessions more, i told them i will stay until the end but if in the end i did not see not results i want my money back, they try to convince me but the only thing i got for them after this confront was a color hair treatment, since then they never call me back for finish my treatment, at this point i just want my money back, same as i told them, i fell rep off this is very expensive treatment to show better results, with me it did not work.

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9:51 pm EDT

Hair Club For Men this is a scam. buyer beware..

Do you have 290 dollars a month to spend on your hair? I was thrilled after I got my first hairpiece from HCM. All was good for about six weeks. Then they presented me with their"affordable packages." If I wanted to keep this look I would need a new wig every 10 weeks. My Stylist, her name is Melanie, of Oak Brook, Illinois, was very sweet and nice to me UNTIL I started to question things. I called her on the phone and expressed my surprise as to what this was REALLY going to cost me. She became like a different person. Suddenly very short and to the point. Acted "surprised" that I didn't know the true costs. After doing a bit of research, I discovered that you can do all of this yourself at a fraction of the cost. You can get the hair for about 200 dollars. You don;t need the stupid glue. Use the tape product. If you take it off at night it will last many months longer. Almost any hair cutting place has someone who will place it on your head and style it for no more than about thirty bucks. Stay away from Hair Club for Men. They are snake oil salesman.

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9:48 pm EDT
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Hair Club For Men rip off

Hairclub make you think that you are going to help you getyour hair back but this company is nothingbut a rip off Tbey glue hair a wig to your scalp charge $3000 for umonths. Rope you into a contract prices beginning at $299.00-$499 per month.
To glue a piece of hair to my head I went there to see if Ithis place could help me grow my hair back.
not to get in debt!

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1:14 am EDT

Hair Club For Men satisfaction far from &guaranteed&

I've had 3 hair transplants with Hair Club over the last 5 years...and hardly anything grew for me. Dr Duncan Simmons then moved out of state after my last transplant and has not contacted me or even seems interested in helping me out. Hair Club insists that my hair did grow...but I know damn well what I look like in the mirror. Now I'm out 25 grand, have a very noticeable scalp, and a permanent scar in the back of my head. I'm beyond upset. Hair Club absolutely ruined my life...plain and simple .

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3:30 am EDT
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Hair Club For Men stuck with a bad contract

Before we signed the contract, my husband and I asked them about their product and how does it work. They made us think it was permanent it is glued to your head and it is not a wig. They called it Matrix. They said don't worry you'll love it, we said ok as long as its not a wig. To us it was a wig. It looked fake, but they told us he has to come back for pretreatments and he has to learn to keep it up. We live 3hrs away and they knew that. They did not tell us we had to keep coming back. We argued with them that it was a wig and they kept telling us no its real hair that doesn't touch the floor, its matrix. I don't care what they call it, it's a wig glued to your hair. We couldn't get out of the $4500 contract, but we can invest in another product, but it had to match up to $4500 or more so for $700 more I could get the same product on a 9 month program with vitamins, and shampoo system. The main point is that your stuck with this $4500 dollar contract with with results that are not noticable and if you can not make it there for the treatments within 9 months your bleep out of luck. Bad Business and yes we should of been smarter and read the fine print, but this is not something they teach you in school.

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11:53 pm EST
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Hair Club For Men hair loss due to medical adhesive

Hello there. I am a former Hair Club member. About 9 years ago i noticed my hair was thinning. Not too bad, just a little on the top and sides. I was beginning to get depressed and tried many different things to help the growth. I came across Hair Club online and decided to get the free scalp analysis consultation that they offered. After the free analysis they recommended I get the hair system which cost me a whopping $1, 000!
Not only that but I had to go back every 6 weeks and pay approximately $90 to have them take the hair off clean it and reapply.
I remember one of my stylists taking my hair piece off and exclaimed, "That's Nasty!" I was appalled, embarrassed, and hurt. But I kept going back and dealing with it because I was desperate to have hair again. During these visits, they would shave the top of my head (it would look like a halo on top of my head) and apply medical adhesive DIRECTLY on my scalp and on the hair piece itself. This went on for quite some time until I said to myself, enough. I cannot go on dealing with the verbal abuse of these people and the insane amount of money I was spending. I decided to cancel their services and just deal with wearing a wig...(i have been wearing wigs for almost 8 years now) I have baldness all around my head. My hair will grow longer but won't fill in at all. I wish I had NEVER went there in the first place. I have left so many jobs due to harassment and ridicule and lost a great deal of money. Not to mention my confidence. I am in search of anyone who is involved or wants to start a Class Action Lawsuit against Hair Club for Men and Women. It has taken me a long time to get to this point. It is now that I see so many others hurt and affected by this false hope either emotionally or financially. It is time to get justice.

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11:09 am EDT
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Hair Club For Men waste of money

Spent almost $3, 000 to become worse off than I was before. They don't tell you that you will have to use the products for the rest of your life. They don't tell you that you can only get the product from them if you are paying them money monthly after you pay them the $2, 500. You can get financing from them. You get no reminders of the date it must be paid by. It is hidden in the fine print of the bill. I was charged $535 interest on the $400 balance I had when my time was up. Very unhappy. Total waste of money. They only care about getting your money, they could care less if they make you balder than you were before.

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12:53 am EDT
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Hair Club For Men unwanted phone calls

These people have been calling me 4 or 5 times every day. They just keep saying: "I am not getting a response. I am terminating this phone call." Are these people so darn dumb, they don't get the message? If they are terminating the phone call because they are not getting a response, why do they keep calling back 1000 times over?

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11:41 pm EST
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Hair Club For Men dishonest and fraud

Hello...I have found this site far too late. I have already paid Hair Club LA almost $4000 and i have given the wig which is glued to my head. I must say that i went in with thinning hair and i thought they would enhance my own hair which is what they told me at the consultation. after many questions they never showed or gave the me the answer to "what is it that you will use?" They took the matrix off last week and i almost had a heart attack. my own hair has fallen off so much already and i am bald in front. i had asked them continously if the glue and matrix will not effect my own hair because i was just trying this out and wanted to have my options open for later. they assured me that my own hair will continue to grow and that there was no harm. They lied big time since i saw the results after three months. i want to go back tomorrow and have it removed and don't even know what to do after. i used to be able to walk outside normally with being a bit concerned about my hair. but now i cant since i am really bald in the front! has anyone fought and got anywhere with these people. what is the first step i should take to get my money back and also get compensated for my aggrevation and despair. can someone help me please.

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Apmorga
, US
Jun 22, 2016 7:32 am EDT

I Went to hair club yestarday and they told me my problem was genetic and I will be bold if I don't do anything about it ! They said they will fix my problem with $3, 000 I know they won't because they didn't even ask me for health problems they said I have a lot of cebum build up and that was the reason ! And don't even ask how my head feels, I have ceborreic dermatitis and if I control it my hair will grow back, I hope ! I juts think that they are liers and want the money and don't even know about skin conditions!

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Trbogt
Mississauga, CA
Nov 30, 2014 4:09 pm EST
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I just wrote them an email about my issue at the Mississauga clinic..to customer service and will wait to see if I get a response..I threatened to take other actions...they three time gave me the wrong too dark color and this time the stylist cut it too short without me seeing it first and allowing ME to make the decision on how I would like it...and now they tell me "well your contract is near end" "you have to pay more to continue"...even though the last install was well within the last two months of the contract...they just took my $5000. and won't help me anymore...all lies from them is what I've been getting...I know now for sure because of the results now and what I was told before and during...they dragged me along making me think everything will be all right.."Trust them" they kept telling me...I decided this last piece not to use that "glue" because of the mess it made after...now with just the tape it is clean and I will do it my self for now...it's been holding fine for a week now...just wish they did'nt ruin the last hair.*john

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gecko310
, US
Nov 02, 2014 10:51 pm EST

I really wish I never went to Hair Club. After 4 surgeries and $25, 000 later...I still look nowhere close to a normal head of hair. And now I got a permanant scar in the back of my head to remind me of my horrible decision

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Trbogt
Mississauga, CA
Aug 31, 2014 4:02 pm EDT
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For all the money hair club wants for a product that is not true...there is every reason to be totally upset and angry...it's not even real hair as advertised...I have not yet to proved but I will...as for previous comment...they might be employed at hair club...I know what I'm going through...and must be force full with them...if I have to I will go to small claims court.

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Thetruthsohelpmegod
Philadelphia, US
Dec 24, 2013 9:01 am EST

It looks like you need to just grow up and face the fact that you are going bald. That's what most grown ups do.

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11:04 am EDT
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Hair Club For Men liers, fraud, unethical company; stay far away

Ok, so where do I begin. Let me start by saying that by choosing this company I made the worst choice in my life. Imagine a company taking 400-500 dollars from your bank account every month automatically w/out being able to give you appts to actually use the service because they are always low on resources, giving you a sub-standard service (hair cuttery's service is 10 times better), giving you awful haircut that i wouldn't even spend $ 14 outside, almost always getting the wrong order, size, color, etc. and then arguing with you. Imagine your head being shaved off from the middle because of using them and then being stuck with them. Don't Do It!
I have been with them for over a year now and have seen almost all of their stylists, so believe me when I say that they don't know what the heck they are doing. All they know is how to glue a matrix to your head after getting it wrong a few times or applying too little or too much glue. Other than that please don't expect them to either have the time or skills to give you a decent haircut, hair color or style. The only person who knows how to cut hair is their supervisor who only sees selected few people. Rest are ALL bad. They also keep constantly complaining about the mgmt. and are usually in a foul mood. Recently a couple of them had a list of names of people in their room w/ the type of package those people have purchased and what they need to have them convince to upgrade. One the stylist was hell bent on having me upgrade n proceeded to convey me by telling me that I am getting a very cheap product by spending over $5000 per year and must upgrade otherwise my skin is going to have issues by using the substandard matrix they were putting on me and I will be able to come more frequently. When I told her that I already have a few months where you guys are booked solid and are unable to have me come in (keep in mind they are still collecting for the month "they" are unable to accommodate), how can I come in more frequently? She replied, "you will be considered an important client then, so they will be able to accommodate you".

So, after going through the actual staff, let me take you through the contracting process. Their reps lie through their teeth. I was told that after signing the initial contract and forking out several thousand dollars upfront, I will have their membership and after the first four months, i will only need to pay up-to $90 for any given appt. of course this was a big fat lie and after four months they came over to me and asked me to sign another contract w/ them, when I mentioned the $90 option, they said that option does not include matrix and only includes haircut, if you need matrix, it would be over $1500 every time you get it. What could I do? my head was shaved in the middle, I was in the middle of the appt and the new rep was breathing on my neck... I signed the contract. But I hope you don't make this mistake.

As for facility, please note air conditioner doesn't work during summer, all stylist complain about it non-stop and some have even brought their own fans or keep the doors open while working on you. Contrary to what they say, privacy is not available in there, w/ the doors open during summer and random people coming and opening the door while your stylist is out (to get your matrix) is a norm and there goes your privacy and self respect out the door b/c you are sitting w/ a giant shaved spit in the middle of your head.

This place is involved in fraudulent and unethical practices. Please stay away. I am trying to find another alternative right now. I will update everyone once I find a good alternative or if this company makes necessary changes and takes a 360 turn in terms of their services.

Sorry if I misspelled anything, as I am typing from a tiny keyboard on my iphone :-)

Thank you

Sent from my iPhone

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2:50 pm EST
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Hair Club For Men unprofessional

The Hair Club for men hires unprofessional staff. We went to the Dallas Texas office and like a past review I just read, they will bug you over and over and over on the phone. We had went to an original appointment and met with David which he was nice. After we asked them not to contact us while we were on vacation, they did, numerous times. Then when we showed up for our second appointment, we saw a female, Stacey, that said she wanted to make sure we saw her this time because she thought we were rude when they called us on vacation and we werent open to dicussion. Since she was caddy and rude to us we cancelled my husbands surgery. Since then we have recieved 2 bills including late fees from the finance company. We have an attorney involved with this but Stacey is playing a game about not notifying the finance company of the cancellation. Dont get tied up with this company, they will be nothing but a problem to your life.

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brenda moton
mccormick, US
Feb 26, 2014 1:18 am EST

hay my name is brenda moton and i will ever go to hair club ever i
payed over 50.000$ for one day ofter i got my hair it came off. i call them and they sayed for 50 more $ that will put if it back i saded for -get-it i need a lawer would some one call me or e-mail me at dandylee03@yahoo.com or my # is [protected] THANK YOU BRENDA MOTON in mccormick sc i when to the greenvillie offen

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shahram yazdi
Toronto, CA
Dec 21, 2012 10:25 pm EST
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Thanks for telling the truth about this conning club and what is really all about...This club did it all to me too. please share your views at least once a month..thanks proficiencyp@yahoo.ca

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10:37 am EST
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Hair Club For Men issues with glue and extensions

This is a two edged complaint. The women who apply the hair extensions did a great job. They were professional and their work was remarkable. The issue I have is that the glue and the mesh that holds the hair caused a great deal of trouble for me personally. My scalp is peeling, it is bright red from irritation, I'm losing what little hair I did have because the extensions caused so much friction it literally rubbed away the hair (I sort of have a halo at this point). I went to a real doctor who said that my hair will probably come back, but not quickly. Unfortunately Hair Club also made statements like "women's hair transplants do not work" (which is a false statement according to the medical doctor I saw - it depends entirely on the candidate). The initial expense was $4000 for the extensions. you get them new every other month when you start the program, then depending on what program you choose after the 6 months are up - you can pay a lot more money. I chose the cheapest, it was 353 per month and you see someone every six weeks instead of once a month. The employees are great - but the side-effects of the glue and the extensions are unfortunate. I am not going back and I refused to pay them any more money. We should always remember caveat emptor...and do your research first.

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8:53 am EDT
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Hair Club For Men liars

Hair Club in Jacksonville is such a crock of sh--! Like everyone is saying they are super nice people during the consultation and because you need help with your hair loss they make you feel you have come to the right place. Mindy talks about her kid and ex-husband making you feel really comfortable with her. Then she gets you to sign a contract tying you to hair club. Even though the system is expensive, you are willing to pay the $2000 and $95 for a service because you want your confidence back. Now here comes the kicker, Mindy does not tell you that it is actually $95 an hour (of which she said she did-LIAR) and more hair will cost you $1500 when it is time to replace it. She then says you can join a club which starts $300. I thought the $2000 was all you would have to pay for hair. I told her why wouldn't you tell people the real cost up front so they can decide if they can afford this or not. Mindy said it is company policy not to discuss that up front. What the heck! This would keep you from waisting my time and me waisting yours, but wait their time isn't waisted once they accomplish their goal of getting you to sign that railroad of a contract. They then point out the facts of the contract when you complain about not being satisfied. Mindy also somehow gains amnesia when you confront her on what they agreed to do. My hair was not quite right once and Mindy told me that it's not so bad. Who wants, "that's not so bad" as much as this system cost. Mindy flat out lies about remembering anything and I am not crazy because I remember what she said. Mindy assured me that you can part your hair anywhere and it won't be noticed, yet another LIE because even thought it is noticeable a little, I like the hair, but why make me look good only to have me in a position that I can't afford to keep up this look. Hair Club needs to understand that they don't have to LIE to people to get their business. Hair Club wouldn't be bad if you knew the complete details before service so they just be honest, up front and stand by their words! We only go to hair club because we are at our wits end and want some assistance to continue to look good and not be taken advantage off! Not a lot to ask. I see no update info on filing a lawsuit, count me in when you do! Oh yeah once you start complaining you become the problem.
Your word is your bond!

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10:58 pm EDT
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Hair Club For Men san jose stylists are the best

Hair Club San Jose has byfar the best staff and stylists. i've been a client for over 7 years and lucked out because they really take care of their clients. 4 of the stylists Chi, Thu, Tammie, and Jeanette are the greatest.

check out the reviews here: http://siliconvalley.citysearch.com/profile/618567010/san_jose_ca/hair_club_for_men_and_women.html
I believe a stylist can make or break your experience with Hair Club..they're not all bad. they gave me my life back

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12:48 pm EDT
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Hair Club For Men refused refund

Dishonest. Did not refund money for products rendered before 3 days. Never used and advised everyone to not use them. Tried hair piece (wig) over weekend and Hair Club refused to accept rejection of product so I had to eventually pay total cost of $3000.00. The initial cost of $1000 was not refunded as mention in contract. By most state laws, a consumer can return product within 3 weeks. Not with "Hair Club".
Should be something to stop the Hair Club companies from dishonest practices. Hope someone files a civil suit on them and asked for everyone in the USA to joined in on the class action suit. Very dishonest employees and they know they are on the border line of laws of the State.

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gecko310
, US
Apr 29, 2015 1:04 am EDT

I've spent thousands of dollars on Hair Club, and the only thing they gave me for all that money was a permanent scar. I wish some of us could band together with a lawsuit

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Marg Sepulveda
Crystal City, US
Jan 14, 2014 8:49 pm EST
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I agree with this comment in which they say that hopefully everybody files a civil suit. Maybe that will stop them from taking money from people through false promises. My life has been a nightmare ever since I went for their free consultation. I was told my hair would grow long and thick. They showed me pictures and asked how would you like wear your hair once it grows long (like if it would just be a matter to select w/ a magic wound?) They had me sign an application for financing and I thought what looked like a full page of small print regarding treatments and products. I never saw anything where I was approving payment. Four days later...What? That some Comenity Bank had paid them $3050.00 for the contract. I called bank - I called them no refund. They talked me into going for first appointment which I thought well they got paid might as well try it. The very first time I used their products and I noticed my hair real dry (bangs) a few days later my hair broke and fell off. Then I noticed a bald spot right above bang area. NOTE: I had gone to them to see if they could help me grow my hair in length. I did not have an issue w/ hair loss. It was it was the same length all the time. THEN to lose length! They refuse to refund. I reported it to Better Business Bureau. BBB took my report and forwarded to HAIR Club and asked them to and encourage complaints to be sent to BBB.

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feeling betrayed
Windsor, CA
Dec 21, 2012 10:20 pm EST
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Totally freaked out now! I have just received my bio-matrix today and after that, I was wisked into the consult room to disguse the maintenance plan, which was not explained to me in the beginning. When I had asked about the cost of maintaining the hair, the hairstylist said, the other associate with explain the package to you. Clearly, I am not in a financial position to pay such a large amount per month, equaling thousands by the end of the year. My husband is on pension and I will be retiring too without a pension within the next year. OMG, my husband also paid $1000.initally to get his hair too. There is no way both of us can afford to maintain our hair with their package prices. A-la-carte is expensive too. I literly felt sick to my stomach when I got in the car, because I knew I had to explain what the next step was going to be. I should of got a clue when the stylist was about to put the hair on my head and then realized she needed to color my hair because of the gray I had. Then after that, she put the hair on my head and proceeded to cut and blend it to my hair. I have quite curly hair and she had to perm the new hair first, but then she was grabbing and cutting the new hair like the movie "Edward Scissorhand" OMG! She then proceeded to dry and poof the hair to create a style. It looked somewhat o.k. considering I would have to get use to the look of having much fuller hair on the top of my head. The stylist seemed a bit disinterested in getting the style to look right. There were two class trophys on the table in her styling room, it said she had 20 yrs of outstanding service, HUMMMMMMM, REALLY! By the way she was cutting, it seemed like she got her licence out of a cracker jack box. I worked in a salon for 20 yrs as a cosmetologist and never seen hair being cut like that. So, now I have my follow-up visit tomorrow, now what! My husband wants his $1000. dollars back. With all that I have read in many post now, it looks like I don't have a fat chance in hell that will happen. So, do I just wear the hair for awhile and then have them soak it off? Will it rip my original hair out? It is thin as it is. I'm feeling quite depressed right now. What a horrible mistake I've been dooped into, like many I've read about. I work with the public and now feel even more embarrassed than before.

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Hair Club For Men poor service

Hair Club of Boston recently (March 2011) moved to a new location in downtown Boston and simultaneously lost a key manager, a very nice Irish lady who ran the place beautifully. Since that time, they have failed to deliver their promised products on time, and the quality of the products have varied considerably from very poor to reasonably good. The present local manager is seldom to be seen, and if sought out to inquire about deliveries or discuss problems, she is vague, uninterested, and does not follow up with request information. Her knowledge of the products is minimal to none, and she had no background in this area before joining Hair Club. The local salesman offers promises, promises, promises, fails to check the facts, creates answers from thin air, and is not very helpful. The local Sales Manager is completely invisible which is probably better as he is totally uninvolved in customer service and is hardly ever in in the office; if questioned about much of anything, he is arrogant, pompous, and does not check his facts, hardly good qualities for a Sales Manager. The Owner of the Boston office (and several other Massachusetts sites as well as some in Florida) used to be around frequently --then his service was not only excellent but sometimes truly outstanding. He is apparently uninterested in the business these days and seldom appears in the office, and when he does, he no longer interacts with any customers. At one time, Hair Club of Boston/Woburn offered good products and excellent service, but it has begun a slow, steady downward decline fueled by some really poor managers, unhelpful sales staff, and absent owner. Unfortunately, the way the company is organized, they never seek customer feedback, and upper management is completely unavailable. Before signing up with this company, one needs to carefully consider other options, as it is unlikely that things will change any time in the future. Sad to see a good company decay so rapidly.

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Hair Club For Men contacts

Phone numbers

+1 (888) 316-6692 +1 (800) 251-2658 More phone numbers

Website

www.hairclub.com

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