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Guthy Renker / Sheer cover scam

1 United States

Your story is a"Deja Vu" of what happened to me, except I agreed to an extra bronzer to change the $29.95 to $36.65--unknowingly changing "trial kit" to a 90-day kit. Frustrated, I said to cancel the kit. I would return the box. My credit card was still charged and continued to be charged the next 2 months for a total of $109.95.

I emailed them with details of dates (tops-49 days from 1st order phone call to date returned box)and a copy of USPS receipt as evidence of the returned box, and they emailed back saying "sorry it was over their 60-day return policy". After that email, I tried to call twice more and was put on hold for 10 min each time before hanging up. I have now called the credit card company and am having them address the situation. Never, ever again will I try to buy something from a Guthy-Renker company! :( :(

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