Gumtree’s earns a 1.2-star rating from 3 reviews and 341 complaints, showing that the majority of users are dissatisfied with online classifieds experience.
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featured adverts really suck!
Gumtree (www.GumTree.com) has just pinched £20 from my credit card - without featuring my ad as promised.
I have the gumtree invoice and the gumtree ad approval to prove my point - but my gumtree advert is nowhere to be seen and has been deleted.
Meanwhile the £20 fee has already been grabbed from my credit card by gumtree.
I have emailed all of the staff, but they are not responding.
The advert was not offensive, and there are many other free adverts of similar wording (And type) on gumtree.com.
After doing further research, I have found out that gumtree frequently creams such funds off people's credit cards on a regular basis.
Many of the featured advertisers who do not follow up their paid adverts will then be duped into thinking that gumtree has posted their advert - when in fact their ads have since been deleted.
My advice is that you should not upgrade your free gumtree advert to a paid featured gumtree ad until gumtree comes clean on it's fraudulent advert deletion policies.
The complaint has been investigated and resolved to the customer’s satisfaction.
About Gumtree
Overview of Gumtree complaint handling
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Gumtree Contacts
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Gumtree phone numbers+44 20 3598 8081+44 20 3598 8081Click up if you have successfully reached Gumtree by calling +44 20 3598 8081 phone number 85 85 users reported that they have successfully reached Gumtree by calling +44 20 3598 8081 phone number Click down if you have unsuccessfully reached Gumtree by calling +44 20 3598 8081 phone number 75 75 users reported that they have UNsuccessfully reached Gumtree by calling +44 20 3598 8081 phone number+44 84 3504 7368+44 84 3504 7368Click up if you have successfully reached Gumtree by calling +44 84 3504 7368 phone number 70 70 users reported that they have successfully reached Gumtree by calling +44 84 3504 7368 phone number Click down if you have unsuccessfully reached Gumtree by calling +44 84 3504 7368 phone number 24 24 users reported that they have UNsuccessfully reached Gumtree by calling +44 84 3504 7368 phone number
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Gumtree emailshello@gumtree.com100%Confidence score: 100%Supporthelp@gumtree.com87%Confidence score: 87%supportpress@gumtree.com81%Confidence score: 81%communication
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Gumtree address5 New Street Square, London, EC4A3TW, United Kingdom
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Gumtree social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Gumtree contacts
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Lee Dudley Nicholle Wholesale in SA has ripped me off. Please email me your Gumtree disputes address as I have everything here to post you.
I have tried 6 times to place an ad and each time it is rejected. it seems that my account is locked. I am trying to place an ad for puppy sale.
Regards,
Georgina Brown.
Gumtree took my add off I paid 3times to get my add back on 3times my add was in4 years
I paid gumtree 3times for a added I ad [protected]
Didn't tt update my add I paid gumtree 3times I tried to phone but got cancelled
Good afternoon I created an ads for my cat on gumtree and they took £10 for ads but they removed my advertisement I spoke to few people from gumtree but no one help me they not ready to refund my money or edit my advertisement can someone help me please I think I been scam by gumtree
there is two adverts for the same motorhome one is id [protected] and the other is id [protected]. one in north yorkshire and one in essex
Bought a rado watch from a Donald Austin from Aberdeen for £310. Sent funds to him then no contact or item sent I’ve included his bank details and email address. Please help. Stuart arnott. stuart1964@hotmail.co.uk. [protected]
I placed an ad you took the money ad not active
My I’d [protected]
I WANT A REFUND PLEASE THIS IS THE 3Rd time Iv asked
Hi,
I had sold 40 inch TV and 2 Bose speakers last month and wanted to claim back my items sold. I will be paying back the money transferred by the buyer.The buyer is not ready to return my items sold.How can i claim it back?
Am having trouble connecting with gum tree to buy or sell. This has never happened before. Just clicks off when I try to get through. I do have a old iPad and this may be the reason but love gumtree and cannot understand why I'm having these troubles.