Guess reviews and complaints 211
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guess handbag
My husband bought this Guess handbag when we were on an NCL cruise last December in the in-board cruise shop. It was the Norwegian Jewel going around Australia and mostly New Zealand. He bought it for me as a special present. I used it for the first time this May 2018. It slipped from the clip locks the first time I used it but hoped it was a one off. This has been happening frequently since I first used it. In addition and more importantly, last week, the rivets on one side of the handle broke away from the main body and has now made it ‘ unfit for purpose ‘. I will post a photo of the of handbag.
my new purse
Hi my name is Kyla Wright
I am very disappointed with guess.
In may I bought my first brand new purse from guess thinking this is going to be an amazing product since I bought one used and it's still in good condition. But this purse is already falling apart at the seems and when I called the store to fix it they told me I had too. I couldnt believe it . It's not my fault this is falling apart I take good care of my things.
[protected]@hotmail.com
return problem
I bought a short, a week later, I changed my mind and back to guess want to return it. but the store refused to give me full refund. the store faked manager told me after you bought, they don't refund your money, store credit only. this is totally unacceptable, I have original recipe and the original package. but they want to eat your money. cross the country, no where would treat customer like this, unbelievable!
refund
Hello.i have order something on 27th April .the parcel didn t come because the dhl delivery man never came when he should come the time when they text me he will be here he left me one card from dhl with nothing writing on it so I couldn't know where is my parcel.since may I am ringing guess and all they time the saying they couldn't contact dhl and all the time they lying to me they open investigation but they don t do nothing from 3 months.i am ringing every week and all the time they saying we have to cantact dhl .we gonna sent u an email and I never get an answer from them.first time in may they said the parcel will gonna come again cos they do redelivery.after the parcel didn t came they said they can t contact dhl.after they have to open investigation.last time 2 weeks ago on Thursday they said to me the parcel is in Germany and I have to ring on Saturday (last Saturday) and after they gonna do the refund ASAP Cos I m waiting to long and they gonna do the refund quicker than 14 days.and today when I rang again they doing investigation again.what is this?is not my problem what they doing with dhl.i have order something and the dhl didn t deliver it and I have paid guess for that.i want my money back.i will go forward with this as far as I can because is my right to get my money back.[censored] services and [censored] stuff.some of them they can t even speak English u can t understand the minimum from them.i will get my money back.i don t depend of dhl! SHAME!
jacket/coat
Good afternoon,
I would like to make a complain about the product. I have recently bought a jacket. It is almost neoprene fabric in a biker style with white stripes. Something between biker jacket with office look to it.
This fabric has died my skin and pretty much everything I wore underneath. I am attempting to get rid of stains and if it will not come out, I have ruined at least 3 clothing items. The jacket is new and cost me £78.00. Besides what it cost me to buy it has ruined my other clothes, I now need to buy another jacket and potentially new dress that I ruined.
Please review my case and if you require any further pictures to be sent to confirm which jacket and the damage it caused I am happy to provide.
Thank you
Olga
horrible customer service
Hello,
My name is Arnab .
First I would like to start with how disappointed I am with the service I have received from your company.
I have ordered something from online website guess - Order# GESEC385282676843 placed on Wednesday, July 18, 2018 9:32:39 PM (Pacific Standard Time). This is my first order so I signed up in guess.com with all my all required details correctly. Then placed the order, choose PayPal as payment however noticed immediately after placing the order, my address was old not current though I have correct address in my account of guess.com. I tried to cancel the order immediately however there was no option to cancel the order. I tried to call customer service however they are closed in non-business hours. I immediately emailed customer service from guess.com on 9:40PM (Order placed 9:32:39 PM) to either cancel or ship to my current address however I did not receive any response for this as on today July 25.
I called next day morning around 9:30am PST, agent told me shipping label created (one thing appreciated they are so fast) just now July 19, 2018, 9:26 am, USPS tracking number created - - 9405510205556001014993 and item is in warehouse for shipping. I provided all required details so that it can be shipped to my California address. First agent told me they can't modify the order however tried sending message with correct shipping address and will be actioned accordingly. I did not receive any information over email/phone in next 2-3 hours, so again I called. 2nd agent put me on hold to talk to USPS to see what can be done (though item was not with USPS, still in Guess warehouse), as requested conferenced me with USPS agent and he dropped without any information. I waited 30-40 mins in this call, then my turn came however USPS agent told me - she can't do anything as item not collected from Guess warehouse to USPS distribution so please consult with Guess if warehouse staff can hold it else call USPS later once item picks up. Again I called Guess (3rd time same day around 1 pm), 3rd agent was little responsible, while in call, he sent some URGENT, RED, BOLD message to his warehouse as call can't be transferred to warehouse staff and USPS normally pick up items from warehouse around 2-3 PM daily. After so much of struggle, nothing happened and July 19, 2018, 7:32 pm, I got a text from USPS that my item picked up from Guess warehouse. How was my first day frustrated experience with Guess customer Service? It is ridiculous how big company like you is treating the customers.
I don't remember, next when I called Guess customer service then, however I called USPS couple of times so that they can return to item to sender and Guess can reship to me.
Today July 25th, USPS confirmed that they sent back my item (Your item was returned to the sender on July 25, 2018 at 11:50 am ), so I called Guess customer service again for frustrated experience. Now they told me that they can't help me to reship my item, I need to order again….
If someone was telling me that they experienced something like that with guess I will laugh, but unfortunately this has happened to me.
I even cannot describe how frustrating is that...
I requested refund to be processed ASAP. I don't have to deal with this company ever again.
For more details maybe you can check the history of my case - Order#GESEC385282676843 placed on Wednesday, July 18, 2018 9:32:39 PM (Pacific Standard Time)
payment not received
Hello,
My name is plamena georgieva.
First I would like to start with how disappointed I am with the service I have received from your company.
I have ordered something from online website guess in february. Usually I was always buying at the store, but at that time I was supposed to travel and I did not have the time to go to the store.
However something has happened and the item was not delivered to me. After full investigation and proofes by me they find out that the item was misplaced somewhere.
Since then I am calling your online customer service [protected]) every week and all of the time I was receiving different answers like: dhl are investigating, dhl should answer to us, next week you will receive our refund, please call dhl, our finance department will answer to you in one week etc.
It is ridiculous how big company like you is treating the customers. I asked several times if I can speak with the manager, but the answer was that there is no manager...
Again company like this without manager able to help...
If someone was telling me that they experienced something like that with guess I will laugh, but unfortunately this has happened to me.
I even cannot describe how frustrating is that...
For more details maybe you can check the history of my case.
Order number: geu263335572666
Never been so disappointed!
handbag
My husband bought me a handbag for Christmas 2017. I only used it for a few months and had started to use it again but discovered the strap was not sealed. I am hesitant to glue this as I don't want it to go onto the bag. I am most disappointed as Guess is a quality brand and I have bought Guess products in the past. I am annoyed as this bag was expensive!
guess accessories
I bought accessories from Guess outlet in San Francisco Livermore 2 months ago . I haven t worn them still brand new and the color s fading away so quickly . It s Guess a brand world known and the quality has to be good ! But unfortunately no!
When I ask the vendor if the color will stay they told me yes of course it s a Good Brand and I believed them because I always buy from Guess and this is the first time I m experiencing this . Looks cheap and fake.
ladies wallet
In 2016 my sister bought me a wallet for Christmas. I had put it away until my old wallet was worn. I started to use it yesterday (12/7/18) for the very first time. As soon as I got it out it started to crumble and all the vinyl is coming off to the point where I can't use it. This is so disappointing as I thought Guess wallets were of high standards and quality. I'm sure my sister paid a lot of money for it. I contacted Guess in Australia and they advised me that I need proof of purchase which I totally understand but unfortunately this was a gift and it was purchased some time ago. I don't want my money back I just want this wallet exchanged. I have taken photos and I would appreciate if someone you have a look at my concern and get back to me. Thanks Toula
my handbags and watches
I bought two Hand bags from guess product and both of them started peeling. I Love ypur products but I cant keep spending money on products that fades or peel I also have a couple of wathes that I bought from you all that stop working. If itvso send me a lable where in I can return them for you all can see what's going on with your products please.
Thank You Kindly,
Ms. Velma Bailey
service
Good afternoon,
I ran into a very maddish behaviour of the seller in one of your stores in amsterdam guess on pieter cornelisz hooftstraat 82hs. On 27 june 2018.
One of blouses fell of the hanger and the seller came up to me without even saying hi. His first words were : dont you see that you throwing things away? Are you blind?" and same time he pushed me with his shoulder.
I asked him apologise but he start to call be [censored] etc... I was deeply in shock! It first time in my life seller from brand shop behave as cheap bazar person. He dont want introduce himself, so I made his photo to send together with complain. Its attached. He start to shout that he will call police and they will [censored] me in prison! Unbelievable behaviour!
I do expect official apology from the guess. This person destroy your nice reputation and he is not deserve to present guess or any other brand as well!
Lana nechaeva
guess handbag
Imagine my suprise today when i discovered that both hand straps on my new bag are just about to break. I recieved this bag as a mothers day gift and started using it 2 weeks ago. I can no longer use this bag as the handles will break at anytime.
My daughter paid good money for this supposed quality product thinking that it would last more than 2 weeks.
I cannot explain how disappointed i am as i loved the bag.
guess handbag martine style vg649005 colour:black
Hello
I am very dissatisfied with this product due to the poor quality and durability of the handbag. Within a short period of time (3 months) the shoulder strap wore out and started to fray! I am a loyal guess customer and usually love the products and am pleased with the quality but not this time. Would really appreciate a refund of $95.79 (luckily it was on sale!). I am really hoping that I can continue to count on guess products as I have in the past been happy with the quality.
Please don't let me down.
Yours truly,
Guess customer
Krista kong
guess handbag complaint - purchased 16.4.18
Guess Handbag purchased on 16th April 2018 at the airport for £128.00. The handbag has been used sporadically for the last two months.
I have noticed that the four handles are starting to tear away from the main handbag itself and discolouring on the straps.
I can provide copies of proof of purchase, as would like a replacement handbag please.
Thank you in advance for your cooperation, Eloise.
poor quality
I have recently sent back 3 pairs of Guess jeans (South Africa, Sandton) due to tears along the seems. Quality came back saying that this is general wear and tear but I did not even get to enjoy my jeans for more than 6 months.
I was offered replacements but Guess don't seem to get the point that quality is the topic and not a freebie. Yet another company not taking accountability for their rubbish.
outlets at bergen town mall-guess store
On Saturday, I went to your store. There were two women helping. One blonde. The other the opposite. Neither of one were very helpful. But, particularly the blonde may stand among the worst attendants you may find at a store.
I bought a watch for a present, she took it to the cash counter. As the line was too slow a customer complain and the blonde woman came in to help her co-worker. When it was my turn I told the blonde one I was waiting for the watch. Then she asked me "what watch?" Then one you sold me ten minutes ago I said. Then she asked herself where it was. To make matters worse, when she found it she told me she did not have a box to put it. That was something I had specifically asked when she was helping. I was really astonished at all I was hearing from this lady. I left the shop without buying the item. I told her about my disapppointment and she looked at me with a smile.
I do not think this is the kind of people you need working at your store since you will lose customers.
Hope to hear from you
purse handle
I purchased a purse in your Las Vegas Store on May 1 or 2, 2018. On May 16, 2018 Last night I noticed that the handle is already coming apart. I would expect a purse to at least last the current season. I noticed in other complaints similar issues of the handles breaking. I would like a full refund of the purchase price of this item.
Thank you for your attention to this issue.
Kimberly Hall
manager jess at mall of america guess store
I am an African American man who goes by the name James. On may 12th 2018 the manager Jess at the Mall of America Guess store approached me and my family in front of the whole store blatantly accusing us of stealing! Said she watched us on camera 3 times put something in our shopping bags. I've worked law enforcement for 15 years in Illinois and would never steal anything and Knowing we would never steal anything we instantly emptied all of our shopping bags out on the middle of the floor in front of everybody in the store showing Jess we didn't steal anything! Once she seen we didn't steal anything she immediately started back peddling saying "well I never said it was Guess items I saw you put in your bag. Only said I seen you guys put something in your bag" she didn't even offer so much as an apology! this situation was completely humiliating! And was wrong on so many levels. I have it all on video and it won't look good for the company Guess as a whole.
guess bag
I bought a Guess Tote bag a year or so ago at Sandton City Johannesburg, South Africa for R1700. I didn't use it often but it started peeling off. I only used it for special occasions but the strips also started cracking and it looks terrible now. My husband bought if for me for my birthday. I didn't expect this from such a brand I loved so much. Doubt I ever buy guess again
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