SUBMIT A COMPLAINT

Guess / guess wallet purchased january 2017

Hi Guess team,

In January 2017 I've received a guess wallet as a gift from Guess Egypt (City Stars branch) then after 4 months the edges of the wallet started to lose its color and leather. Everyone advised me that i should return it back to the store and the store will support my case. So i finally decided to go to the store in August and showed them the wallet, they said they will contact guess customer care and will return back to me but they never showed up again. Then i went to the store again beginning of September so they said it was a sale season and they were very busy. So today i called them again and they said my case is rejected and its due to misusage (which is not true at all).
On the other hand, i've another 2 guess wallets since 2008 and 2015 and i've never seen such a thing with the quality of guess leather and my usage.

I do appreciate as a well known brand to contact me to be able to provide you with pictures for the wallet and my previous wallet from guess.

Thanks,
Merhan

Email: merhan.[protected]@hotmail.com
Mobile: +[protected]

Guess
Guess
Guess
Guess
Guess
Guess
Guess

Me
Sep 21, 2017

Post your comment