Guardsman / Warranty
Like others have said, this company is a joke. The warranty is worthless. lost power on a reclining sofa. Filed my claim right away online. Sent the paperwork the following day. Guardsman simply claims they never got the paperwork. All info is on the online claim, but they say they have to have the paperwork in 30 days. Asked me to send again and they got it, just not in the 30 days. So, they deny everything. Cant resubmit because it has to be filed within 5 days of occurring.
Customer service is horrible. will not talk to you and refuse to put you through to a supervisor. Gave me non working email address. Tried to file complaint on their website and it returned Server Failed.
What a joke. Strung me along for nearly 2 months.
More Guardsman Complaints & Reviews
- Guardsman - Warranty 
- Guardsman - Deined claim 
- Guardsman - Claim Denied 
- Guardsman - Fraud and cheating 
- Guardsman - inferior product/not as advertised 
- Guardsman - burnsville sofa #sku 351445551 espresso 97x38x39 " h
- Guardsman - furniture cleaning under contract
- Guardsman - furniture repair
- Guardsman - furniture protection plan
- Guardsman - furniture "gold plan"