Guardsman / Warranty
Company will do anything and everything to not fulfill warranty proection. Worst money I ever spent. Do not buy!
They make you submit all kinds of paper work and after a few phone calls where I had to repeatedly describe the incident, I used the word 'scratch' to describe a tear that did not fully go through the sofa fabric, they said 'they do not cover tears'. I could almost hear the 'aha' as they waited for a word or description that they do not cover.
Sold by LaZBoy (actually encouraged) as full coverage if you rip, tear. burn, poke...but is completely false.
I thought I was being proactive reporting the tear before it became a bigger problem, but now, if it does open up, it will be classified as 'wear' and is not covered.
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