Guardian Protection Products
reviews and complaints

Scammer and cheaters. They will not fix/cover your furniture. Sounds like a good deal, but trust me, it is not.
Do NOT, under any circumstances, buy this warranty!
Worst customer service. I spent literally hours on the phone and solved nothing.
Your time and sanity are worth far more.
They will do anything and everything to deny your claim. This company should be ashamed.

We purchased insurance coverage for our electric couch through Hanks Furniture in Jonesboro, AR. We filed a claim on 4-1-2021 because a piece of our electric couch quit working. Our couch is still not fixed and Guardian is not working to resolve it-Guardian and Hanks are fighting about whether the right part has been ordered. A technician from Saw Enterprises came to look at the couch. He contacted Hanks to order a part. Part was sent. He came back out to fix the part and said it was the wrong part. He said a new part would be ordered. We have not heard from or seen anyone sense, and I learned today about Guardian- the insurance we PAID for-not working to resolve this on the customers behalf. We paid extra money for an electric piece on our couch and have not been able to use it for months.

Guardian Protection Products, Inc. is a total cheat, scam, and deceiving business. I have an existing products policy for the company and have been struggling to make them honor their commitments. My policy number is P1PZ-860452. The policy for is a sofa set. I filed a claim with GPP for my covered products in February 2021, after multiple calls and numerous emails, I was able to have one of Guardian's technicians visit my house after three months. He found the covered items eligible for the claim but apparently didn't file a complete report. The Technician in my house promised me that he will report every issue in its entirety, however, he lied to me and after he only reports partial item damages, not everything. After months of discussion, Guardian partially approved my claim and told me that they will send a check to the store from which I had purchased the items. Guardian in over 15 emails confirmed to me that a check has already been sent to the furniture store, but every time I check with the furniture store, they told me a check has not been received. After multiple attempts and dozens of emails, I was able to connect with a Supervisor at Guardian, her name was Maria, and her ID # 204. I explained the whole story to Maria and she sincerely apologized and confirmed to me that the Guardian employees had lied to me and that a check had not been sent to the furniture store. She told me that she will send the within one week; she even sent me an email and in the email confirmed that a check was not sent and that she will send it. Maria promised that by October 8th, the check will be 100% sent to the furniture store. Since, talking to Maria on September 28th, until today, November 27th, I have been regularly calling the furniture store and they tell me that they have not received a check for me from Guardian.

In her conversation, Maria also apologized for the technician who had not reported the whole issue and asked me to open a new claim. I immediately opened a new claim, but since then, I have sent over 10 emails and reminders to Maria and the rest of the GPP staff and claims team, but none of them respond to my queries or calls.

I have email proofs from Guardian confirming their lies and the fact that this business is basically stealing people's money but doesn't offer any services back. I will be happy to provide copies of email communications from Guardian and people not to be cheated by this deceiving business.

I 1st contacted guardian on September 3rd as to my couch's recliner that has an electronic recline not working. I received an email saying they would contact me. They never have. I have contacted them several times. The last was this week & was told yet again they would contact me in 48 hours...still haven't heard from them.

We purchased over $4000 in furniture through Bobs Furniture and were told that the furniture would be covered against anything if we purchased the insurance package through Guardian. In 3 of the pieces that we put claims on Guardian denied to cover it for one excuse or another. This company is fraudulent and so is any company selling their policy.

Claim #642529 Service Request #7426859 Name - Danielle Brown Filed a claim in November of 2020 and as of March 30, 2020 have no resolution. Guardian kept telling me a part was being mailed and then a technician would make the repair. Technician showed up with no part, tore couch apart, didn't put it back together, and left. Now Guardian is telling me the technician reported the repair was made. This is absolutely untrue. No repair was made at all as there was no part. I either want the couch fixed or a full refund for the warranty. I am trying this route before I take it to small claims court.

I have a couch and desk chair. Within a year and half one of the seats in the couch had something inside ripple up. Clearly a defect in the seat. They denied the claim saying it's wear and tear of foam. This isn't wear and use age issues. Something inside is defective. Then I have an office chair which the screws on the wheel bent when sitting and reclining on it. It's a reclining chair. They refused to replace the wheels or screws claiming they don't cover it. I've had both pieces for a year and half. Jeromes refuses to fix and now the insurance company won't even replace a wheel.

We bought a sectional from Bob's Discount furniture in May of 2018 and purchased the Goof Proof Protection plan from Guardian with the sale. We were informed that the protection plan will cover almost any normal damage or stains to the sectional for 5 years. Well we just had a house full of people over to our house the weekend of Oct 12th, 2019 to attend a fall harvest fest. There were 8 adults and over 10 kids in our house over a four-hour period. Of course, people were up and down on the furniture, kids screwing around being kids, and more traffic than is normal with just my wife and me. At some point as the company left, my wife noticed that the ottoman was now concaved as opposed to convex. I flipped the ottoman over & you can feel that the frame has collapsed, and you can feel the wood moving around. So, Monday the Oct 14, 2019 we filed a claim with Guardian. THEY DENIED THE CLAIM, saying that there was no specific "accident" that caused the damage! What constitutes an accident? Someone runs a stop sign & crashes into my ottoman and THAN that would be considered an accident? We had a house full of people over, at some point the frame on the ottoman collapsed. I didn't see it happen, I don't know exactly when it happened that night, but I can assure you that NO ONE DID IT ON PURPOSE, which is the very definition of an accident.
What a bunch of GARBAGE, just like any other BS insurance policy..."we will cover you as long as you don't file a claim". If you do file a claim, we will find any way to deny it. They take money in and find any way they can to not pay it out. AVOID THIS PRODUCT & put the money in your own pocket.

I was sold the guardsman furniture protection warranty at Ashley home furniture. I was promised that they cover All damages from kids, spills, pets, tears, everything. I submitted My claim on 9/4/ 2019. I did not receive any reply back. Nothing was mailed to me. I called the office several times. When I finally did get through to the correct department, it took 26 minutes of waiting on call. Then I was told I was denied. I asked to speak to a supervisor and was given another number without a name to leave a message on. Now I am seeing hundreds of poor reviews from people in the same situation as me. I feel foolish for trusting the service. I am angry that they take our money And do not repair anything and try not to contact you back. Trying to get a hold of someone to speak to takes forever. And I don't believe they care about how many complaints they have against them.

I purchased a 5 piece dining room set, 2 round tables and a cocktail table. About 2 weeks ago I noticed that the cocktail table had a crack in it and also a chunk missing at the base of the table. I filed a claim with Guardian and submitted photos as requested by email, a few days later I received an email from Guardian stating that the plan that I purchased is not eligible for coverage, but it does cover accidental rips, cuts and punctures. First of all how can a table get a rip, cut or puncture? So I called the immediately, and the lady on the phone told me that I purchased the wrong protection plan, and that I can file a new claim stating that is was an accident; so I submitted a new claim last week by email once again. I received an email a few days later stating that the damage I have is not eligible for coverage, but it does cover my furniture for accidental gouges and accidental breakage of frames, and that my plan states all damages must be relatable to an accidental occurrence, they also stated that my damage occurred from a single incident, and the incident is not classified as a customer caused accident. I am trying to find out exactly what does the warranty covers. I have read a lot of customer reviews pertaining to the excuses that they have given. I believe that the warranty does not cover anything. It appears that they are taking people money and not honoring the warranty

I purchased the protection with confidence that if anything goes wrong from an accident due to having kids and a pet it would be covered per warranty coverage. My dog got into some water from being outdoors and his water bowl. I called within the needed time frame to advise of watermarks I notice my dog left on the couch from rubbing his body on the sectional. I have a microfiber fabric which change tones of color when you rub it. I advise them that he sat on varies areas of the sectional after i have advised him to get off many times. I issued photos as requested and was advised that I am denied for general soiling and dirt etc...Also they do not do general cleaning in which I did not require I just wanted rhw spot he touch clean. I take very good care of my furniture and unsure of how you determine general soiling from a dark grey microfiber fabric? I am looking into filing a arbitration and litigation of my claim. I paid money for covered service and water is in fact a beverage and it was an accident. I wish I could post the picture of my furniture which they considered an accumulation. I have filed a BBB already and working towards the arbitration before the end of the week.

I bought a couch from Bel about a year and 5 months ago. I also bought a 5 year warranty. Now my couch is broken. How within a year and a half I do not know. But Bel refuses to fix the couch even though it is under warranty. They will not fix the couch because they don't cover normal wear and tear. Well they should say that when you are selling the warranty to customers. Then I call the Corp office and of course the individual has an attitude.

I would just like to let everyone know that goof proof is a fake. Save your money and use it to buy from a different furniture company other than bobs. I have a love seat, couch and chair that are just over 2 years old that are junk. I called bobs to service it, they said it wasn't manufacturer defect, and go through goof proof. I did and first they closed my case saying that someone was calling my number and hanging up, well i am the only one who answers my phone. Then they restated the claim, I waited and waited filled out lots of paper work, this all started in May of 2018, then finally in september guardian sent a tech over who was unprofessional, talked on the phone and walked in my hallway on the phone for 15 minutes in another language. All i asked him was what do you think and he responded i am only here to look and take pictures. the guy uses my sink to wash his hands, and then leaves. I wait no response, a week goes by i call they tell me waiting for the tech, another week goes by and they are still waiting for the tech, well i just got an email saying that i didn't comply with the service guy, refused service and wanted a new set. I NEVER said that, a complete lie. They wasted my time having this jerk stranger come into my house! I will never buy from Bob's again, if you do beware and don't buy goof proof.

They are awful... Their insurances are a waste of money. They say they cover almost everything, but in fact, stores find lots of excuses not to refund, so this coverage is absolutely useless. I spent over $150 on a warranty and it was simply for nothing. Trying to contact them is a separate story. A sad one. So if you want a real insurance, you better find another company.

Well.. I bought protection plan from guardian protection products at bobs furniture store. Total rip off.. I called and they denied services since they say is normal use.. Damaged seams.. Tearing off.. Oh. Well do not buy protection plan from guardian at bobs furniture store or other place

We purchased our Sectional and coffee table. Along with this purchase we purchased the extended warranty because we were told it would cover springs, torn material, wood damage, etc... Well, we our sectional needed to have the seats fixed because the material they use over the springs had moved and you could feel the springs. My husband called and they told him they don't cover that. Our coffee table has some spots where the color is coming off. Well guess what? The warranty doesn't cover that. I told them that when we bought the warranty we were told it covered everything. They stated that we were mislead and only stains are covered. Tears in the fabric are not also covered also. I have learned that they will cover their butt not to fix anything they state on their brochure only to pocket the money and that they will find a loop hole to not fix it either. We will never purchase from this store again. They lied about the warranty which we thought was good to protect our investment but in the end we got screwed. Don't bother with this company and its fake furniture warranty.

Bob's goof proof protection from guardian protection products what a joke! I try to following up a claim regarding a tear/rip on my sofas and claim# 547610 and they close the claim because someone call with a different description of the problem. When I call spoke to a daniel and kim who were very unprofessional and not customer care satisfaction. How did the bbb graded them a a+ I don't know. I pay for goof proof and when you try to call they are not helpful at all. I need the claim reopen with my proper report also someone did go to my home to check the problem and took pictures and said that guardian (Goof proof) would help this situation. What happen when you call [protected] is a different situation.

if you are looking for poor customer service this is the company for you.
I called on Amp Security on a friday(the local subcontractor for guardian) to have more equipment installed on the following monday. the tech never showed up. so i rescheduled for the next friday. gaurdian called me on thursday to schedule an apointment to install equipment, it was already scheduled? the rep said they would look in to this and call me back, they never called back.i called the next day (friday, when i was supposed to have equip installed) and was informed that a tech could not be there that day. i explaned the situation and recieved a very unsincere appoligy, and was offered to schedule an apointment the next week. i have already taken off work two days and now i need to take a third. and to top it off my credit card was billed a week ago. so by the time you add up money lost by taking off work 3 days+the price of equipment and installation= its cheaper to let some break in and rob me!
if i can get out of my contract due to poor service im sure someone else would appreciate my business because gaurdian does not!

I recently found out that the sales/installer (same guy) had served time in the federal penitentiary for a scam he had done. I called corporate & asked if they hire people who have served time in a federal prison, they said no. I advised them that they currently have some one who has done time at the federal prison & they can find the information easily on public record, online. They told me that he passed a back ground check. Ok that still doesn't change the matter of what this man did & is capable of. He has 24/7 acess to my (& any costomers) personal information such as, social security number, d.o.b., ect. We get a security system to feel safe. I don't feel safe having had a man who has federal crimes in my home. They have done nothing & this man (served time in morgantown, wv) remains working for them.