Group Health Cooperative / Pharmacy

Their new pharmacy system has people backlogged on their medications for well over a month. First refill took me 3 hours. Second time I ordered online they charged me right away but 3weeks later no medication. Since I'd run out I contacted my doctor and they said I could get it today. After signing in and sitting for over an hour they passed my number by. Finally got them to acknowledge me and now they have to go fill it ... why did my doctor call it in if they do nothing with it? Oh and they're going to charge me again. Then I have to go round and round with their financial department to get the first charged reversed. My doctor said they didn't even have a record of the first request. These people are beyond negligent. You get a new system that impacts thousands and thousands of people for weeks on end, people are running out of medications and still can't get what they need. Guess all the adverse side effects of lack of medication will lead to more doctors bills ...