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Posted: Sep 11, 2017 by    

order rejected, no reply, no refund and not answering my questions.

Complaint Rating:  0 % with 0 votes
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Contact information:
Pretoria, South Africa
I ordered and paid via PayPal for Sprout Reseller hosting at GreenGeeks. On Monday 28 August 2017.
GreenGeeks Order Confirmation - Sales Confirmation ID: 532192

On Tuesday 29 August. Sales replied:
Your order is still under review, though we'll give you an update as soon as more information is available.

On Thursday 31 Aug I started to ask questions. I asked what is going on and why is the status of the ticket waiting on customer?

Ticket ID: PFR-386-84020
Department: Sales
Type: Issue
Status: Waiting on Customer
Priority: High

There was no reply to my questions and the only email received was on 1 September: Order Rejected for Order ID: 532192:

Thank you for your interest in GreenGeeks, however after careful consideration we have decided to reject your order and will not be activating your account. If you have used a credit card, your card was not charged. If you have used PayPal, your funds will be reversed within 24 hours of this e-mail.

So I was left confused, and not understanding why my order was rejected. I just left it and waited for the reverse of the order as promised. But nothing and no answer. Live chat told me to email Billing.
So on Monday 4 September I wrote an email to Billing, asking why and when will they refund or reverse my payment. I got no reply.

What can I do? I am starting to think GreenGeeks is a scam.
So I tried to call but it's difficult because I am traveling and not in my home country. I can't get through to GreenGeeks.

So I wrote an email again on Thursday 7 September, asking a reply and my money back. I have not received any email or reply from GreenGeeks.

All I want is my money back and an answer why the order was rejected.
It has been now two weeks.

Complaint comments Comments (0) Complaint country South Africa Complaint category Computers & Accessories

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