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Green Dot
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4.3 5391 Reviews

Green Dot Complaints Summary

135 Resolved
884 Unresolved
Our verdict: With Green Dot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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J
10:46 am EDT
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Green Dot green dot card

On of about 2/3 weeks ago attempted to take $400 out of my account at an atm machine. The machine did not give me the cash but Green Dot took the money out of my account. Fine. Our cardholder agreement states after 10 days green dot will replenish the funds. Not only have they not done that, but their are a bunch of explanations I'm getting that do not exist in the agreement. I have my lawyer involved now because well that's $400 of my money. People have lives and bills and family to take care of and this is not ok. If I'm wrong they can take it back but the agreement needs to be changed. It's out of my hands and will my lawyer and green dot now. But do not trust this place. I just want what is mine. That's a lot of money to hold and not give back. Very angry.

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7:39 pm EDT

Green Dot credit charges, that were paid and then disputed from your end and then returned back to greendot which cause negative activity on my end

I made a purchase from my card in 11-19-2015 to a rental car serviced and paid with my card and it was cleared three months later the charges were reversed because of some type of dispute that did not come from me but from greendot which caused me to owe 153 dollars again that was already paid, and I can not rent a car through enterprise until this is resolved asap! My name is regina blackmon. I tried to call the dispute center on several occasions but they kept putting me off they also kept me on hold for an hour waiting for a supervisor, I will be contacting a lawyer with this matter, my social is [protected] hope to hear from you asap, thank you.. The company is enterprise car rental, please clear this matter up

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1:32 pm EDT

Green Dot prepaid debit visa card green dot

Prepaid debit visa card [protected]@greebdot.com [protected]
I bought a 140$ green dot debit visa card at Admiral gas station in Marysville mi 48040 on Gratiot Blvd 5-12-2018 have been trying to get money from card since have receipt proof of purchase from bank on printed form copy of s. s card copy of licence copy of address copy of card front and back name phone number my birthdate everything asked for proof money still on card. Cant access money still try to send copies to [protected]@greendot.com can't access site denied reference number [protected] to be put under subject excess denied. Cant send them another copy said didn't receive first copies I sent on 14th. My phone was not activated so borrowed a phone from x friend took all pictures to send on his phone sent to correct place his phone died could not erase my info from his phone now he has all my info screwed by greendot admiral gas station where card bought. Now my info us out there great company

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Update by Dee Anna Melik
May 30, 2018 2:03 pm EDT

I bought an 140$ greendot pre-paid visa debt card [protected] I have been trying to get the money every since then have tried to do everything asked for sent allinfo on 12-14-2018 from a differnt phone mine was shut off borrowrd a phone from an x-friend now took pictures of s. S number. Copy of drivers licence. Proof of address. Date if birth. Copy of card front and back. Copy of reciet. Reference number sent to company rr@greendot.com. His phone died couldn't erace my info now he has all my info went back to store where purchased. Was told to get proof card was paid for evev though we had there reciet got proof from bank on copied paper. Went back to store said great I will take care of this by manager tried said 140$ still on card. Manager was denied help to us. Was told to resend info tried denied excess to website download now cant resend info now my info out there again. Had to disabled other accounts to protect myself now lost all contact with family had to change my phone number lost there numbers can't get them back. Greendot. Admiral gas station in marysville mi gratiot blvd still has o my money no help from anyone please help me I just want my money no more no kess 149$ please

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7:56 am EDT
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Green Dot my card lock and poor customer service

My card was lock and no one trying to help my money on this card I sent over everything they ask me now they want unlock my card someone supposed to take the lock off they lied I hate this because it cause me to be late on my bills my kids hunger this not fair and the number on the back of the Walmart car those plp can't help you with [censored] I really thinking about getting a lawyer because this don't make no sense I never had this happen to me..

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Jacqueline Morgan
, US
Jun 04, 2018 5:21 pm EDT
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[protected] case#

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Jacqueline Morgan
, US
Jun 04, 2018 5:24 pm EDT
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Card block

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Jacqueline Morgan
, US
Jun 04, 2018 5:27 pm EDT
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Email address/Jmorgan19963@gmail.com

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11:01 am EDT
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Green Dot greendot card

I get my checks direct deposited to my green dot card and 2weeks ago I ordered a new card cause my black strip is wore out well now my card is blocked ive set multiple emails trying to verify myself and called and can't get no where. I have about $61 on there they send my checks back but I still have money on card they refuse to give me. I have tried many ways to resolve the issue but am at a stand still with them.

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6:37 pm EDT

Green Dot walmart prepaid card

3 weeks ago a dispute was filed on my card. I have tried several times to contact customer service and nothing has been resolved. I was told a new card was mailed out to me and I have yet to receive it. I have a balance of $580.10 on this card that I cannot touch, which that money is to pay my bill's and food for my family. A resolution needs to happen ASAP to fix this situation.I was given a website to upload my I.D but can't because it's saying it May be for sale. We are hard working people who are having our money stolen.

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4:24 pm EDT

Green Dot mastercard

On 5/15/2018 at 12:53a.m. i bought a green dot mastercard at 7 eleven in pomona. I put $80 on card and payed a fee of $1.95 I called customer service to activate card and spoke to somebody to confirm my info. Then i tried to order something online and it said payment declined. So i called customer service to get balance and it said no money on card. The person i talked to also said no money on card

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6:33 pm EDT

Green Dot cash reload at the register

I have been loading cash on my card at Dollar General and paying my bills for months without a problem. Last wee I tried to load cash on my card and their register showed the transaction was blocked because the computer was down. When I returned the next day, I encountered the same problem so I called Green Dot customer support. The rep I spoke to logged the problem and said to expect a return phone call. I didn't get a call back as of yet and checking today resulted in the block remains to be in place so I can't add money to my card. My card doesn't expire for another year and I have an auto debit bill pay being processed in a day or two. I have made using my Green Dot account an ideal and convenient way to pay most of my monthly expenses. I would like to continue this process, moving forward. Your help expediting helping me reload cash on my card is greatly appreciated. Than you.

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5:55 pm EDT
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Green Dot debit card

Husband give me money and waited weeks for a card wth my name on it for weeks. Came wth a block on it on arrival. Its been a couple Mon at which time my money has gotten lower as 100.00 lower and still a block. Y'all accepted the last of many photos of I.D. and the last trouble shooter spoken wth said shed put urgent and would take 14 hours. I haven't heard anything...wtf

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11:01 pm EDT

Green Dot walmart money card

Card was blocked and I can't get my money off of it. I need to be able to resend my document's so I can get this situation resolved. My phone number is [protected]. My name is Maximilian Haywood. Email is [protected]@gmail.com. Thank you. Someone from greendot called me, but I copied down the wrong information. I have all the appropriate document's to get the card unblocked. It's been 3 months and I really need to get this resolved. I've enclosed my phone number and email address.

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Update by Maximilian Haywood
Aug 17, 2018 4:41 pm EDT

My card was shut off and I need it turn back on. I sent the my documents and they couldn't read them or something. They are constantly taking money off the card even though I didnt do anything to get it shut off in the first place. I have been patiently waiting for some help. This has been going on since February.
Thank you

Maximilian Haywood

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3:10 pm EDT
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Green Dot transaction denied

On 3/29/18 I made a purchase with dell and half way into delivery green dot contacted them and said it was not a legitimate transaction and that I was not the account holder. Dell then apparently refunded my money but i've received nothing. I contacted green dot and they insist they don't know what dell is talking about and that I should file a dispute. I have filed 2 now as well as emails to show proof of my transaction and denial of delivery from dell and green dot says my disputes and claims are denied and not "eligible" for recovery of funds. This company is a freud and needs to be sued and shut down.

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9:33 am EDT

Green Dot walmart money card

My account was hacked nine days ago. I have filed the dispute forms, I have called, and I have patiently waited for my money to be credited back. It has yet to happen and no one will help me get my own money credited back. I will never use this card again ever!
The date was april 28. Someone in california used my card for a hotel room for 175.00 (which I would never spend on a room!). I need my money now. I need my money now and am furious that I am suffering because a criminal hacked my account. When I called saturday, again, they had no record of my dispute. So I emailed them about ten more copies of the dispute! This is a horrible company.

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1:24 pm EDT

Green Dot website card activation

Fix your website! We purchased a prepaid card and are currently trying to register it, however, upon trying to enter the card number on the second page of activation (where personal info goes) it will not allow us to enter the numbers. We've been trying for two days. There is now money that I can not access on my card. This is upsetting at best. I will definitely not be purchasing in the future if this does not get resolved. Please rectify!

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5:51 am EDT

Green Dot unauthorized card use

Card was used to make 163$ withdrawl from atm 5/218 also was 122.95 atm withdrawl 5/218. Also was 60.00 atm withdrawl 5/318 and another 60.00 atm withdrawl 5/318. And 10.00 shell purchase a 8.77 purchase 5/318 25.15 shell purchase. And a family dollar 19.89 purchase on 5/318. My card was at home while i was at work and i broke up with my girl and kicked her out and she is the one who used my card i believe and she knew my pin i think or could have guessed it

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12:30 am EDT

Green Dot money taken off my card that's not supposed to be taken!

I am very upset about my transaction made today... This morning I had 31.15. I spent only 9.30 for todays transaction I promise I wouldnt lie! 8.00 is tooken from my card and im eft with 13.00! Nobody can tell me where it went and the people I spoke to on the phone were rude one hung up on me! My money is mines! Nothing should be taken off my card! Without showing up on the transaction list first! I swear im changing my service out! But I will get things straight with this company or I will have to sue for them making poor transactions! Then tried to charge me for march maintenance fee when ive been charged that fee in march?! How crazy!

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7:54 am EDT

Green Dot case [protected] walmart money card

as of 4 19 18, i have emailed my drivers license 6 times, via mobile, computer, scan, jpeg, nothing has worked. Money 7K federal refund is still blocked. I can not get a clearer photo than via scan. I don't know what else to do. Please assist. Since I can no longer get through on the automated line, I can not speak to anyone. I was advised to email the id with the case number to [protected]@greendotcorp and still no response.

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Rochellehughie50
, US
Aug 03, 2018 12:29 pm EDT

State id

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Rochellehughie50
, US
Aug 03, 2018 12:26 pm EDT

I have funds being sent via United States post office.I made a deposit.the reference number is [protected].Rochelle hughie.I have enclosed photo is to take block off account.there is no fraud.

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8:34 am EDT
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Green Dot intuit prepaid card

My tax Return was transferred to this card and now I cannot access funds! The number I call says the card is closed and I cannot open another account with this bank. I need access to this money. I've called Intuit and various other numbers and no one can help me. I need a contact number to talk with a human about this situation. How do I gain access to the money that is on the card?

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Update by Jodie2272
Apr 23, 2018 11:59 am EDT

If this is for refund deposit, CallTPG in California. [protected]
They will contact Green Dot to get back with you in 72 hrs. They messed mine up byour giving the wrong phone number, so make sure you verify your correct phone number

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Jere Weathers-Davis
, US
Apr 21, 2018 11:38 am EDT

I’m going through the same exact thing can’t get any answers, corporate was supposed to call me back and never did

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U
1:18 pm EDT

Green Dot my card being blocked

I was told someone claims that this were there card. Here's proof that my husband purchase this card... what else do you need? please release the block on my card this is the third complaint I've wrote since Monday still problem not resolved. A theive would take all the money at once my card was loaded Saturday I used it. Monday I tried to pay a bill really and card blocked... I dislike green dot you guys has made it inconvenience for me this week MY address is not correct on my drivers license my old address

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Update by unclassified customer
Apr 13, 2018 1:19 pm EDT

Here's proof that my husband purchase this card

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8:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Green Dot blocked card

I sent all verification asked for. Went to social security twice. Took e mail from Green Dot about what was needed. They made verification letter. Still holding our family funds. My nine year old son and my 68 year old husband are disabled. We are about to lose where we live cause no access to our funds. They have what they need which is insane because it never should have blocked at all due to absolutely no unusual activity nor any changes.

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Update by Hopelessly upset
Apr 18, 2018 11:19 pm EDT

I am still waiting for them to update my card. I made a complaint on the 11th. Everything has been sent in since April 6. They still have done nothing but tell me to allow 24 to 48 hours and refuse to resolve this. Social Security is aware of what they are doing and I have since obtained and attorney about this to close that card and have the balance sent back to Social Security so it can be deposited into my new account. I found they are in violation of New Mexico and Federal Laws and the Terms and Conditions is null and void since they did not do as federal guidelines advise them they are to do. So far, we are 160.00 in debt with late charges because of their idiocy.

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10:20 pm EDT

Green Dot my green dot account

I really need to speak to someone about my card in money. I have no idea on whats going on with my account i been with green dot since 2009 I will never do anything to put myself in situation where I have to face the law. I have bills that need to be paid in I need you all to release my money... I can be reached at [protected] card ending in 4230 I am so up set right now I had a problem in December 2017 with this same card but once they fix the problem I stay. I seen a copy of my driven licences in you all still cancel my card i do not understand.

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Green Dot Customer Reviews Overview

Green Dot is a financial technology company that offers a range of banking and payment solutions to individuals and businesses. The company has received a significant number of positive reviews from its customers, highlighting its user-friendly platform, excellent customer service, and competitive fees.

Many customers have praised Green Dot for its easy-to-use mobile app, which allows them to manage their accounts, make payments, and track their spending on the go. The app has received high ratings on both the App Store and Google Play, with customers noting its intuitive design and helpful features.

Green Dot's customer service has also received high marks from reviewers, with many customers reporting quick and helpful responses to their inquiries. The company offers multiple channels for customer support, including phone, email, and live chat, making it easy for customers to get the help they need.

In terms of fees, Green Dot is often praised for its competitive pricing compared to traditional banks. Many customers appreciate the lack of monthly maintenance fees and ATM fees, as well as the ability to earn cashback rewards on purchases.

Overall, Green Dot has received overwhelmingly positive reviews from its customers, with many praising its user-friendly platform, excellent customer service, and competitive fees. If you're looking for a convenient and affordable banking and payment solution, Green Dot may be worth considering.

Green Dot In-depth Review

Overview: Green Dot is a financial technology company that provides banking and payment solutions to individuals and businesses. With a mission to democratize banking and empower customers, Green Dot aims to offer accessible and affordable financial services.

Products and Services: Green Dot offers a wide range of products and services, including prepaid debit cards, mobile banking, cash deposits, direct deposit, and money transfers. Their offerings provide convenience and flexibility for managing finances, making payments, and accessing funds. In terms of quality and variety, Green Dot's products are competitive with industry standards, offering innovative features such as early direct deposit and cashback rewards.

User Experience: Green Dot's website is user-friendly, with a clean and intuitive interface that allows for easy navigation. The mobile app is highly functional, providing a seamless banking experience on the go. Customer support is readily available through phone, email, and chat, and their team is responsive and helpful in resolving issues.

Fees and Pricing: Green Dot's fee structure is transparent and competitive, with fees varying depending on the specific service. Compared to industry standards, Green Dot's pricing is generally reasonable and offers good value for the services provided. They disclose fees upfront, ensuring transparency and minimizing the risk of hidden charges.

Security and Privacy: Green Dot prioritizes the security of user information, employing robust measures to protect data. Their privacy policy and data protection practices are in line with industry standards, ensuring the confidentiality and integrity of customer information. While there have been no notable security breaches or incidents in the past, Green Dot continuously monitors and updates their security protocols.

Customer Support: Green Dot offers multiple channels for customer support, including phone, email, and chat. Their support team is readily available and provides quality assistance to customers. Users generally report high satisfaction with problem resolution and overall customer service experience.

Reputation and Trustworthiness: Green Dot has established a solid reputation in the industry, known for their reliable and innovative financial solutions. Customer reviews are generally positive, highlighting the company's commitment to customer satisfaction. Green Dot has also received notable awards and certifications, further enhancing their credibility.

Accessibility and Convenience: Green Dot's services are widely accessible, available to customers across various locations. They have a vast network of ATMs and reload locations, making it convenient for users to access their funds. Green Dot also integrates with other financial platforms, allowing for easy fund transfers and seamless financial management.

Pros and Cons: Green Dot's main advantages include their wide range of financial services, user-friendly interface, and competitive fees. However, some users have reported occasional technical issues with the mobile app and limited ATM availability in certain areas. Overall, user feedback and ratings indicate a positive experience with Green Dot's offerings.

Conclusion: Green Dot delivers on its mission to provide accessible and affordable financial services. With their user-friendly interface, innovative features, and reliable customer support, Green Dot is a recommended choice for individuals and businesses seeking convenient banking solutions. The company has shown potential for growth and improvement, continuously enhancing their offerings to meet customer needs.

How to file a complaint about Green Dot?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Green Dot. Make it specific and clear, such as "Unauthorized Green Dot Account Charges" or "Green Dot Refund Not Processed".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Green Dot. Mention key areas such as customer service interactions, problems with account access, issues with prepaid cards, unexpected fees, or difficulties with direct deposits. Include any relevant transaction information, such as dates and amounts, without disclosing full account numbers or personal identification numbers. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with Green Dot's customer support, and the responses received. Explain how this issue has personally affected you, such as financial inconvenience or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with customer service, bank statements, or screenshots. Be cautious not to include sensitive personal information like social security numbers or full account details.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Green Dot. In the 'Desired Outcome' field, specify the resolution you are seeking, whether it is a refund, account correction, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Green Dot.

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Contact Green Dot customer service

Phone number

+1 (866) 795-7597

Website

www.greendot.com

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