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3.1 397 Reviews

Great Fun Complaints Summary

212 Resolved
185 Unresolved
Our verdict: While Great Fun has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Great Fun reviews & complaints 397

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9:53 pm EST
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Great Fun fraudulent charges

I noticed a chage of $159.99 on my last statement for my Chase Visa. I called the number on the statement for the vendor and asked what it was for. They told me that it was my annual fee for emergency car service. I said I had never ordered it. They insisted that I had signed up in 2007 by endorsing a check for $9.00. I said I would not have done that and insisted that they remove the charge. They offered me $80 in coupons for my utility bills. I said no, I just want a credit for the full amount they charged my Visa. They said they would credit me for $121, which was "prorated". I complained to CHASE and they said I could not file a dispute because this was one of their "third party vendors"! I asked Chase to advise me of any other charges from this vendor. I was told there was the same charge made in Dec. 2008.

A few days later, after I received the $121 credit, I called TLG and insisted on a full credit. They explained that it had been "prorated" - I insisted that I wanted a full refund because I never signed up for their service - I asked for a copy of the check I had supposedly endorsed. The sweet-voiced woman said "Yes, of course, we'll send that out to you at this address...let me transfer you to a supervisor." I then spoke with a man who asked me what I wanted, and I told him I wanted a full refund of the $159.99 not only for this year but for last year, because I never signed up for this. He said okay! You will receive a full refund for both years withing the next 2 weeks. So I will check back and make sure that happens.

I think the bottom line is that if they think you will make trouble for them, by going to the BBB or taking them to Small Claims Court (which was my plan) - they will give your money back just to silence you. After all, there are millions of other suckers out there that they are ripping off. They really should be stopped, but at least it's good to know you can get your money back if you are obnoxious enough!

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tomtomtomtom
Longmont, US
Jan 24, 2012 7:20 pm EST

These people are crooks. Similar situation to the guy above...$159.99 charged on my credit card for auto insurance and I don't even own a car! How they got my "authorization" is beyond me. Talked to the clowns and they assured me the charge would be removed. I repeat, TLG AUTO are CROOKS! Better Business Bureau will be hearing from me.

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elizabettys
Chicago, US
Dec 14, 2010 4:41 pm EST

Building Class Action Information:

Trilegiant Scam: HELP STOP IT!

Trilegiant is behind more consumer abuse. Take action and contact Freed & Weiss - info @ freedweiss (dot) com (No Spaces), or call, toll free 866.779.9610

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Livid
Pleasant Hill, US
Mar 16, 2010 7:11 pm EDT
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La Patti,
Have your received your refund yet? Wow, yours is a real rip-off! We somehow got the $14.99 per month since 09/09 for some sort of membership. Called them last week and was able to get 4 out of 6 months to be refunded. The remaining 2 months requires a written request...just another bull s_it annoyance if you know what I mean. Anyway, the night I spent reading about these scams...and there are numerous ones going on...I noticed an ad in the right margin from the law firm Shepherd, Finkelman, Miller & Shah offering information about Trilegiant. I emailed the law firm my story that night and received a reply a couple of days later asking me if I'd be interested in speaking to one of their attorneys. After researching the firm and finding them to be legit, I agreed to the call which happened today. I'm so glad I wrote them. These practices must be stopped once and for all. If everyone who has been scammed by these creeps got together I'm sure it would be a formidable group of very cranky victims.

For anyone who has not received COMPLETE resolution to any of these Trilegiant scams which involves about 14 entities, you have a friend in your corner. You have nothing to loose and everything to gain. Don't stop until you get every penny back they stole from you.

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11:22 pm EST
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Great Fun 159.99 charge

Received credit card bill today and noticed charge for 159.99 from TLGID Secures. Do not know who these people are, nor have I used this card in quite some time. In fact. I have bent and broken this card long ago bacause I discontinued to use it.

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4:29 am EST
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Great Fun fee

I didn't authorize anyone to take money out of my account what the heck is going on here and how can they do this? I want it stopped. I notify my bank to stop payment today 2/12/2010 Take action . Rebecca Thurston

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4:29 pm EST
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Great Fun unauthorized transactions

For the past several months TLG shopper has been making unauthorized transactions out of my bank account( 2 a month at $12.99 each). I have tried several times to contact them to have this situation resolved to no avail. The transactions still continue in fact 2 new ones as of yesterday. I am at a lost and need advice what can I do? PLEASE HELP!

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3:23 pm EST
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Great Fun unarthurized charges

I have had a charge for the 139.00 on my debit card that was not authorized then when I called and complained they refunded only 125.37 and the very next day same company but by the name TLG*ShoppersAdv 4803 charged my debit card the whole amount of 139.99. After a complaint and threat to call the Bank they said they would only refund 125.37 on the first charge because I had it for a day on my card which was just an excuse. Now they have the next business day without authorization charged my debit card again for the full amount. I am filing a complaint as well with the BBB and posting a bunch of website hits on the company if I do not get my money the full amount refunded back to me including the 14.62 that I did not get the first time back. I am calling a lawyer and filing a suite against this company for wrongful unauthorized charges on my account. Sincerely
Collis wayne Frady...
[protected] cell: Attached below is the transactions and dates exactly as they show on my bank online statement.
01/26/2010 Purchase PURCHASE TLG*EVDAYGUEST4803 01/25 $139.99
02/02/2010 Purchase PURCHASE TLG*SHOPPERADV4803 02/01 $139.99
02/02/2010 Deposit REFUND TLG*EVDAYGUEST4803 02/02 $125.37

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5:28 pm EST
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Great Fun walmart gift cards

This isn't really a complaint . I was promised a forty or fifty dollar Walmart card when I started Great Fun.Well, I lost the information I was supposed to send in to get it. Could you please resend it to me? I've been a member long enough to get it. My e-mail address is [protected]@gmail.com. My name is Thomas Abbott. I live at 6588 Lake rd.apt. 6 Windsor, Wi. 53598. Please send it as soon as possible. Thank You, Most sincerely, Thomas Abbott

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9:06 am EST
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Great Fun false charge

Have just receivd my bank statement and discovered the same charge from tlg*trvlady also. Have no idea what it is? Help. I will go to my bank to see if they can help me out.

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ID Vic
, US
Sep 28, 2012 3:48 am EDT

Travers Advantage Identity Theft. Information sold on the black market numerous times to generate a new stream of income. Operator wants date of birth information to generate a profile and use info to get
your credit history from the credit reporting agencies. Very dangerous. Operators use the broken record tactic and won't hang up despite numerous no, no, no. You have to hang up on them to save your savings.
E mail address flooded with fishing attacks to get bank account information. I put fraud alerts on accounts and security freezes with all three agencies and still can't sleep at night while under attack with this fraud.
Help.

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Kj from Wisconsin
Appleton, US
Mar 02, 2011 9:49 pm EST

Before Christmas my daughter and I traveled to Texas. I booked a car rental with Budget. They gave this deal for a dollar, that I would receive a package with coupons for hotels, $40.00 gas, etc... I never received the package plus I CANCELLED my subscription with Travelers Advangage, way before the 30 days was up. When I called to cancel my subscription, the guy just argued with me the whole time. I thought it was settled, but Travelers Advantage just kept taking money out of my checking account. I see that there are many complaints against this company!

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4:57 pm EST
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Great Fun unauthorized charges

TGL*GREATFN is charging my debit card $11.99 evey month I dont know were I got this charge from but I just want it to stop! and I dont know how to go about it.

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Valerie
, US
Nov 15, 2008 8:43 am EST

Erroneous $11.99 credit charge on my Visa statement posted for Oct. 6, 2008. I was in Florida from Oct. 3 thru Oct. 11 and was not even connected to the internet. I don't know how they did it. My credit card company will make it right. I'll call them tomorrow.

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VMH
Ale, US
Feb 01, 2010 11:21 am EST

I just called [protected] and asked for a full refund for five months charges of $12.99. I was told that I had signed up through my purchase through Shoe.com. After I explained that I did not knowingly sign up, "Julia" stated that I will receive a full refund.

Good Luck.

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4:08 pm EST
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Great Fun didn't sign or ok anything

I was checking my credit statement out & notice that I had two charges for $11.99 from tlg*greatfn. I never heard of them and never sign up anything form that company. so i called my credit card company to explained what happen- they gave me the phone number to call them and get this straight out. So I got credit for two months at first. Then I went back for a yr. on my statements- I found out they have been charging me for over a yr- 11.99 a month. Now I have to write a letter to them to get the other 11 months credit-which come up to $131.89. Boy if that isn't a scam. I'm going to fight to the end to get that credit. I'm going to report them to the Better Buisness Bureau. They have to be stopped.

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2:57 pm EST
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Great Fun debit card activity

This morning 1/26/2010 i found a pending charge of 14.99 on my bank activity from my Debit Card. I did not authorize this, the bank told me to contact the merchant i called the number no-one would take my call. I have never been on this site Great Fun until i had to look into this problem. I have discovered its a scam and people all over not just United States are having a problem with these debit cards deduction. I have been told to close out my bank account and get a new one so i'm not a victim again to whatever information these people have accessed on me.

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11:26 am EST
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Great Fun charges?

TLG*PREMTRAVEL is Travel Advantage Group their # [protected]
This is a travel agency and collected it from travel websites such as hotel programs and shoppers advantage programs. They can get your info from on line sites you might use and buy from. Be advise, if you call the number listed here they can and will help you take care of any charges you may have recived. Its not a scam but an added advantage to programs already in use somewhere in your name so be careful what you agree too.
Trial memberships take effect from 14 to 30 days once agreed too them. Don't clicked on them unless you want to be charged for them as they will show up. When you surf and agree to programs be careful what you might agree too.

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hottie1886
, US
Aug 06, 2009 4:28 pm EDT

There an unauthorized charge on my account for $12.99 from this business. I've never heard about this company, which i don't understand why and what the are charging me for.

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grobbycore3
Twentynine Palms, US
Jun 30, 2009 3:08 am EDT

i keep getting charged anywhere from 10 to 15 dollars from this company. i called the 877 number and no answer. i never gave them the right to charge me anything, i dont even know who this is.

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pissed off!!!
Marietta, US
Sep 05, 2009 12:45 pm EDT

Me too I just spoke to Chase bank about 2 charges on my account!
What company is this & how are they able to do this?
What info have you found on them?

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8:58 pm EST
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Great Fun identity theft

I have received multiple illegal charges to my credit card in the amount of $14.99 each month being paid to "TLG Great Fun " for the past several months that have not been authorized. This has happened before and the only way that I could stop it was to cancel my credit card. Is that what I am going to be forced to do again. If this is the case then I am definitely becoming wary of credit cards. what

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Update by Ronnie Gregg
Jan 17, 2010 9:01 pm EST

I think that all who have had similar unauthorized charges need to come together so that we can file a Class Action Suit against this company. Not that we will get our money back but so that we can cost the company a lot of money. This is also fraud which comprises that of a Felony.

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11:46 am EST
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Great Fun freaudulant bank account withdrawls

I recently realized that at least seve unauthorized auto payments have been sent from my account to an unknown vendor. According to my online accoutn history, payments of 12.99 were made to Greatfun On 1/15, 12/11, 11/09, 9/11, 8/14, 6/12 and 5/15 (greatfunmay). Accoridng to posts on http://www.complaintsboard.com/, this is happening ot others. I can find no difinitive contact information about this organization and ask you to please research and rectify this freaud that may be being perpetrated agains other of your customers. I look forward to hearing from you. thank you in advance,
Kim DeMichele

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6:47 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Great Fun - unauthorized charge

I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. FYE charged me $11.99 a month for 3 months before I caught it and had it stopped. They won't give a refund. Do NOT shop at FYE, they are a rip-off. Let's get a class action suit going to get everyone's money back from this scam!!

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2:48 pm EST
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Great Fun unsolicited debit card charges

I really have no idea what "the category of my complaint" is since I neither solicited nor received any services. Last year, we ordered shoes from shoebuy.com. We never signed up for TLG Great Fun. However, they started charging our debit card $11.99 each month unbeknown to us. After 13 months and $155.87 total charges, we finally wised up and contacted our bank. This company is a scam. We have no idea what service they often if any. They are a subsidiary of the Affinion Group headquartered in Norwalk, CT. Call the corporate office at [protected] or [protected] if you have been ripped off by this company. Demand repayment. Stop the abuse!

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10:23 am EST
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Great Fun unauth billing

I AM BEING BILLED EVERY MONTH SINCE MAR 09 FOR $12.99FROM AN UNKNOW COMPANY TLG*GREATFN1500480 [protected] CT
I DID NOT AUTHORIZE THESE. 27TH OR 28TH OF EACH MONTH. I HAVE READ ABOUTH THIS FRAUD AND DIDNOT REALIZE THE CHARGES WERE MADE.

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12:01 pm EST
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Great Fun shoppers discount scam through smart bargains

on September 2, 2008 supposedly I signed up for this through Smart Bsrgains - I never used it and am being charged by them $14+ a month

I repeatedly ask my credit card company to help - to no avail, have writted to th eocmpany to tell them to cancel what I do not recognize as a membershop and to refund all of the money, to no avail and have just sent them another letter.

Money stolen by them ...over $200.

Please help

Rosemarie diLorenzo [protected]@gmail, com

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Donna Faucette
, US
Dec 17, 2018 11:49 am EST

I cancelled this membership today and I do not remember signing up for it. I can't believe how easy it was for them to get me to use this. I just don't remember joining. Whatever you do look at everything before you click. They got $32 from me and I am disabled and could not afford this.

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Benjamin Elliott
Essex Junction, US
Oct 25, 2010 10:25 pm EDT
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435178 TLG GREATFN77548132OCT [protected] * CT
This 14.99 and five past monthly charges were not authorized by me and have tapped into my bank account somehow. They told me to fax complaint to a number and I would get a response in 4-6 weeks. Very upset

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Veronica Ramirez
Austin, US
Oct 27, 2009 4:36 pm EDT

The charge of 12.99 was put on my company's Corperate credit card. I have never even heard of your company. This needs to be removed immediately!

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joojaihong
Fayetteville, US
Oct 26, 2009 7:29 pm EDT

I did not ask their membership. but they charged to my credit card account.

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Jackie Martinez
swartz creek, US
Jun 13, 2012 6:30 am EDT

i do not want this membership, do not know how I got, it did not ask for it,
please remove my name from all of your records.
thanks
Jackie

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10:31 am EST
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Great Fun fraudulent membership

Check your credit card statements! Esp if you've ordered flowers through 1-800Flowers.com. TLG is an affiliate of 1-800Flowers.com and when you order flowers if you choose to receive a rebate on your order you will inadvertently be signed up for a bogus membership w/TLG Live Well. The membership is worthless, provides no service whatsoever and no communication to it's members. It will however charge your credit monthly fees. I have been charged twice a month by them since January: 1 charge of $12.99 and one of $38.99 each month. I should have been more diligent, no doubt but that doesn't excuse this theft. I have contacted both TLG Live Well and 1-800Flowers.com and neither is willing to help so I've initiated disputes for the charges. If anyone knows of a current class action suit against either company please provide info. In the meantime, buy your flowers elsewhere!

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Indiana Toolman
Georgetown, US
Jun 19, 2011 5:32 pm EDT

We were hot when discovering these charges. Many times these fraudulent companies sign you up for a free membership that you have to opt out of. If you don't opt out, then you're charged a membership fee. The problem is, nobody tells you that this has happened.

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Indiana Toolman
Georgetown, US
Jun 19, 2011 5:28 pm EDT

My wife odered prints though Shutterfly and was charged $38.99 for a Live Well membership. We turned them into American Express for fraudulent charges on our card.

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elizabettys
Chicago, US
Dec 08, 2010 10:59 pm EST

Please contact Freed & Weiss right away!
Hope this helps!
Best,
Elizabeth

Class action information follows.

Trilegiant Scam: HELP STOP IT!

Trilegiant is behind more consumer abuse. Take action and contact Freed & Weiss - info @ freedweiss (dot) com (No Spaces), or call, toll free 866.779.9610

Here's more information:

Customers of websites like 1-800-Flowers.com, Travelocity, Shutterfly, and Orbitz are reporting mysterious monthly reoccurring charges to their credit cards.

Thanks to marketing tactics (i.e., those pop-up windows) used during check out, without proper consent consumers are accidentally joining club memberships and having to pay for them monthly!

Most people don't even realize they are being charged every month for a service they never ordered!

Is this happening to you? Have you made a purchase for travel, work, or fun using any of the following sites:

1-800-Flowers.com,
Hotwire.com,
Orbitz,
Classmates.com,
Barnes&Noble.com,
Ticketmaster.com,
Avon.com.
Budget,
Staples.com,
Travelocity,
Expedia/Hotel.com,
Columbiahouse,
Buy.com,
FTD,
Intelius,
Gamestop/
EB Games.com,
Airtransholdings.com,
Continental Airlines,
Shutterfly Inc.,
US Airways
Vistaprint USA
Redcats USA
Pizza Hut
Movie Tickets.com
GMAC Mortgage

Join this cause to learn more and stop the consumer abuse from Trilegiant.

AND PLEASE CONTACT FREED & WEISS IMMEDIATELY if you - or anyone you know - has reoccurring charges after purchasing from any of these companies.

Contact Freed & Weiss by emailing: info @ FreedWeiss (dot) com (No Spaces), or calling: [protected], or toll free [protected]

Help Spread the Word to Your Friends!

What should I look for? Mysterious charges involving the business practice of Trilegiant/Affinion and Verture include the following membership programs:

LiveWell,
Great Fun,
Shopping Essentials,
Privacy Guard,
Shoppers Advantage,
Travelers Advantage,
Buyers Advantage,
Privacy Guard (or Credit Alert),
HealthSaver,
Netmarket.com,
CompleteHome,
Great Options,
Everyday Values,
Auto Advantage,
Complete Savings,
HealthSaver,
Just For Me,
Everyday Privileges Gold,
IdentitySecure,
CardCops,
PC SafetyPlus,
and Hot-Line

Banks issuing the credit cards and processing unauthorized charges on your account include: Visa, MasterCard, Discover, American Express, Chase, Bank of America, US Bank.

CHARGES WILL APPEAR ON YOUR CREDIT CARD BILLS WITH CRYPTIC DESCRIPTIONS SUCH AS: TLG*LIVWEL15130916JUL [protected] CT."

What can I do?

Contact us immediately, if you or someone you know has been charged mysterious monthly recurring fees after making purchased as any of the online companies.

Read More: http://bit.ly/eLGQTh

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airbornemedic
Sun City, US
Jan 28, 2010 2:47 pm EST

i agree i had the same thing happened to me - if the payment already postedto your acc call your bacn kand file a claim they will refund you the money and go after the tlg company - its 20th century robbery

Sgt
101st airborne vet

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3:48 am EST

Great Fun unauthorized withdrawal from checking account

I canceled this months ago and checked my account and realized that they are taking money out of my checking account - unauthorized. How do I stop this. I am unemployed and need all money available to me...what do I do? Tell anyone who will listen this is a scam. I canceled as soon as I joined pretty much and now they are taking money out... Now I have to go through the hassle of fighting with the bank and trying to get in touch with these thieves... HOW ARE THEY DOING THIS AND WHY ARE THEY ALLOWED TO BE OPEN!

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MMoore918
Grand Bay, US
Oct 07, 2010 4:11 pm EDT
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I dont know if you have gotten your problem fixed yet or not, but I had the same problem and I went to my bank and told them what was going on. They have sent me a new debit card with a new number. They told me that any charges that comes through with my old debit card number would not be excepted. They have to have my new number. So you might want to try that if you are still having problems with TLG.

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11:44 am EST
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Great Fun unauthorized multiple charges

I have been getting charges on my debit card for many months now from tlg shopper and tlg greatfun. I have never heard of these companies before and when I saw that they were taking out $12.99 every month for each company I called to cancel. They are still charging me. HELP I am a mother of 3 girls, 1 being 3 months old. I can't afford to be giving them $25.98 every month for something I never authorized. That is a package of diapers and wipes. Any luck out there cancelling with these companies.

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PistolPackingMama
Sanford, US
Sep 03, 2009 1:20 pm EDT

I let my husband use my debit card to rent a Budget truck so we could get out of Indiana and I did not authorize TLG to sign me up for some dumb shoppers junk or whatever when it is HARD ENOUGH just trying to put groceries in the house. The company refused refund/credit saying I was ineligible even though I signed NOTHING! I was charged $15.99 three times! Even my bank W******a said b/c it was on the Visa logo card that they could not dispute it! Banks get bailouts while we get shafted by everybody!

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ardoin
Lafayette, US
Feb 21, 2011 1:00 am EST

did anyone find out how to stop this? we have been getting this on our credit card too.

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samack
Vici, US
Aug 30, 2010 5:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I, too, have been having withdrawals out of my checking account from both TLG shopper and Great Fun! These were without my permission and when I called to cancel they referred me to check out their site before doing so. I have never been on their site and do not plan to. I want my money back from all their charges. I am a stay at home mother and need this money for groceries instead of percentages off of entertainment! Is there any help out there for canceling with these companies and receiving my money back that they debited without my permission!

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Seriously Upset Customer
Sandusky, US
Jun 24, 2010 7:38 am EDT

I am dealing with this issue right now. I was transferred to TLG when booking a hotel room. I was told that I would receive a bunch of gift certificates for trying out the service. I never received an enrollment packet or anything from this company. This nightmare started in November and is still going on today June 24, 2010. I immediately cancelled the service in December; however, I noticed that I was charged for the service again the next month. There was no phone number and I could not reach TLG. My bank did contact this company regarding fradulent services. I was not charged for the service the following month; however, in February, I was charged twice for the service. Once again I filed a fradulent dispute. The bank contacted Tlg. Every month since then, I have been dealing with these charges. My bank has sent me four replacement checkcards and low and behold, this place is still able to access the new cards and charge me. I just looked at my statement today and saw another charge. How the hell are they able to do this; I'll never know. My advice, if someone transfers you to a third party HANG UP THE DAMN PHONE!

Signed,
a very upset customer

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