GoToGate
reviews and complaints

Dear Sir,

Good Day,

I booked flight ticket SAUDIA on 25th June by through GOTOGATE website. (Booking reference-FIKALL; Order number KPD6P7; Flight No-SV896; Departure date & time 16th Aug 4.45am; Luggage 46kg) for direct flight Riyadh to Bangalore.

I reached airport on 16th Aug early morning and same time i received message from SAUDIA flight was delayed from 4.45am to 6.45am and again message received flight delayed from 6.45am to 7.40am and i awaiting for boarding pass from last 5hrs. but in counter officer said meet SAUDIA customer care and i went to office to meet customer office, almost 30 to 40 peoples ticket got cancelled in same flight. so we all are discussed with officers, i need to travel on same day on urgent basis, because 17th Aug 12.00pm was my engagement & marraige. but they said flight got cancelled & they will arrange flight on 18th aug through from jeddah. Why we booked flight 50 days earlier in GOTOGATE. but its not good for customer at the time of EID festivel and important business meeting and personal activities (My marriage).

For urgent purpose, I try to book another direct flight Riyadh to Bangalore, nothing available at the time. finally i booked connecting flight from Riyadh to Kuwait to Mumbai with 30kg and Mumbai to Bangalore luggage was only 15kg (domestic) at the time of flight available.

I need Reimbursement for entire flight charges as per LAW.

RIYADH TO BANGALORE by SAUDIA Airlines (Original ticket) - SR. 993.12

Alternative Ticket cost (New ticket) with Extra luggage - INR 85, 513.00

Attached detail below for your reference.

1. SAUDIA flight delayed mail
2. GOTOGATE receipt with invoice details
3. New flight details
4. Boarding pass details
5. After vacation i contact SAUDIA office, they given flight details to contact GOTOGATE website.

I just landed after a very unpleasant travel using your services. I am referring to my flight with the following details:
Order number: KQN7SV, Booking reference: Flight: IQOQTD, operated by Pegasus Airlines.
As a part of my order I've especially ordered a meal and payed extra for it (If necessary, I have a copy of my order confirmation stating just that). I could have done it myself, but I relied on your services, and I did not receive any meal. I had to starve myself for 17 hours just because you failed to deliver.
Fearing just that, I went out of my way prior to the flight to confirm directly with the airline that I am listed under the special meals list. This started a whole correspondence between the airline and your representative, which leaded to no result. Needless to say I shouldn't have been the one to get stuck in between this useless headache, this is what I paid you for.
Please, the least that I ask is that you send me a full refund of the actual food I did not receive (I won't even bother trying to get a compensation for the aggravation you have caused me). Needless to say, I will not be using your services in the future.

I booked a flight from Manchester to Las Vegas last night through skyscanner, booking ref BXNOHJ. I paid on credit card and received my ticket from yourselves. I checked it on the Virgin website and the booking was all in order. This morning I receive an email to say the ticket has been cancelled due to a technical fault. The price was incorrect on the booking site. However that is not my problem I booked and paid in good faith so surely you have a moral obligation to honour this ticket? I have gone back onto Skyscanner this morning and you are still advertising flights at the same price so how can it have been a technical error? I am a university graduate and an extra £180 is a lot of money to me. Please could you in this instance honour my ticket.

Booking number RM8QKH
Order number KQJQD3

My confirmed flight from Bangalore to Singapore was abruptly cancelled after a month and I was not even informed about it. When I inquired, I was told it happened due to a technical reason (that I guess even they do not have a clue about). The money deducted from my credit card was 725.23 USD and only 598.63 was refunded.

Now where does it leave me... I need to book more expensive flights and How do I ensure the complete money is refunded (didn't even get an apology from the ticketing partner - gotogate)

GotoGate is a scam. They have no phone number and have virtual presence.

Thanks
-Ashid

Dear All,

I have bought air tickets through gotogate.com reservation number is MD7ZCY. On the way forward everything was fine but on the return flight the air company has charged me for 110 euro for luggage as they only saw overweight up to 32kg in their system. I have all the documentation for additional charges.

Can you please review what can be done so the company returns this additional fees which I already paid when booked the ticket.

Regards,

Ilya Vedernikov

Hi,

I went from the tripadvisor website to book a flight back to salzburg at 6:10pm

Instead, for some stupid reason, I clicked the back button a couple of times and it changed to a 10:40PM! I went through the booking process without noticing this error and now that I have looked at the confirmation of booking, it is incorrect.

your site was so glitchy and screwed up and I also need to confirm with the airlines that I actually have a booking (as I have heard you are a scam company)

If this is the case where I am not showing on the airlines records, I will be disputing the charge to my card with my bank so that the costs will be revoked.

I wish to cancel this flight (as i am entitled to this within the 24 hour period of booking) so that I can change this!

Ref / U3SEOB

When I booked my return ticket in February 2018  to Cyprus leaving from luton London on 29th September with blue air and returning 13th October with wiz air I requested 1 checked in bag 20kg .I was charged £49 for this.This seemed reasonable for 2 journeys for  1 suitcase.

However on attempting to checkin for our flight  I discovered whilst contacting blue air that I did not have a suitcase booked. On further investigation including contacting wiz air and go to gate I discovered much to my shock the following.

1. Wiz air  confirmed as did my account that the cost of my suitcase with them that I was able to access it was in fact £28.59 yet go to gate charged me £49.

2.I was overcharged £21 no real apology was given when i contacted go to gate with this error  indeed the response was appalling they did however also confirm that even though the cost of the suit case was £28.59 I was charged £49

3. I was told by go to gate to purchase another case from blue air for my outbound journey thus incurring more cost even though i had been overcharged by go to gate and that go to gate would investigate how this error and overcharging came about

As far as I am concerned I paid in good faith for a return checked in suitcase and have been significantly inconvenienced to discover I was overcharged for 1 journey and have had to pay an additional £27.78 to blue air to be able to take the case out.

The whole matter had been upsetting and taken a large amount of time to investigate and extra money to be able to travel on Saturday. 

I clearly want the money I was overcharged back (£21) plus the additional money to book a suitcase an extra £7 and compensation for the error made the time it took me to investigate including tel calls to deal with the matter( at least 4 hours)

I expect a speedy response and refund given none of this was my error and that I have been significantly overcharged only discovering it on investigating.It makes me wonder how many other people have been overcharged without their knowledge and understandably has reduced my confidence in the way go to gate operate 

Georgina Lambrianides
Photis Lambrianides

On line booking done on the 28/09/18 at 21.39hrs from Dubai the payment is acknowledge and received a message that the payment is deducted from the credit card .
Details of the booking :
Maria Rodrigues
Email : [protected]@medcarehospital .com
Flight details : 18/09/18 Air India 23.40 hrs DXB to Mumbai
05/01/19 Air India Express 13.10hrs Mumbai to Dubai
Received an email from Gogate processing the order, once payment has been confirmed a confirmation e.mail will be received .

its almost more than an hour no email received .
If no email is received within 24hrs will inform the bank to revert the payment

Dear Sir
Why should I refund my mail clear repayment of my mail, how much will a refund be received, because I have tried all the option of cancellation, I did not get any response, I also called the Athias Airways, the feet they spoke, my book, AFMQBA, The feet do not say that you do not book the tickets, you have only been contacted by your agent, no contact no one connected to the foot agent, please my grandmother I have multi-prong tension, I can get my pants refunded by
Please and let me clear, please
Thanks
Regards

I made a payment for two round trip flight tickets from Seattle WA to Chiang Mai Thailand for $1, 875.82
Nov. 18th to Dec. 4th 2018

The money was immediately taken out from my bank account and is now pending on delivery.

The website said there was an error and did not complete the payment order. so we never received the ticket confirmation but the money was still sent.

We want a refund and to cancel the flights entirely.

My contact information is:
[protected]@yahoo.com
[protected]

Dear sirs,

My name is Dinu Gutu and I bought through you a ticket for my son Artiom Gutu From Iasi Romania to Paris Beauvais for the flight from 24/08/2018. Booking reference nr is QAU6QJ. As I bought the ticket through Gotogate I decided to involve also you in solving my case as all telephone discussions with the Blue Air company failed and I did not understood why they refused check in of my son as well as they informed me they will not refund me anything. Please find attached last chance letter to solve this matter in an amiable way as well as my desirable amiable resolution of my complaint and the requested amount, including attachements with evedince. If more evidence will be needed I am ready to provide.

Claim letter

8 Dunkley str
Whitmore Reans
Wolverhampton
West Midlands
WV1 4AN, UK
Tel: +44 (0)[protected]
Email: dinu.[protected]@gmail.com

07/09/2018
To: Blue Air company, Legal Department, Customer Service Department
Copy to: Gotogate

Dear sirs,
By this letter I will try the last time to solve amiable my issue with your company.
My name is Dinu Gutu and I am the father of Artiom Gutu, born 07/10/2002, who is the passenger to whom your company refused check in at the desk in Iasi Airport (Romania). I bought him a ticket through agent GotoGate (attached please find confirmation, order number and booking reference, 4pages). My son was supposed to fly from Iasi airport to Paris (Beauvais) airport on Friday 24 of August 2018, departure at 14:00, arrival in France 16:15, flight nr: 0B6805 operated by your company - Blue Air.
Me as well as my son have double citizenship and are citizens of Republic of Moldova and Romania. A couple of years ago we decide to reside and now we are living in Wolverhampton, UK, where I am working and he is a student at Moreton School.
As my son is a student, the only time for holiday and visiting grand parents who live in Republic of Moldova are summer holidays, namely month of August. We decided that he will visit them for 3 weeks beginning of August and last 10 days of that month I will book also my holiday and we planned to spend our holiday in France, 2 days in Paris DisnayLand and 7 days in Basque country (near Biarritz) thus I booked through AirBnB an apartment in the region, namely in Hendaye (holiday village). Attached you can see my booking from AirBnB. That's why I booked for him a flight to Paris where I planned to meet him while I was driving by car from UK (on the way).
Unfortunately, due to the fact Blue Air refused without any legal reason his check in, my son did not flight and our holiday was destroyed.
After almost one week of many telephone discussions with client service of the company, I understood that the only explanation they can provide me is to call Iasi Airport border police to ask as the employee of Blue Air responsible to do check in ask somebody to consult and was advised to refuse check in. As my son presented to cash in desk a perfectly valid, biometric passport issued by Republic of Moldova authorities (find attached copy of it), and being at the age of 15 he do not to be accompanied by an adult, I do not understand the reason he was refused check in as well as explanation of Blue Air that this is not their decision as well can not be accepted as border police is after check in desk and security control, but he did not reach them, as he was refused the check in. So logically I can not pretend something and have questions to Romanian border police as he even did not meet them technically and no official refusal from them he has.
As it is highly likely the employee of Blue Air made a mistake and un legally refused check in of my son, I have the reasons to think they oversold tickets for this flight and they were look for any kind of reason to refuse his check in, thus refusing the boarding.
As this actions of Blue Air produced for me and my son huge financial consequences as well as destroyed our holiday for this year, I would like a reparation of these and specifically:
Full refund of the ticket Iasi - Paris in the amount of 131 GBP
Full refund of the travel expenses Iasi - Chisinau - 25 GBP (due to check in refusal, he need to travel back to Republic of Moldova)
Refund of the difference between new ticket and the old Blue Air ticket - 90 GBP (as he was refused check in I had to buy him a new ticket and the best/cheapest option at that moment was Chisinau - Barselona at the price of 220 GBP)
Full refund of hotels in Marne la Valle (near DisnayLand) and Tours (on the way to Hendaye) - 82 GBP
Full refund of the travel cost from Hendaye to Barcelona return - 151 GBP (I had to drive from Hendaye to Barcelona to pick him up. This is about 1100 km return. There are tolls. Spend also more than 14 hours to drive in including night time)
Full refund of the booked accommodation in Hendaye - 418 GBP (as holiday was destroyed and he did not use it)
Total claim for refund - 897 GBP
I kindly ask you the last time to solve this issue in an amiable way, giving you 2 weeks to arrange payment of the clamed refund in the amount of 897 GBP into my personal account:
Account name/holder: Dinu Gutu
IBAN: GB39LOYD30998384509568
SWIFT: LOYDGB21114
Bank: Lloyds Bank
For local transfers (UK only) please use:
Account nr: [protected]
Sort code: 30-99-83

In the case you will not transfer this amount in 2 weeks time, I will be pushed to address this issue to a competent Court and you will enquiry more costs related to solicitor and lawyer expenses as well as to moral damages due to time consumption and broken holiday (only chance for it in 2018).

Kind regards
Dinu Gutu

On the 7th of September, I called at 16:40 to change my return flight, reference KQAG5G. The advisor I spoke to placed me on hold for over an hour before transferring me to a supervisor. I presume this was to try and make me drop the call and call back again. The supervisor I then spoke to placed me on hold and hung up. After 2 hours on the phone. I then called back and the agent I spoke to also refused to transfer me. Finally I was put into contact with Edison Thomas. Though unable to make the change, which I had been told I could do yesterday. He at least seemed to be competent, unlike the 3 previous agents I spoke to. A ridiculous service and terribly handled

Respected Sir/Mam,
Greetings of the Day!
Booking No.: UL4LJJ (Mumbai-Rome)
Booking No.: WZWVTD (Rome-Mumbai)

Hereby requesting you to change my name in the ticket bookings from Mumbai-Rome and vice versa.

Actually I have booked my ticket in my maiden name: Steffi Thomas. I changed my name in the passport to my married name as Steffi Jerry Mammen as I was having issues with my visa processing.

Kindly consider my request, would be grateful if you could consider my request.

Thanking you,
Dr.Steffi Jerry Mammen

Due to a confusing layout of the calendar on the site I accidentally booked a flight for Monday of this week to Tuesday of next month.

Within minutes of completing my booking, I realised my mistake and attempted to call them to rectify the error. However, their phone number for Australia does not work at all. It just says, "Welcome to WNS, please dial the extension number you require." I then attempted to fix it through Virgin Australia who was, fortunately, able to contact them through their American service center number. However, when I tried to fix my flights to Monday and Tuesday they told me they had no other flights available on that Tuesday after 12pm for Virgin.

With a quick search on the Virgin site I was able to find that the statement was clearly incorrect and there were plenty of later flights available. I ended up just cancelling my ticket and getting charged $75 for nothing.

Never using gotogate again.

Booking number FRWASC
Order number KQJSKZ
this booking is CANCELLED BY GOTOGATE, Booking number FRWASC
Order number KQJSKZ
Describe your query as precisely as possible
this booking is CANCELLED BY GOTOGATE, without asking, informing us.
?if it was a BANK TRASACTION issue, BEFORE releasing the PNR, WE should have received an ALTERNATE PAYMENT OPTION - LINK with a time limit, how can 4 INTERNATIONAL - NON REFUNDABLE tickets with confirmed PNR, all details uploaded on airlines site, and amount deducted from our bank account be VOID by gotogate ?
and the amount credited /refunded back to our account after 3 working days !

I was trying to book tickets to Sydney on 2nd Sept, 2018 at around 12:00 PM for 28th Sept 6 AM through gotogate.

After the tickets are booked, i got the booking for 28th Sept 9 PM.

I, clearly remember I have selected 6 AM flight. They just noticed once about the price rise but no info regarding the change of timings.

When I am trying to contact them, they are not reachable.

Have anyone faced this issue?

I booked a flight ticket for 11 August, to China, through gotogate, which is a travel agancy in Sweden.

I cancelled booking 9 days prior to the departure (3 August) through email. There is no other method. There call centre just never gets picked up, no matter what.

I never received any reply from them. As soon as 11 August passed, they just kept on saying they cannot refund a booking after the departure date or they would say I should contact the airline directly.

I have everything on email, so I can send it to you if you'd like. There is also no phone contact. I also tried communicating through facebook. Someone did respond saying that they would like to call me. I gave them my nr. In any case. I said I prefer email to have things on record. Who ever replied on Facebook said they tried to call me, although I had my phone with me the whole time and had no missed calls on my phone.

Booking reference lamlx3
I purchased the "flexible ticket" for 67 pounds...
(it give you flexibility to change dates of flight only pay fair difference)

I wanted to change my return date from nov 17th to the 16th...

I called the agent told me the difference on the 2 tickets will be 640 pounds,
It was too much, so when I got home I went to westjet website (the airline I am flying with) I found the regular price for that day one way is 206 pounds,
I called again and another agent she told me the difference is 564 pounds,
So her difference is totally different from the first agent with 15 minutes difference on my calls...
But wait that is not the issue, I am paying basically a fair difference of 282 pounds/ticket while the price actually is 206 pounds!
I tried to get explanation on how the difference is way higher than the full price?
I wasnt given any reasonable explanation...
I asked for a refund of the 67 pounds for the flexi tickests or to be given a lesser difference than what is the regular price...
No help, I asked for a supervisor, no one in the floor!, the first available supervisor will come after 8 hours, I asked to be on hold, the agent put me on hold but she was coming back every 5 minutes to convince me to call back in 8 hours...

What a scam!

Order Number: KPHQEY
Booking Ref: O6QJ6R

I am outraged that gotogate thinks they have the right to charge me a fee of £15 per person to refund me for a flight that was cancelled by the airline whilst we were all sitting on board the flight waiting for it to take off.
The cancellation was on the airlines side not mine - why do gotogate think that I am the one that should pay the refund admin fee?
All I am asking for is my money back for a flight that never happened and caused me huge amount of time, grief, expense and missed holiday!
If there is an admin fee to be paid the airline should pay not the customer who has been inconvenienced! The only reason why I the customer am being charged is because they already hold my money and therefore it is easy for them to help themselves to as much of it as they would like - and I can do NOTHING about it!

I do not expect to be charged an admin fee for a refund on a flight that was cancelled on the day by the airline.
Just refund me the money that is due back to me please!

Now been waiting for 1 hour and 12 minutes and giving up. My payment hasn't been processed by Gotogate yet and danger of loosing my ticket. Used Gotogate many times in the past. Always nervous about getting booking completed. This is now the very last time I use them and will gladly pay some £10 extra for a competent trusted website. My advise, stay away, the small savings is simply not worth the headache.