SUBMIT A COMPLAINT

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Hello,
My name is Valentina Bozzetto. I went in on Monday May 2, 2017 to your Hwy 7 and Weston location found in Woodbridge, ON Canada. I was there looking to sign up for a membership. Santiago Oseguera was there to help me and show me around. I didn't sign up that day because I was still signed up with Anytime Fitness until May 10, 2017. I called him that same day to talk about signing up as a family member because my aunt holds a membership with your company. He said he would check it out when we saw each other again. I came into the same location on Tuesday May 3, 2017 to talk to Santiago about the membership but he unfortunately was not working that day. Therefore, I asked a girl at the desk to look up my aunts membership to see if it was valid for the promotion (18.99 biweekly). She looked up Cristina Lamanna in her system and told me that her membership was okay for the promotion. Unfortunately, I don't know her name but she was working the afternoon/evening on May 2, 2017 and May 3, 2017. She was a Caucasian girl with straight Blonde/brown hair. Right after speaking with her I went to my previous gym to cancel my membership to, which I have proof of. Today, May 6, 2017, I went into the same location to sign up for the membership with Santiago. He went to look up my aunts membership to make sure everything was okay and he told us her membership in not valid. He also checked my uncle's membership (Tony Lamanna) and said it was not valid either. When I told Santiago about what the girl had told me and that I already canceled my membership he just shrugged and said he didn't know what girl I was talking about. I'm sure you have video surveillance in your locations to determine whether I am telling the truth or not. Santiago was no help after words, he was just trying to push your 31.99 biweekly membership on me, saying I would get a deal for 28.99 because I am a student. I am a student and 60$ is not a viable option for me. The other 24.99 membership is similar to this membership because of your 179.99 startup fee you guys tack on. I am very frustrated because now I am stuck with no gym, and if I try to go back to my previous gym I will acquire a start up fee AND an increase in the monthly membership I will be paying. I came to your company because I wanted an easier gym membership. I like the classes you guys have and the freedom you have with your memberships. However, the way I was treated at this Hwy 7 and Weston location was very inappropriate. I wanted to let you guys know so that no other person has to go through this trouble, and if there is something you as a company can do for me. You can contact me anytime at [protected] or at [protected]@hotmail.com
Thank you.

Va
May 06, 2017

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