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GoldCar Rental
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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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5:39 pm EDT
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GoldCar Rental an extra cover charged. contract [protected].

Hi,

There is an extra cover prize charged from my master card even though it was not asked when renting the car. I already had a full cover from Rentalcar, so I wouldn't have taken another coverage for the car. The contract is only in Spanish.

Additionally, I don't find it appropriate to charge 294e when renting a car of 45e that was already payed in advance. The fuel tank is almost full - I expect to get money back from the gazoline and the extra cover.

Best regards,

Tuomas Valovirta

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6:37 am EDT

GoldCar Rental car rental : goldcar: avoid this company.

This company are complete fraudsters.
They had our reservation paid from February in full.
They refused to release the car as we wanted to collect it more than 5 hours after the collection time even though we had rented the car for a week!
Then they tried to rent us the same car for 2.5x times the price paid.

We had to rent from another company in the airport at rack rates.
So far, neither Goldcar nor the broker (Cartrawler) want to return our fully paid rental fee for the car they did not give us.

TERRIBLE CUSTOMER SERVICE!
AVOID! AVOID! AVOID!

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6:50 am EDT
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GoldCar Rental fuel refund

I was forced to hire a car for 12 hours as I had made an error with my booking by selecting 12pm instead of 12am. I paid over 80 euros to hire the care to take us to Our accommodation and return to the airport the following day to pick up the car I had originally booked. I also paid for a full tank of fuel and I was assured by both colleagues on the desk that i would be refunded for unused fuel and the refund would be processed within 24hrs. This was unexpected and cut in to Our holiday spends.
Goldcar issued a refund initially and then removed that plus a little more the following day from my account.
I have made countless phone calls to my expense and reported a problem on the website countless times. I have received 2 emails stating that I have incurred a 50 euro penalty for not returning the tank full! This was not the fuel option we selected so somebody has either made an error or is lying. There is no way to reply to the emails i am being presented with brick walls. Not only is my money being stolen by goldcar they are not even mentioning the rest of the money that they should be talking about - 50 euro penalty would leave me with 30 still owed from my 101 euro payment minus the 12 euro fuel used.
I have a copy of an email sent to me by goldcar detailing the breakdown of my fuel refund and advice that the money would clear in 2 days.
What is this company? I have never ever encountered anything as appalling as this in my life.

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6:24 am EDT
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GoldCar Rental car hire incorrect charges.

Contract [protected].
Car hire Almeria Airport 22/05/2018 to 07/06/2018.
Paid €76.37 for full tank of fuel under FlexFuel contract.
I returned the car with fuel gauge showing 3/8 full and fuel for 270km.
Odometer at start 38208
Odometer at end 39113.

I should have received a refund for the fuel in the tank. Instead my credit card has been charged an additional €47.52, with no explanation.

I want a refund of this amount, plus the cont of the fuel in the tank. In addition I am asking for an extra payment to cover my credit card interest plus my time and inconvenience.

Regards,
Bruce Moore.

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3:38 pm EDT
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GoldCar Rental car rental insurance

Horror car rental experience! Let me explain: Thursday, 7.06, Malaga airport. I went with my husband and my baby to take the car booked online almost 2 months ago. The Goldcar lady quickly tells us the final price and we pay by credit card. After I check the receipt, I realize that noboby mentioned anything about a full coverage insurance. Still, it's there, on the receipt. I didn't want it, as I already had one from the broker I made the booking with and, the most important, the lady DID NOT MENTION IT. She didn't ask me if I want it or I am willing to pay the 1100€ deposit (for which I already had the credit card prepared).
So I go back and tell her. She tries selling it to me now and explain the advantages (after it was already paid) and she tells me 2 times that I have to pay 1400 € (!) if I don't keep the insurance. I correct her: it's 1100€. And I request a refund of the insurance cost, as I want to pay the deposit. She processes it and asks me to pay the deposit. But my CC says "insuficient funds". Because the refund was not processed instantly and it seems there aren't 1100€ left on the card anymore, besides what was already paid.
So I have 2 choices: either wait for a few hours in the airport, with an already tired, hungry and crying 8 months old baby, until the refund is processed, or buy again that full coverage insurance (170€) again, even though I already have one, in order to get the car.
This is how Goldcar stole from me 170€. And the lady couldn't say more than "I told you about the insurance". No, she did NOT! And I want my money back. This is unacceptable!

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12:11 pm EDT

GoldCar Rental cargo de 950 euros por un golpe que ya tenía el vehículo

Mi número de reserva es [protected] en aeropuerto de Malta. Alquilamos un vehículo durante el periodo de 01/06/18 hasta el 07/06/18. Al recoger el vehículo este tenía multitud de golpes y rayones, era de noche y la revisión no se podía realizar muy bien. Durante los días que tuvimos el vehículo no tuvimos ningún problema ni accidente. Al entregar el vehículo el personal del aeropuerto se sacó de la manga un golpe en la parte baja del vehículo próxima a la rueda trasera. Entre unas cosas y otras amenazaban que no devolvían la fianza si no firmaba el parte, eso mas las prisas el problema del idioma, el personal mediante engaño comentan que van a realizar un cargo pero que lo devolverían, cual es la sorpresa que lo que me decían que era una devolución de parte de la fianza de 1100 euros, se trataba de un cargo de 947 Euros, por un roce que hasta oxido tenía de lo viejo que era.

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10:05 am EDT

GoldCar Rental full payment not received.

Contact Number - [protected].

Vehicle Registration - 2058KBK. Fiat Panda.

Date rented - 28th May - 8th June 2018.

Airport - Manises, Valencia, Spain.

Agent booked through - Cartroller Promotions.

We collect and returned the car with no problems. The car was returned full with petrol.

However, a charge of $1, 450.89 was charged to my credit card. They told me this would be returned if everything was ok. When we returned the car everything was ok. However, we only received @1.364.81 back on our credit card.

This is a difference of $86.08. I can understand there might be a slight difference but definitely not this much. I have used many other car hire companies and never had this problem.

Was this a petrol amount that was not credited?

Please can you find out an explanation for this?

Geoffrey Luker
[protected]@Lukerpropertiesgroup.com
US phone number [protected].

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4:19 am EDT
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GoldCar Rental extra charges on return

Over 16 years of overseas car hire, this is the first company not to bother checking car on return. They were just uninterested and pointed to a key box. 48 hours on return to England, low and behold I have a charge of €200 for an apparent damaged bumper. What makes it worse is instead of £190 fee exiting my bank account on approx the current exchange rate, they somehow make €200 euros equal to £280. I emailed Goldcar a week ago asking for a photo of the damage to see if it matches the photos that I took on returning the car which shows no damage. Unsurprisingly, no response from Goldcar. Oh, the paperwork when the car was collected highlighted damage to the bumper!

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Andres Trujillo
, GB
Jun 11, 2018 5:18 am EDT

I have got the same issue but they have charged me 250 euros.

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2:45 pm EDT

GoldCar Rental car rental

When we arrived to drop the car off, there was a man directing the cars into the car park, he directed me in to the car park because we were in a traffic jam and told me to go into the office, I parked and did as he asked. I took the baby chair in to the office as well, but the ladies in the office said I had to take the car somewhere else. All our luggage, baby and other child were already waiting to get into the airport. So left it with them. I paid top rate to use your service, never had a problem with gold car before, am not very happy at all.

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4:16 am EDT
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GoldCar Rental car rental

I just rented a car at Goldcar-porto-airport-office. They charged me more than 180 euro for a little scratch on the door, that was so little that we haven't seen it when I took the car. I just drove to the place where I had to go and the car was parked in a garage where it was the only car. So nothing happened, the scratch was too little to be seen, simply. I want the money back. When you give back the car, there is no time to complain because the flight does not wait. It is difficult to find a way to get customers service. Please answer

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7:28 am EDT
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GoldCar Rental car hire

I hired a goldcar from nice airport, the car was returned in damaged and with full fuel, there terms and conditions state that the fuel deposit and the £1300 deposit will be returned within max 8 days,
They have not returned my money ! After 14 days do far ! Their customer service will not discuss over phone, you have to log ‘ An Incident ‘ on their web site !
AVOID AVOID AVOID ! This company are crooks !

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8:34 am EDT

GoldCar Rental [censored] that work at the airport in madeira

I'm sick of those people you call staff at the desk in airport Madeira island. Mónica is one rude [censored] and I receive complaint after complaint about your service.
I will be starting a campaign with my blog www.madeiraislandnews.com to get gold car removed from Madeira island, I have already started collecting complaints and will do so all summer.

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8:15 am EDT
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GoldCar Rental charged for damage which was on car when we picked it up

We collected a car from San Javier airport and noted the damage which was already on the car. On returning the car this damage was pointed out to us and we were told we were liable for it! We disputed this but got nowhere. There was a previous repair to the car for which we have been charged 200 euros, slight marks on back passenger door charged 200 euros again and brush marks which will polish out charged 150 euros. GoldCar have charged us in total just of £495.00! We are therefore disputing the damage and also the amount we are being charged even if we were responsible for this damage. This claim by GoldCar is fraud on their part and we are challenging their claim.

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10:07 am EDT

GoldCar Rental no contact from customer services and owed money

I had a booking from the Alicante Office on the 25th April
We checked the car but did not see how bad the tyres were until after arriving at our destination, the next time we went to use the car, they were bold to the wire on the front and highly dangerous to drive on.
We also had a slight cigarette smell, and found a cigarette butt in the boot.
We contacted the contact center on the 1st of May and were told that as we didn't have super relax cover that we would have to pay for recovery and also get our way back to the airport to get another car. We later realised on return that Breakdown is included in the standard cover so why were we told this.
We spoke to a manager and I was asked to email photo's of the tyres to [protected]@goldcar.com, the manager called back and confirmed that we could get the tyres replaced and would be reimbursed if we returned the invoice in the name of goldcar. So this is what we did. The Alicante office were very apologetic and surprised at the issue. We could not raise the issue on the online system as it did not recognize any of our details despite being logged in with the same details at the time. So the office raised a case for me and emailed me the reference the next day.
I had no response so contacted the customer service number, they advised again to raise it it in writing on the website, I explained the issue there and they told me (Incorrectly) to write to [protected]@goldcar.com, as I didn't get a response, I contacted the number again and was given [protected]@goldcar.com, so wrote a lengthy email to them.
No response, so called again, not helpful, told me to email, so I chased again via [protected]@... No response, called again, this time more helpful, could see the photo's that id sent an the communications and notes, put on hold while spoke to team and was told that I would get a response later that day. Well, I did get a response, saying there was no record of any of my complaint and basically dismissing my claim and complaint. I responded, still now a week later, no response. I call up, no help, told to email the CS team again.
No way of escalating my issue.
I am owed money, and had part of my holiday ruined because I could not use the car.

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11:55 am EDT
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GoldCar Rental car rental

I rented in Catania (Sicily) a vehicle for a week, on the check-in nothing was announced on the vehicle and no one was present to do it with us at 10am, everything seemed in order, at back, bringing this car (a Peugeot 308) leaning down, a check out employee finds us a scratch of 40 to 50 cm on the front bumper to the right, strictly invisible if we do not bend hard to see it ... and of course the deposit left of 1364 € visa card platinum is likely to be used to redo a painting (or simple polishing). I add that I have not scratched or touched and I suspect this agency Goldcar to try to scam us simply ... in total it would have to inspect very finely this car (lying on the ground!) Before take it and report this scratch.
I enclose the photos taken this morning at the agency of Catania, a catch at man height (nothing visible IMG_4596) and the other at one foot, IMG_4597, where appears the damage
I also enclose a copy of the rental contract with Goldcar Catane following the payment by Visa card of the Lyon Catane AR flight and the car rental contract taken at the same time.
Of course we expressed our extreme dissatisfaction with the interested ... the agency Goldcar in Catania, this morning May the 21st. We were told that we had to take the special insurance (to pay of course) or to be able to do a very accurate ckeck in... implying really uneasy look...

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4:04 am EDT
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GoldCar Rental car rental charges

I rented a vehicle from GoldCar Rental with my booking via Expedia for my holiday.
I collected the vehicle from Majorca Airport on 12/05/2018 and when collecting was told I must pay 111.00Euros for fuel deposit which I was advised would be refunded to me when the vehicle is returned with a fuel tank of petrol, and also 209.47Euros for insurance, which I assumed was to cover anything accidents that may happen whilst driving the vehicle. Later when I arrived at my hotel and was checking over my booking details with Expedia I noticed that it stated insurance including damage waiver was included in my booking, and decided I would mention this when returning the vehicle at the end of my holiday as I was sure it would of just been a returnable amount.
At the end of my holiday, on my way to the airport, I filled the vehicle up with petrol and I went to the desk to return my keys and advised the gentleman about the insurance and he stated that I would need to take this up with someone else at the other desk. I went into the airport, but was unable to see 'the other desk' to take this matter up, so decided I would email upon my return but am unable to locate an email address on the website for GoldCar Rental.
I have now returned from my holiday and received an email, from '[protected]@goldcar.com', stating that I would receive a refund of 110.00Euros, minus 7.00Euros Fuel Tank and 50.00Euros Penalty for Full Tank Breach?
I have attached photographic evidence that the vehicle tank was full upon leaving the vehicle at the airport car park as requested and also photographic evidence that the insurance was included in the initial car hire.
I would be grateful of the full refund of 320.47Euros instead of the 53.44Euros stated in your email.
Could you please respond to this complaint by 27/05/2018.

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11:51 am EDT

GoldCar Rental car rental

We issued a formal complaint to Goldcar Rental through email.

On Thursday 10th of May my husband and I rented a car from Goldcar at the international airport in Malta. The staff were friendly and presented a well-run service at the desk in the store. After everything had been arranged, we went to collect the car in the car-park. The car we got was a Peugeot 107/ 1.0/ chassis VF3PNCFB4CR026370. It was clearly in very poor condition, on both the outside and interior of the car - please refer to the evidence of this in the attached photos. There was a dent on the left side of the car which was obviously the result of a collision. On the way out of the airport, he could feel something was unusual about the car and it was making a strange noise, but we assumed that it was something minor relating to the fact that car was generally damaged and had been crashed before, so he continued driving to Hostel Jones where we were staying. He drove for 20 minutes and parked the car until around 9am the next morning. At that time we made our way to the boat departures to Comino. This was a journey of around 40 minutes and we parked the car again until around 1:15pm. After that we had a quick stop at the Popeye Village and followed our way again to Mdina. At this time, the car stopped responding, lost power and a weird smoke started coming under the hood of the car. He switched the car off and when He switched it on again, to our surprise the gear wasn't responding at all. We contacted the emergency number and the staff arrived less than fifteen minutes later. They checked the car and informed us that the problem was the clutch and that the whole part was broken. They demanded we sign a document agreeing to pay €923, 94 for the problem. He refused to pay this amount as We knew we were not responsible for the damaged clutch. The two representatives of your company then told us that if we did not sign the document then they would drive away and leave us where we were. Both my husband and I felt threatened by this remark. Since our only other option was to be abandoned by your company in an unfamiliar place with no car, He reluctantly signed the document, feeling under duress to do so. The amount charged seemed excessive for a broken clutch. Since this incident, we have investigated the market rates for the replacement of this part (including labour) in Peugeot cars, both online and in several Peugeot dealerships. However, to reiterate, if He had not signed the contract authorising the payment, we would have been stranded with no assistance.

At the time of the incident, we attempted to discuss the fact that a clutch does not break in less than 24 hours and the car was already damaged when we took it. However, your staff representatives were not open to listening or discussing the fact that we were accused of breaking something that takes time and low or no maintenance to break.

The towing and the replacement car arrived after 2 hours without a full tank, as shown in the photos below, even though we had to return it with a full tank. We completely reject the amount charged for several reasons, most importantly because we didn't damage the car or any part of it. We would like the company to resolve this complaint immediately.

Furthermore, we request that you forward to us evidence of the maintenance history of the car - the vehicle had more than 69.000km driven and also was in very bad condition as we said before and as demonstrated in the photos.

On the basis of all of the information outlined above, in addition to the indisputable photographic evidence supplied with this e-mail, we request an immediate refund of the amount we were unduly forced to pay on the credit card. We expect a satisfactory response within five days of sending this e-mail to you. If we do not receive a response from you on or before Friday 25th May, we will take further actions to get this issue sorted.

EVIDENCES - Provided by email:
Car conditions both interior and outside: 19 photos
Contract, Damage invoice and Receipt refuelling: 03 photos
Whatsapp Conversation with staff member: 05 photos
Routes:04 photos

Kind regards,

Patricia Dias

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5:25 am EDT

GoldCar Rental car hire additional charges

Contract [protected] 18-27/04/18
I have attempted to email full details as advised by Customer Services csgoldcar.com but not acknowledged as valid site?
On collection of car charged E286.39/£259.20 which was advised would be refunded on return of the vehicle in same condition + full tank of fuel, which it was. Only received E63. I was fully insured via Ryanair as purchased Damage Refund Insurance. Paperwork states on collection of vehicle to decline additional insurance as have Axa policy. The subject did not arise but I did confirm I would receive a FULL refund. Please refund E223.39 due to me as soon as possible.

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9:50 am EDT

GoldCar Rental car hire

Hello,

Carhire at Catania aerport with Goldcar, on arrival I was refused a car, and no refund of the cost of carhire, booking ref:[protected]

Because I did not have a credit card, I told the desk manager that I had the deposit covered on my debit card. The desk manager said it was company policy to only accept credit cards as a deposit. But I hadpaid for the car on the internet with my debit card!

I was told I could not have a car or a refund on the rental, I had to go to another carhire in Catania and hire another car on my DEBIT CARD with the Deposit of only 500 euro instead of 1, 200 deposit for the same group a car.

I am in the process of trying to claim my carhire fee back from Goldcar, no reply yet!

It seems to me that this company is running a business that that has no ethical standards or a duty of care to its customers, in fact it just steals customers money at will, even though it has recieved sanctions and fines against it. IT continues to act in a criminal manner, and this needs to be exposed through the mainstream media and TV. I am sick of being ripped off by rouge companies that are allowed to steal openingly peoples money.

"After many complaints received by the ECC-Net (where ECC Sweden is included) regarding the car rental companies Goldcar and Firefly, the Italian Competition Authority (AGCM) acted. Goldcar and Firefly get a fine of 2 and 1.6 million euros because of their unfair practices.

Booking a rental car online could be easy and cheap. But often consumers are urged to pay additional fees when they pick up their car at the rental desk. It is therefore good to read the information on the rental car company website when you rent through an intermediary or a tour operator.
Insufficient price information on additional insurance

Goldcar is punished now for aggressively advertising their additional products. The Italian Competition Authority (AGCM) declared: Goldcar does not inform consumers clearly and sufficiently about coverage and prices of the additional insurances. The AGCM did also not accept terms and conditions regarding refuelling. The Competition Authority criticized the company for taking advantage of consumers being in a weak position.in total, a fine of two million Euros was imposed on Goldcar Italy and Goldcar Spain"

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2:54 am EDT

GoldCar Rental car rental

After returning our car we have been charged for damage that was already present when we collected the car we stated at the time we were unhappy but was assured that all damage had been noted and we examined the car with a memeber if staff to make sure of this however on return to the uk I telephoned customer service to find out why our deposit hadn't been refunded only to be told it have been with held to pay for damages

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Matthew Dalgleish
, US
Apr 29, 2018 9:54 am EDT

Criminal actions by company keep on happening they need to be closed down and Directors imprisoned. This needs to be taken to the EU the Mainstream media & TV
to expose the criminal acts of this company.

GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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Phone numbers

+34 965 943 186 +390 645 209 634 More phone numbers

Website

www.goldcar.es

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