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2.3 551 Reviews

GoldCar Rental Complaints Summary

179 Resolved
372 Unresolved
Our verdict: Engaging with GoldCar Rental, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:33 am EDT
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GoldCar Rental Unauthorized debit of my Account

Dear Sir/Madam,
In January I hired a car from GoldCar Company in Bologna. For just 5 days I was charged almost 300 Euros, although I was given 50 Euros back for the fuel. The advert on the internet said that a car costs only about 20 Euors a day. I complained and was refunded just 28.75 Euros. Now, on 13th April, after almost two and a half months, I was debited from my Visa Account another 120 Euros, I don't know why! I consider this as an illegal action, and I am considering to take legal actions for I presume that your company has no legal rights to debit my Visa Account without my permission. Please, I want an explanation before I take the matters to justice.

Yours Sincerely,
Mario Said

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4:59 am EDT
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GoldCar Rental poor service & vehicle

Copy of my complaint to GoldCar, Malaga to which I have had no response:

RE: [protected]
August 12th to August 26th

I recently hired a car from you at Malaga airport on the above reservation. The service we received was so poor I felt compelled to contact you.

With a young family we queued for well over 3 hours which is totally unacceptable. During our wait, we learned from other car hire companies that your queue on previous days was just as long which leads me to believe you were aware of this and had done absolutely nothing to rectify the problem, whether that be to increase your staff or to warn your 'customers' prior to arrival!

On finally reaching the counter we were not given our keys, but rather another piece of paper and directions to another office in your car park. There was yet another queue here! It wasn't until we asked several people that it became clear this was the returns queue! We became very frustrated and bypassed the queue and finally collected our keys.

On reaching the car we noticed the tank was almost empty. Having already paid for a full talk at the counter, which I should add is almost double the cost of filling this vehicle, we then went back to the office in your underground car park to complain. Your representative came over to the car to check and confirmed it was almost empty. We then had to go back to the counter to receive a part-refund which again did not compensate nearly enough for the fuel we had already paid for! My wife, close to tears by now expressed her frustrations to one of your staff and was told to "Get out" of the office!

On driving away we then obviously had to stop and refuel and I noticed that, whilst driving on the motorway, the car's steering wheel was shaking noticeably and there was a constant smell of exhaust fumes, leaving me to believe the car was badly maintained.

In total we will have waited well over 4 hours to hire one of your vehicles, having paid significantly more that it was worth, only to receive a very badly maintained vehicle from unprofessional and rude Goldcar staff. I am very disappointed with your service and am researching the appropriate Spanish trading standards.

Sincerely,
Adrian Firth
[protected]@gmail.com

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2:18 am EDT
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GoldCar Rental insurance scam

Took a long time to obtain car due to the staff explaining a protracted pre-written dialogue about the dire consequences of having the slightest problem with the car, such as a "puncture" - 110 euros! This is just to scare you into taking extra insurance. they are not interested that you already have DWI in place. They then took a credit card number for a deposit of 900 euros on the vehicle saying that if the car was in an accident then a further 900 euros would have to be forthcoming for a replacement car. This, and all the other problems they tell you can all be magicked away by a payment of 110 euros, this figure seems to pop up everywhere! They also charge that figure of 110 euros for fuel, and you should return it empty! This amounted to almost two tankfuls for the vehicle we hired a shrug of the shoulders was all I received for my protest.
Have never experienced this in Portugal in the 30 years we have visited and hired cars there. Do not, under any circumstances use Goldcar, they look cheaper but are a bunch of shysters.

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8:47 am EST
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GoldCar Rental avoid this company

My experience of this company is similar to many others. As soon as they have your credit or debit card details, they will find any way possible to debit additional charges, wherever and whenever possible.

The car they gave me at Girona Aiport was actually a nice, clean Seat Ibiza. No complaints at all with the car and I already knew about the "full tank of fuel" and similar scams. All of these seem to be common practice - methods of getting as much money as possible from you.

I returned the car at 8:00pm on the evening of departure and was given the exact location for leaving the car at Girona Airport. However, the car park was completely inaccessible - I was driving round and round Girona Airport, trying to find the entrance and noticed three other three other rental cars, all having the same problem. I spoke with a couple of these holiday makers and, like me, they had no idea what they should do. The entrance to the car park had been deliberately blocked!

Time was becoming very tight, so I eventually pulled up outside the main airport entrance and managed to find a GoldCar employee in the terminal building. He didn't seem at all surprised with my problem, telling me to give him the keys and he would park the car.

Surprise surprise, a few days later, when back in the UK, a further £40 had been debited from my card. After disputing the charge with my bank, I discovered that this was an "additional parking charge at Girona Airport, since the car was not returned properly".

Prior to contacting my bank, I had tried to telephone and contact GoldCar on dozens of occasions. They never answer the phone.

Just be aware that, as soon as this company have your card details, there are probably 1001 different little scams and methods to extract additional money from you. They debit your card freely and, seemingly, for any amount they choose - without any prior contact or warning. Trying to contact them from the UK is completely pointless.

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Edward Birch
Shrewsbury, GB
Jul 09, 2012 8:01 am EDT

Goldcar in barcelona just just informed us by email that they intend to charge us 30 euros "administration fee' for dealing with a fine that we incurred whilst on holiday - we paid in full at the roadside - They say that it's in the contract - buried in the very small print I suspect
Given that they also tried to palm us off with an unroadworthy car and charge us more for insurance that we thought we had already paid I would heartily not recommend them at all!

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10:25 am EST
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GoldCar Rental overcharging on multiple fronts

I rented a car on Gran Canaria through Economy Car Rentals and the local provider was Goldcar Rentals. I prepaid part of the rental cost to Economy When I arrived at their airport counter, Goldcar prepared and handed me a contract, which 1) charged over 12 euros more for the car rental than my paperwork said I was to pay, 2) said I had made a choice of currencies for them to convert the rental amount to US$ and be charged in US$, with a really bad rate of exchange, and 3) said I would pay for a full tank of gas and return the car empty. I first complained about the increase in the charge for the rental and the currency conversion, showing them my paperwork from Economy and stating that I absolutely did not agree on a currency conversion at all and certainly not at the awful exchange rate they were giving. I also asked about the price charged on the fuel and the amount of fuel and they were evasive about that. They told me that everything was ''in the computer'' and they could not change any of it. My only option was to cancel the rental, in which case I would not get my prepayment back and would have to pay walkup rates somewhere else. They had me over a barrell. I checked the fuel capacity of the car and the local gas prices and found that the amount they were charging for fuel was over 25% higher than the highest local gas station prices on Gran Canaria. I have not filed a complaint with Economy Car Rentals, and if I do not get satisfaction there, I will follow up with a complaint to my credit card.

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2:04 pm EST
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GoldCar Rental no problems

We rented a Goldcar car for ten days in November 2010 from Malaga, Spain and paid in advance. No fuss, no problems. When you pick up the car they charge your credit card for the price of a full tank, in my case 81 euro's but you can return the car (almost) empty. When you compare prices you have to correct for this fuel policy, but in our case it still was a good deal.

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GoldCar Rental take advantage of the renter

Here is a copy of the complaint that I made. I also put a complaint in the complaints book. Hopefully I get some satisfaction. Still nothing yet.
1. I was overcharged for 1 full tank of disel fuel at malaga airport. There was no options for filling up outside. It would have only cost 68 euros for a 60 liter tank. I paid 95 euros, which included 15 euro refueling charge and an additional fee of 14 euro. The extra charges are in small print, that no one can read. Gold car is taking advantage of the renter. I am looking for a refund of the overcharges.

2. The gps I rented was useless. It did not work properly. The software was not up to date. It was unable to find the location of the apartment I was staying at. It could not recalculate if I made a wrong turn, sending us in the wrong direction. Getting us lost. The gps systems need to be checked prior to being rented. We were not staying close to the airport to exchange it. I am requesting a refund of the cost of the gps 72 euros.
Does anyone know a way I can get some satisfaction to my horrible ordeal with goldcar. What options do I have
Nancy

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GoldCar Rental assistance

We rented a car with Gold Car at the airport of Girona. First we had to pay 60 € for the full petrol tank, that was written really small on the contract. After that we had to pay a supplement of 50 € because we wanted to go to France, I thought it was ok for the assistance abroad. Then I had to pay a complementary insurance of 35 € for a full insurance, because I paid with visa electron card. That’s an authorized theft. So we drove to Montpelier. During the trip, it began to rain. The Windscreen-wiper didn’t work. After 30 minute looking for if there was a trick, we called the road assistance of Goldcar. Nobody answered. Then we let a message. They called us back after 30 minutes. We stood on the motorway because we couldn’t see anything. They gave us two solutions. We could go ourselves to a garage to have the Windscreen-wiper repaired and we had to pay it or they gave us a car of replacement from Montpelier, but we had to give the car back in Montpelier and we had to manage ourselves to go from Montpelier to Girona for the return flight. (WHY DID I PAY A SUPLEMENT OF 50 € TO GO TO FRANCE?) I didn’t want to argue then we accepted the first solution. The rain stopped and we drove on to Montpelier. But we didn’t have repaired the windscreen-wiper; I was on holiday that’s their job. On the way back near to Figueras the same occurred. We called again the road assistance. The same, we were told by a French lady named Laurence, that we had to keep on driving in the rain until we arrived to a rest area. On the area they sent us a tow truck to a Peugeot garage to have the car repaired and we had to pay the costs. We had to wait 2 hours until the garage opened. (WHY DID I PAY A SUPLEMENT FOR A FULL INSURANCE OF 35 €). When we arrived to the garage in Orriols we wanted to go to Girona Airport, because we were just 30 km from there. They told us it was not possible. When I started to argue with the French lady about all the paid supplement, she answered me that we didn’t want to speak with me anymore and that I shouldn’t have to call anymore. She hung the telephone. When I tried to call again she hung another time the telephone. At the end the rain stoped and we could go to the airport of Girona. They gave us a new car without any problem.

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GoldCar Rental scam

In sept we travelled to malaga and hired a vw toran 7 seater from goldcar, there were 6 in the party so needed the extra seats. We were only there for a long weekend and just used the car to travel from and back to the airport. When we dropped the car off we asked for it to be checked but they only checked the fuel. Back in england my friends credit card bill arrived with an additional charge of £1861.66 after several calls and emails it transpired that we were being accused of stealing the 2 rear seats. This was unbelievable as we did not under any circumstances remove any seats from the car. We have asked goldcar to check the cctv as this will show we were all sat on a seat when we drove into the airport, but they refuse to do this. Goldcar have produced a receipt printed on plain paper (no letter heading) for £883.39 so we have had a refund of £978.27. My friends credit card co (Marks and spencer) will not help. Goldcar have said this is the end of the matter and will not issue a refund so I feel the need to let as many people as possible know about this terrible company. Do not use goldcar rentals!

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kim1955
, GB
Feb 27, 2019 1:32 pm EST

I hired a car at Goldcar Santander Airport on the 24th September 2018. I took photographs of damage and these are cleared timed and dated - 24th September 3.07pm. In their rejection of my claim for a returned lost deposit Customer Services claimed that the photos did not correspond with the dates on the hire contract; this is because they had used a different set of photos from a different client thus proving that they were taking deposits from hirers for the same damage. They have just refused this claim again. Surely this is illegal? I will refer this to the UK European Consumer Centre while I still can. In the meantime please don't use Goldcar.

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GoldcarCrooks
, GB
Sep 14, 2017 3:38 am EDT
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GOLDCAR THIEVES MALTA - I picked up a car in Malta on 16 May 2017 and returned it on 18 May. My booking ref was [protected]. I booked the car with rental cars.com and prepaid for the car. When I arrived the Goldcar agent at the desk who was very dismissive announced that the €1400 security deposit was in fact €1900 because i was using a company credit card? Nothing in their terms and conditions about that?...just another way to scam!...Anyway as of yesterday 13 September (4 months after I returned the car) i had received no further communication, but get this they haven't bothered to return the security deposit €1900? I'm sick of dealing with these type of crooks parading as legitimate business, I don't have time for this. I am currently contacting the Maltese Tourism Association and the MCCAA (Maltese Competition Consumer Affairs Authority.

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Carl Moller
, US
Jun 30, 2017 10:41 am EDT

The 20th of June 2017 I rented a car at Goldcars website. It said clearly that I must pay 2.699, 10 SEK. I thought that it was a very good price so I booked (picture proof exist of this deal). When I checked the booking confirmation it said that it would cost 399, 66 €. I know that this is not near 2.699, 10 SEK so I contacted them immediately (because the website translated currency incorrectly which resulted in the price 2.699, 10 SEK). I was asked to contact their mail cs@goldcar.es. No response. The 21th of June 2017 I was debited 4.112, 70 SEK by Goldcar for the rental. This is not 2.699, 10 SEK that I agreed. Pictureproof from the 20th exist and I have also saved the websites code as proof, proving they showed the wrong number and charged 4.112, 70 SEK. I live in Sweden so I will just contact the local police but if anyone in Spain want this case I gladly help to sue this company for not refunding me after 7 phonecalls and 3 unanswered e-mails. Bookingnumber: [protected]. (Notice the OneWay, it is 150 SEK, should be 150 €).

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je131
, US
Jun 15, 2017 5:11 pm EDT

Hidden charges. Foul play. Awful customer service. No attempt to highlight hidden charges or resolve.

We reserved our car online. We wanted to leave a deposit of £1, 400 not pay the NON-REFUNDABLE £300 odd for "super relax cover". However, at the desk they charged us this anyway without disclosing it and refused to refund it. They also took the liberty of charging us an ADMIN FEE of £70 odd for the quarter tank of fuel we used + the premium cost of the fuel. Absolutely unwilling to negotiate despite our complaints both whilst in Mallorca and to head office since home. Might I add no damage was done to the car so they have kept the £400 as pure profit on top of the hire cost. DISGRACEFUL. DO. NOT. USE. We are taking them to trading standards.

This company could be compared to the practice of that of a con-artist. No attempt to resolve. A HUGE profit made from the hire of our two cars.

We are taking this to Trading Standards and the EU equivalent. I suggest you all do the same!

Booking no. [protected] / [protected]

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We Claim
, US
Feb 16, 2017 2:10 pm EST

You can claim compensation here https://www.weclaim.com/actions/claim_goldcar_uk

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Jeremy Conlan
, US
Sep 09, 2016 6:53 am EDT

Victoria

On 18 August we hired a car from Castellon and dropped it off on 2 September in Jerez. On arrival at Jerez your representative noted that the front wheel had been changed as it did not have the wheel trim. He then inspected the spare wheel in the boot, which clearly had a gaping hole in it. He initially accused us of causing the damage but he eventually appeared to accept that we had collected the car in the same condition. It transpires, then, that Goldcar hired us a car that was not roadworthy and, therefore, illegal. I have already lodged a formal request for a refund but one week later.
I have a photo of the punctured tyre and can supply it if required.

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Eddie Hills
Coulsdon, GB
Aug 01, 2016 4:34 am EDT
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In August 2012 I made a very stupid mistake I entered into a car hire contract with the company "GoldCars" Never again. Apart from the usual scam of over charging they are rude and dishonest. When I gave them my opinion that they are giving Portugal a bad name they replied to me with the following response. "We don't care we are Spanish"
Apart from the above in Portugal on the main route down to the Algarve they have introduced a Toll system and last year it was very confusing what one should do to pay the toll. Any way I made every attempt to pay my toll but the Post office wanted to also charge me for the Tolls appointed to the vehicle for the people who used the vehicle the weeks previous to me. Despite the fact that I produced the documents that proved the date and time at which I collected and returned the vehicle. As it was not possible for either the Post office or Gold Car to separate the charge I refused to pay. I wrote a letter and asked both Post office and Gold car to sign that I had made every attempt to settle my charges.
In September 2012 I wrote a letter of complaint to Gold car about several issues and received a reluctant refund in my letter I also mentioned the toll charge and they advised me that the matter was closed.
Yesterday August 26th 2013 I received an email from Goldcar that went into my "Junk" a good jog I checked the email as it advised me they wanted to invoice my account an administration charge for giving the Portuguese authorities my details.
I keep good records and traced back which credit card I paid them with (M&S) so I contacted them. It transpires that on the 24th August 2013 they invoiced my credit card for the administration cost without my knowledge. This was 12 months after they advised me the matter was closed.
Please everyone DO NOT USE GOLDCAR be warned they are a devious and dishonest company with no morals.

Kind regards

Eddie

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Stanley Matthews
, US
Jul 11, 2016 4:01 pm EDT
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wish i had read these before i rented a Goldcar almost new Ford Fiesta in Majorca for 5 days...1100 euro block on my credit card...they have STOLEN 250 euros from my CC for repairs to a broken front lock...the car was almost brand new with less than 6000km on the clock...i had no problems at all with the central locking/manual or remote key...this is a complete SCAM...and is yet to be resolved!

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angela609
, GB
Mar 02, 2016 3:00 pm EST

we too were scammed by goldcar at Almeria airport .we were charged 89 euros for petrol, wanted over 100 euros for insurance which we refused so were charged 1200 euros on our credit card until we returned the car.
we were given the keys so we got in the car nobody took us to it and checked it over so we did not suspect anything at the time... BIG MISTAKE !
we drove it to our hotel and parkedit.
we did not use the car again all week as we had estate agents driving us round looking at properties.
we went back to the car the day before we were coming home and to our horror noticed a scrape on the right wing, phoned goldcar to inform them of this and were told not to worry would get sorted next day.we returned the car and immediately the woman took photos of the scrape.
we were told we were going to be charged 365 euros for the damage which in sterling was 300, in this price was a refund for petrol too.goldcar took the money from my credit card but told me the payment had not gone through so she said she had to do it again.
on return home I checked my credit card online they had taken the 300 for the damage and also another £288 !
I contacted my credit card company and they told me the only payment by chip and pin was £300, so god knows how they had also taken a payment for £288.altogether they have taken over £740 for a five day trip.
ABSOLUTE SCAMMERS PEOPLE BEWARE BEWARE BEWARE.
THIS IS NOW IN THE HANDS OF MY CREDIT CARD COMPANY
GOLDCAR SHOULD BE PROSECUTED FOR THE FRAUDULENT COMPANY THAT THEY ARE !

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Amanda Wade
, US
Mar 01, 2016 6:34 am EST

A BIG DISAPPOINTMENT
After at least 15 years of hiring cars from both Almeria and Alicante airport I have just returned home feeling totally ripped off. Up to now I have had no complaints using hire cars from Goldcar; cars have always been good quality and I have never had any problems when returning the hire car. This time I had a very different experience which has left me feeling unable to trust Goldcar ever again.
It all started when we collected a Ford Fiesta reg no 5652 JGL. We found the car was covered in minor scratches and some of the paintwork was chipped especially around the rear lights on noticing this, we gave the car a thorough inspection and could find no major dents or damage. I went back to the desk in Almeria airport and was told that provided the chipped paint areas did not exceed 5cm in diameter it was fine. So we left with confidence and had a lovely week at our holiday home in Alfaix. So far so good.
On returning to the airport on 25th February the nightmare began. We were confronted by Helen armed with an iPad or similar. She checked that we had filled up with fuel...tick. The. She proceeded to go round the car and also noticed the chipped paint near the rear lights. I told her what I had been told on collection of the vehicle so she then said she would gave a measure and went back into the airport terminal. 15 minutes later she returned and agreed that the chips were within the 5cm limit...tick. The. She proceeded immediately to the front bumper, getting on her hands and knees and finally locating some scratches on the underside of the front bumper. She said we were liable and would have our credit card charged with 200 euros. We said that we had not been anywhere, or parked anywhere where such damage could have occurred and the damage must have been there when we collected the car. Being in effect "out of sight", without scrambling around under the car, we felt that she knew that the damage was already there as she seemed to go straight to this area of the after returning from the office.
We know it is our responsibility to inspect the car on collection, but without putting the car on a ramp, it would have been almost impossible to find this damage on collecting the car. What if the hirer of the car had been elderly and unable to get down on all fours and inspect this area?
In the office, Helen proceeded with the paperwork and said that we would not be out of pocket as we can claim on our own insurance. She also mentioned that car rentals were so cheap at the moment (she said 4 euros a day which we did not pay ...we paid nearer 10 euros a day) so we were still getting cheap car hire. She then said Europcar were charging people for damage far in excess of what we were being charged. Why would she say these things. Did she feel she had to quantify what she was now asking us to pay?
I am wondering whether the damage in question is now being repaired r if not, that any future contracts for hire for this particular vehicle are showing this damage on the paperwork?
As Helen is available on the day cars are returned, and flights into Almeria are on the same day, why can't she be available with her iPad to deal with any queries hirers have when collecting vehicles.
We feel that we were targeted because we had not taken out the excess insurance through your offices.
As we are now flying more frequently into Almeria, before returning the car we had considered joining the Goldcar Club but this experience has left us feeling ripped off.
For your information our reservation number was 9253719.
Amanda W

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GoldCar Rental - shocking behaviour of staff

We rented a car through carjet and they booked us a car with goldcar. We had used carjet for many years with full satisfaction and had no indication that carjet could use such a company as goldcar. This is what happened on 6 may 2009: goldcar has no office inside the terminal building at seville airport. We were transported by bus to a portecabin-like...

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GoldCar Rental - no spare tyre, terrible service, no response to complaint!

I would strongly advise against using this company. We booked car hire through Carjet and were allocated this rental company. On arrival at Palma airport we were told that the car wasn't available, even though we had booked in advance and notified the company of our flight details. We were asked if we wanted to pay more for an alternative car which we...

Read full review of GoldCar Rental and 10 comments

GoldCar Rental In-depth Review

Pricing and Affordability: GoldCar Rental offers competitive prices and affordable options for renting vehicles. Their rates are reasonable and provide good value for money.

Vehicle Selection and Availability: GoldCar Rental has a wide range of vehicles to choose from, including compact cars, sedans, SUVs, and even luxury cars. They have a good selection of vehicles available, ensuring that customers can find the right car for their needs.

Customer Service and Support: GoldCar Rental provides excellent customer service and support. Their staff is friendly, knowledgeable, and always ready to assist customers with any queries or concerns they may have.

Booking Process and Ease of Use: The booking process with GoldCar Rental is straightforward and user-friendly. Their website is easy to navigate, and customers can easily book a vehicle online in just a few simple steps.

Transparency and Hidden Fees: GoldCar Rental is transparent about their fees and charges. They clearly state all the costs involved upfront, ensuring that customers are aware of any additional charges before making a booking.

Vehicle Condition and Cleanliness: GoldCar Rental maintains their vehicles in good condition and ensures that they are clean and well-maintained. Customers can expect to receive a clean and reliable vehicle when renting from GoldCar Rental.

Insurance Options and Coverage: GoldCar Rental offers various insurance options and coverage plans to provide customers with peace of mind during their rental period. They have comprehensive insurance options that can be tailored to individual needs.

Pickup and Return Experience: GoldCar Rental provides a smooth and hassle-free pickup and return experience. Their staff is efficient and ensures that customers can quickly collect and return their rental vehicles without any inconvenience.

Additional Services and Amenities: GoldCar Rental offers additional services and amenities such as GPS navigation systems, child seats, and additional drivers. These services enhance the overall rental experience and cater to the specific needs of customers.

Overall Satisfaction and Recommendation: Overall, GoldCar Rental provides a satisfactory rental experience. Their competitive prices, wide vehicle selection, excellent customer service, and transparent policies make them a reliable choice for renting a car. I would highly recommend GoldCar Rental to anyone in need of a rental vehicle.

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GoldCar Rental contacts

Phone numbers

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Website

www.goldcar.es

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