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Gmac / gmac employees have no idea how to talk to people

1 United States Review updated:
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For over 50 years my father was a gm car dealer (cadillac). He was a staunch advocate of 'american-made cars' and was loyal to gm until his death a few years ago. No one in our family has ever purchased any vehicle that was not made by gm.

My husband and I have a leased vehicle, the lease is up this month. We contacted the dealer two months ago about 'turning' the vehicle in. Dealer at the time was worried about the taxpayer buy-out and told us he would look for a vehicle for us, not to worry and that cadillac had a 'pull-ahead' deal and we would not have to pay the last two months on our lease. Being the daughter of a long time gm dealer, I knew what the dealer was saying. Lo and behold, phone call comes into my husbands business a few days ago with the threat "we will be repossessing the vehicle in one hour". My husbands secretary called him on the job to tell him. He then immediately made the final two payments to gmac. What the heck? Gm says one thing, then another? We are waiting for the new vehicle which was explained to gmac but they did not want to listen. We have decided to cancel the new gm cadillac we ordered and will be purchasing either a lexus or hyundai. After being loyal customers to gm for so many years, not to mention the family owning a dealership for many years, we are dismayed over the rudeness of the person from gmac. First of all, giving out personal information to a secretary is an invasion of our privacy. Secondly, we were merely following cadillac's instructions not to pay the last two months of the lease. Thirdly, as taxpayers, I am disgusted that any of our hard-earned money went into bailing out a company that obviously does not care about their customers. No wonder the company is folding. Good-bye gm, you've lost another group of loyalists and you have no one to blame but yourselves and the ignorance of the gmac employees who have no idea how to talk to people.

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  • Ma
      2nd of Feb, 2011
    0 Votes

    I totally agree. I was on the phone yesterday with GMAC for over 2 hours. Every person I spoke to was rude and did not want to help me. I am struggling and looking for answers, and that was the last thing they wanted to do was help me.

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