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Global Tel Link Prepaid Services / Customer Service

1 Nashville, TN, United States Review updated:

I have prepaid 25.00 on my long distance account through Global Link and the money is not showing on my account, I have called the customer service number several times and it transfers you to an automatic call back system (NEVER GIVING OPTION TO HOLD) well the automatic system is to call you back within 2 hours or you need to call them again...they have called me back twice now and I have answered both times by the second ring but they have already hung up...This is B.S. I want my 25.00 credited to my account I have paid for it and I want it...the money was put on the account (on my end) on 3-11-09 @ 7:15pm and I have the credit card # that was used if needed however I am not listing the # in this complaint. I should have known something wasnt right when it never repeated my number as it normally does. On top of this we wasted almost 6.00 of the money that was left on the card with hangups due to the correctional facilities broken down ragged pay phones.

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  • Ma
      16th of Apr, 2009
    +1 Votes

    I have found that Global tel Link will triple charge your debit card or credit card. It is very hard to speak to someone when this happens. You can not speak to someone in customer service and this is NOT professional. You are always put on a call back list.

  • Ru
      17th of Apr, 2009
    0 Votes

    I have faxed Global tel Link information 3 times to get it so I can get calls from my husband and sister. And each time they tell me my fax didn't come through, which is bull because the fax company shows a receipt that they got it. It has be almost 2 months since I have heard from my husband and sister. I have e-mailed my Congressman, Senator, and Governor for help, plus reported them to the BBB. My next step is talking to a attorney for help.This company needs put out of business for lack of help and all the bull they hand out!!!
    What we all need to do is file a class action suit against them! Then maybe they will listen. Here is my phone number, give me a call, Ruth Ann...3304381929

  • Ch
      3rd of Aug, 2009
    0 Votes

    I have pre paid twice with a combined total of $150.00 dollars. I have never been able to receive a call and have been left on hold for as long as 30 minutes before a recording comes on with this leave your name and number for a call back. They block your phone from receiving calls so they can charge you more with this prepay and you still can't get a call through. This is highway robbery when my son was able to call I was paying $180..0 dollars for a fifteen minute call.

  • Ma
      15th of Sep, 2009
    0 Votes

    my friend is in prison an i been tryna get in touch with him..i put 40 dollars on there think that i would get tha full 40..then i call an hear how much i have on there an it says 35..which in the beginning they never told me i had to pay a activation fee..they put you on a call bac list which half of tha time they dont even call back!..i kno somebody better let me know whats goin on cuz he tryed to call lastnight an it didnt let him basically thas a waste of money on crap!!..something needs to be done about there POOR CUSTOMER SERVICE!!!

  • Si
      14th of Dec, 2009
    0 Votes


  • Av
      29th of Dec, 2009
    0 Votes

    I made a payment of 25 dollars and my brother called one time how much is 4 a phone call and who do Italk to to get some info instead of the automated service never get a call back so whats up with that yes you take our money so we would like some answers please thank you .how much is it a minute

  • Pe
      3rd of Feb, 2010
    0 Votes

    GLOBAL TEL LINK IS THE WORST! I think they must have the same administration as the prisons, they both are run by microcephalics (little microscope brains). Why doesn't some authority arrest them? It is a crime the way that company is operated.

  • Sh
      24th of Feb, 2010
    0 Votes

    I live in WV. my son is in PA. county jail when he called the first time I went through the rate cost before excepting it said 2.70 connection fee O.K. FINE THEN look out it said my phone provider didn't allow collect calls well it had allowed them for a week but O.K. I put 25.00 on account for GTL they called back said the same thing I put another 50.00 on the account then it let my son through but the very next day GTL wouldn't let him call again so I called my phone copany verizon they said there was no reason why the calls shouldn't come through so I called GTL they did the call back thing and did call well let me TELL YOU OUT OF 75.00 credit card it said only 50.00 went through O.K. but I asked why the calls were STOPPED AGAIN THEY SAID GET THIS I (ONLY HAD 15.61 on my account HOW COULD THAT BE WELL it was $2489 PER CALL + $9.50 to have it put on the couccount so I asked how much for my son to call 2 more times IT WAS another $44.00 for 3 calls it COST $94.00 AND in this the also charged $9.83 to have this put on if you need I found a site where you can get a personal number close to the jail and the cost is nearly nothing and you still have to go through GTL but it is a local collect call with an activation fee but you can get 300 minutes or less thats up to YOU my cost for 300 minutes with activation fee was 40.00 plus change and you have to put money on GTL prypay but they can only charge you a locak connect fee nothing else CHECK IT OUT they sre very nice to talk to will walk you through every thing and ask you to stay on phone and how many are in front of you THERE # IS 1888-728-2726 Show Me

  • Ri
      10th of Mar, 2010
    0 Votes

    i cant even get global tel link to answer me or call me back either to sdd money that i have on my green dot money pak help anyone know how to do this

  • Th
      14th of Apr, 2010
    0 Votes

    this is deep i just added money but i didnt no that i had to callglobal tel link 1st to remove the block which means add the jail to my call log well i didnt get through they said theyll call in 2hrs

  • Cr
      8th of Jun, 2010
    0 Votes

    if you aren't crazy before you start dealing w/ this so called company, you will be! i've never had so much trouble trying to get anything done. is there a way to go around these ppl? if so, someone plz let me know..

  • Mi
      26th of Nov, 2010
    0 Votes

    I have a close friend who's recently been incarcerated for a relatively minor charge. .. To think that she cannot get at least some form of outside support due to corporate improprieties, is both an injustice, and a travesty. .. Global tel link has done nothing but create further hardship among those who truly want to help their loved ones get back on their feet. .. After numerous issues surrounding everything from trying to place credit, to getting credit for what i've already paid for, Global tel link has done nothing but line their pockets in a fashion that far excedes the crimes many inmates have actually been jailed for. .. Its no wonder our society would rather take a chance at jail, rather than trust those who's claim is to provide a necessary service. .. Shame on you Global tel link for taking advantage of those who care enough to keep in contact with relatives and friends who need their support. .. Global tel link...YOU are the ones that belong in jail!

  • He
      2nd of Dec, 2010
    -2 Votes

    You are LUCKY there are phones in the jails. Pathetic. Here is a way to solve this problem - Take the phones out of the jails then you can go visit your loved ones instead of talking to them on the phone. Our tax monies go to support those in jail and some tax payers can not even afford their own phone. You are lucky they are jailed in the U.S and have the luxury of a phone call.

  • Mi
      1st of Feb, 2011
    0 Votes

    While U.S. inmates may be somewhat "lucky" to have phone priviledges, that does not mean all relatives are lucky enough to have the means to visit them. Taking away phone service in prisons does nothing to support those inmates who may be willing to become responsible citizens, or for that matter, our own taxpayers. Removing phone service is nothing but a quick fix lip service. Whats really lucky, is that I live in a country that supports human rights. Pathetic? Sounds like a good excuse to me.

  • Ca
      8th of Jun, 2011
    0 Votes

    I have had the worst time with this service. My husband has tried to call me 7 times today. Each time it says to press 5 to accept the call is cut off. This has happened on my cell and land line. Both of those companys said it is GTL service. When i finally reach some one at GTL they told me that they are not responsible for the dropped caLLS AND WOULD NOT REFUND ANY OF MY MONEY. Another thing is I go to Western Union and use quick collect to put money on my account and now they cant over charge my card. I also did like Show me said and purchased a prepaid cell phone from a store local to his camp and now im only charged for a local collect call instead of long distance. Other than that Im still losing calls and paying for them. We need to file a class action lawsuit but then it will only hurt the inmates because gtl will cancel the service on the prison camp and we all will suffer. I reported them to the better business bureau. Good luck everyone

  • Ej
      20th of Aug, 2011
    0 Votes

    customer service web site gives telephone number for weekends, when you call you are told "only monday thur friday. I put $50.00 on my account and the system does'nt even reconize my telephone number. will ask for a refund.

  • Je
      2nd of Feb, 2012
    0 Votes

    well global tell link is deffinetly not pleasent to deal is almost impossible to get a real person and the automated service is horrible. they are super expensive and if you have a problem to bad for you (us) anyone know a better way to contact someone at global tel link?

  • Mi
      2nd of Feb, 2012
    0 Votes

    Unfortunately, their objective is to make YOUR money. .. Understand too, the primary reason for being jailed is confinement, so really, part of the difficulty your having, is for the most part, because the jail institution need not provide any more options beside GTL. Granted, there actually are other communicative alternatives, but the jail system simply won't allow them access. .. Honestly, I place more blame on the prison institutions than GTL. Reason is, GTL is so overloaded with accounts, its a wonder their able to keep up with them. .. My advice, is to not shoot yourself in the foot by placing all the blame on GTL, but rather, do your best to let them know you really need their help. In the meantime, grab as many GTL numbers as you can. Especially those that provide direct contact with one of their operators. ... Dammit...I know they have at least one or two.

  • Je
      22nd of Mar, 2012
    0 Votes

    @whythelongfaces- well let’s see I didn’t ask for my wife to get a crappy lawyer(which I paid for) and not be able to get her out of a simple assault charge when she was only defending herself from a mad twice her size (who happened to be a judges son) The judge whose son assaulted my wife tries the case and wow my wife is convicted of assault... now there’s some FAIR TAX PAYER SPENDING DON'T YOU THINK YOU CLUELESS whine ### not everyone in jail belongs there! And not everyone in jail or even prison is a horrible insensitive ### (like you) that people don’t love (again like you) some folks in there just made a simple mistake and are paying their dues for it some are dealing with an addiction (sickness) that took control of their lives and oh ya let’s not forget those evil horrible check bouncers or the jay walkers that’s right they should all be shot in the face right?... well Mr. know it all what about the soldiers that couldn’t coup with civilian life and made a mistake should we all shun them as well? People make mistakes, allowing you to be born for instance, and some just do stupid things that after going to jail realize that they will never do again. And yes some folks do get krappy trials where thing don’t work out exactly fair. Here’s a thought some turn to God and become productive members of society actually helping others after getting out of jail BECAUSE SOME ONE CARED ENOUGH TO TALK TO THEM WHILE THEY were at the bottom of their lives. Judge not let thy be judged….

  • Ln
      16th of May, 2012
    0 Votes

    In Jail for any reason is not a license to take advantage of families hardships Global Tel Does this Charges to add money Plus a high connect fees
    I Would Sign A Class Action Suet Just Poor Business

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