Global Tel Link / Customer Service
I was not surprised to see all the complaints about Global Tel Link but I was surprised to see that many people have stories much worse than mine. I have been dealing with the company for two years and it seems absurd that I have had to go through the horrible things they have put me through just so I can pay them outrageous amounts of money for this kind of treatment. It seems as though they don't care how much business they lose which leads me to believe that they have so much they can afford to lose it. They have us right where they want us. Begging for them to allow us the privilege of being their customer so that we may receive calls from our loved ones.
When I was searching for information about the company so that I could file a complaint I found advertisement for the service geared toward the correctional facilities. It seems that they are concerned with monitoring phone calls to collect evidence against inmates and also ways to make money for the facilities who allow their phones to be placed in those facilities. This must be why we have to pay such a high price to speak to our loved ones. So that not only Global Tel Link but also the correctional facilities can make money from the hard times of others. I'm sure if my loved one was making phones calls that divulged evidence that would be useful to the prosecuters my phone calls would never be blocked or cut short.
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