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Global Tel Link / Check cashing

1 United States Review updated:
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I dont understand how the DOC can continue to use this company with all of the complaints lodged against it, I had my phone blocked by GTL for a bill they said wasnt paid, I sent the check in April for that bill, they cashed the check through there bank in april and to date they are still showing I still owe the money I have spoken to seven different people trying to resolve my problem with no results, not to mention the hours I have spent on the phone just trying to speak to someone is the DOC paying any attention to the problems people are having with this company or they just dont care

Ma
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  • Je
      17th of Aug, 2012
    0 Votes

    I do not know why these prisons are using GTL because they are like you said using people and getting over on them. This is a company who is suppose to help inmates to receive phone calls from love ones, but instead they are taking advantage of the inmates and family. I put money on the phone and if it runs out they are not suppose to allow phone calls to come throught. Well guess what they allow calls to come throught anyway because they want the money. Next thing I know I have a high phone bill. If I could check my account to see how much money I have on the account this would not happen. They do not care about us like I said they just want our money. I now go through a better company and I can check my balances on-line and if the amount is 2.00dollars or less they put a block on the phone until I send more money in. They need to drop GTL because they are not no good. For familys out there that have not talked with their son or daughter or husband and wife look this needs to stop now. Someone needs to protest against this company GTL. I had a friend who had a child close to her and she tried to set up account they told her that they could not set up the account because of her address, They said that people are using addresses so that they don't have to pay a high phone bill. Man oh Man is is unreal that a company will do this, it is not like they are getting free phone calls they still have to send money in for the account. What is wrong with this company she has a phone bill showing her address and they still refused. I thought this company is suppose to help the inmates receive calls. No they just want the money. I would never go back to GTL as long as I have a love one inside there. No wonder inmates are getting or trying to get cell phones into the prisons.

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