Global Tel Links billing cycle is from the 26th of one month until the 25th of another. So if you were calling about a call that was placed on May 5th, then it would NOT appear on whatever invoice that you were to have, it would appear on the next invoice. So the representative that you spoke with gave you the correct information. The billing cycle or billing period for all invoices that you recieve are visible on right at the top of the page!
It really is funny to me the ridiculousness of some of these complaints, this issue is VERY easily resolved by simply LOOKING AT THE INVOICE!!
The due date is also visible on your invoice, which is the 24th of each month. It also clearly states because I am looking at MY invoice as I"m writing this: that payments sent by mail can take 7-10 BUSINESS DAYS to post to your account, if the payment is not recieved by the 24th your line can/will be blocked for non-payment. If you make your payment through Western Union, to allow 4-48 hours for the payment to process and post.
In my personal experience the quickest and most effective way to actually post a payment is by using a credit card.
So this complaint that you state your are going to file is an absurb waste of time!!! the PUC, the FCC and the BBB have legitimate complaints to actually follow up on and yours is NOT since all of the information is provided to you in writing.
There are enough frivolous lawsuits pending without you adding one to the mix.