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Glencara / no refund

Barrhead, AB, Canada

I ordered a ring from this company over 2 years ago. They did not meet the guaranteed deadline, but eventually I did get my ring. The size was wrong, so I sent the ring back and they sent another one, the same size as the first. I then contacted them and told them about their error and they informed me that they did not have the size I required, so I asked for a refund and shipped back the ring. They have confirmed that they got the ring back. They have had over 18 months to complete this refund and they have failed to do so. I have made many attempts to contact them to get this situation cleared up but it still is not. They are incredibly slow to return emails and it is usually just the auto responder that I get and not a real person. This is a company that has lived up to its shoddy reputation. Buyer beware of this poorly managed company.

Ma
Dec 19, 2014

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