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Glencara Irish Jewelry Customer Service Phone, Email, Contacts

Glencara Irish Jewelry
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1.7 2 Reviews 157 Complaints
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Glencara Irish Jewelry Complaints 157

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5:29 pm EST
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Glencara Irish Jewelry Earings

Hi
I placed 2 orders on the 6th December both for the same order. I received an email to say I would get then between 16th -18th December. I never received them. I then received another email to say that I would get the one pair before Xmas but the other pair would be after. I didn't receive anything before Xmas but got the one pair just before new year. I am still waiting for the other pair. I have sent several emails and have never received a reply back. I am very disappointed and even more so at being completely ignored.
My order numbers are :
[protected] NOT received
[protected] received
Mrs Williams
[protected]@yahoo.co.uk

Desired outcome: Receive order or refund

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12:58 pm EST
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Glencara Irish Jewelry I have to complain about your service you can't be contacted by email or phone

I would like to know when my order will arrive I got an email from you on Monday confirming my order was dispatched but I can't track it

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5:40 am EST

Glencara Irish Jewelry My ring

Hi l order a ring back in December and received it but it was to big so l sent it back asking for a resize but have not heard anything back I have no invoice because I sent it back to you with the ring My email address is [protected]@gmail.com Caroline Evans 14 pound close yeovil BA213SD lneed my ring sized a W hope to here back soon Thank you

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4:48 am EST
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Glencara Irish Jewelry Delivery of my product

Hello, my name is martinas razvan, I placed an order on january 3 no. # [protected] for a pendant necklace, it was supposed to arrive in finglas, a week passed and I didn't receive anything, on the site it shows that one day the delivery is made, which is strange, on the site it shows me that the product is delivered.. I don't even know what to do, I sent emails every day. Please help me

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4:17 am EST
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Glencara Irish Jewelry Item not recieved

I bought a necklace december 18th and paid extra for 1st class shipping, was sent a royal mail tracking code, spoke to royal mail and they have not recieved the item, its now january 10th and still not got it and no one is helping, i have sent loads of emails

Desired outcome: item or refund

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2:30 pm EST
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Glencara Irish Jewelry Product not delivered and no customer service

I ordered a Claddagh ring in December and on 19 December 2021 I was informed a tracking number had been generated out of Delaware. On 06 January 2022 I still had no ring and no information on the tracking number was available. After going to the US Postal Service for further information there was nothing showing a shipment with that number and all I get from Glencara are automated messages. There is NO customer service, no follow through and no service. Avoid this company like the plague! If you do receive any product ordered (and that's a BIG 'if'), it may not be what you wanted...check the other complaints. I just want what I ordered but I probably won't get the ring or my money back. This company is a complete rip-off.

Desired outcome: Delivery or refund

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12:22 pm EST
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Glencara Irish Jewelry Earrings

On 17 December, I ordered a pair of earrings from Glencara- 14K Gold Solid Silver Emerald Celtic Dangle Earrings. Within 2 or 3 days, I got an email that they were shipped. Then on the 24th, I got an email saying "Oops they werent" but would by 30 December. It is now 4 January and I am getting no answers and nothing arrived. I have called several times and can never reach anyone. I have tried the online contact form but get no response.

Desired outcome: Earrings arrived or full refund

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4:16 am EST

Glencara Irish Jewelry Service

I placed an Order on line for a matching Pendant and set of earrings on the 8th December. The order total was just under £160.00 . I received quick confirmation of the order and assured the order would be delivered by 23/24th December 2021. On 17th December I received a further email confirming that the order would be with me by 23rd or 24th December.
On the 22nd December I sent a Message asking where my order was.

On 23rd I received an email apologising and telling me that my order was not arriving as promised and would not be available until a week after Christmas. I sent several emails and did get the Pendant on Christmas eve. Unfortunately the chain was badly knotted.
Today is 4th January 2022 and still no Earrings and still no replacement chain.

Where is the chain, where are the earrings, where is the compensation. ?

Nando Langton

Desired outcome: Receipt of Earrings. Receipt of replacement Chain. Compensation for failing to deliver the product on time on 2 separate occasion, and upset caused. This was, is a Christmas present

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4:56 am EST

Glencara Irish Jewelry Product not received

I ordered a nacklace and ear ring set in time for Christmas delivery the nacklace arrived but the chain supplied would not fit the pendent so I was told they would send another one also the ear rings did not arrive a note on the delivery docket stated they will follow and still haven't arrived yet this company seams to be a mess and is it any wonder ppl use the bigger company like Amazon and eBay when this kind of thing goes on

Desired outcome: Full refund as these were part of aChristmas gift and I couldn't get out to buy other items

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1:43 pm EST

Glencara Irish Jewelry Order of earrings not received

Ordered earrings that have not arrived paid next day delivery needed them for Christmas present. They are not replying to my emails and can't get hold of them by phone. Earrings cost £75. Have since read this company is a fake company. How can I get my money back? Have read other reviews of the same thing. Their website looks like a reputable company but they are clearly ripping people off or sending fake items.

Desired outcome: Refund

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3:07 pm EST

Glencara Irish Jewelry Product Not Received

My order [protected] did not arrived.
I received "order is shipped" on the 21st of December at 1.30am.
The "order confirmation" {revived on the 12th of december} email stated this gift would be here for Christmas and arrive on the 20th or 21st.
The company's online tracking page states the order status as Completed but it is not and does not contant a delivery tracking number.
The company have not responed to any emails to [protected]@glancare.com, fascebook messages, or through there own online contact section and the phone number +[protected] does not ring, the second number i found +[protected] just rings out.
Also the company claims top be located in ireland but the address atteched to either phone number has nothing to do with the company.
I would like a refund as soon as possible

Desired outcome: Refund

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10:46 am EST
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Glencara Irish Jewelry Claddagh Ring

I ordered a claddagh ring. It arrive not anything like described. They were unapologetic and just advised they have other rings.

I have returned ring at cost of £8 and now they wsnt me to pay a custom charge from England to Ireland and this company are not refunding.

They ignore email and there appears to be no contact number. They take forever to respond to written correspondence and impossible to move a complaint forward.

I want a refund as the ring that arrived was cheap and bendable beyond belief!

Desired outcome: Full refund incl postage. Not as described

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3:26 pm EST
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Glencara Irish Jewelry Celtic Horse Pendant

I ordered this item in the summer; what I received was NOTHING at all like what was pictured on their website. I sent it back immediately.

Six months later, and I have still not received my refund, only a vague assurance that returns are logged in "batches" and they haven't logged it yet.

The order number was [protected]

In the pictures below, see what was advertised versus what was delivered.

Lesson learned. Google "Glencara Irish Jewelry" and the first suggested word that pops up is SCAM.

I'll spread the word far and wide about this abusive, deceptive company so others don't make the same mistake.

Desired outcome: Refund

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1:56 am EST

Glencara Irish Jewelry Purchased 2 rings for Christmas

I received a confirmation email saying that they will be here in time for Christmas. Received an email a week later saying that they won't arrive in time for Christmas . Feel I was miss led into purchasing them as if they had of informed me of this while purchasing the items I would never of bought them. Not only this but now I am left with very little time to replace these rings for my daughter for Christmas

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5:09 am EST

Glencara Irish Jewelry I ordered a claddagh ring on the 4th of november 2021

I have ordered a Claddagh ring on the 4th of November 2021 and the payment for ZAR 24, 032.06 was cleared in my credit the 5th of November 2021. I was under the impression that when you give all your personal detail, and complete the detail as per their website, it defaults to a simple sale and buy agreement. However, after I noticed a delay, I have sent various e-mails and always get the same response. Some "manager" will phone me. After the 4th failure to phone me I have requested Glencara to just communicated to me in writing, for I simple do not trust people that lie to me. What bothers and perplexes me, is that not a single employee can take 5 minutes out of their schedule and just explain what is going on in writing. If there is nothing to hide, why not be transparent in your communication?

Desired outcome: Get what I paid for.... Secondly, if this is not possible, a timeous refund.

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10:56 am EST
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Glencara Irish Jewelry Wedding rings

I placed an order for a wedding ring set, paid additional shipping to receive the order on November 16th and was told several days later, after I reached out that my.order was In production. I asked when it would be delivered and was given a November 26 to 28th date. I did not agree and was offered stand in rings. Not the sane, which would not have served us well as we were using them for hand photos for our wedding. I turned down the offer, then was offered a 14k ring upgrade for what I assume is their inability to supply my order. I agreed, made alternate arrangements with the photographer for the 4th of December, then received an email stating that my 10k rings would be ready by the 4th of December. I did not cancel based in the upgrade otherwise I would have just canceled my order in its entirety. No one to talk to on their phone number, late replies and inconsistent information. I want a refund.

Desired outcome: Refund entire amount

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Update by Ellie777
Nov 19, 2021 10:33 am EST

I am not interested. I inconvenienced myself to accommodate your delivery schedule after I should have received my rings on the 16th. You offered an upgrade for what I assume was your inability to delivery my originally ordered item, We accepted and now your stating that our 10k rings are available. Ordering jewelry should not require this much back and forth or the need for me to reschedule events because you can not fulfill an order. I should have received an email stating that my order would require 10 days to make and there should have been no option to pay for expedited shipping with a delivery date if these rings did not qualify. I want a full refund.

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11:33 pm EDT
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Glencara Irish Jewelry Cross

October 2019 I send for a Cross for my Husband Dennis Joseph Soures Fearns his Grand Mother arrived from Donegal to USA. Dennis pass away December 2019 and I return the Cross explaining what happened.This year finally I got Thru your Company and I still waiting for my Refund. Because you don't take from the Death, I am gone to inform every place that you Advertise the way you handle Business and also to show you that Americans, we don't take Crap from foreigners. Lysette Soures. 200 Robert Street Apt. 59
New Smyrna Beach
Florida USA

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1:59 pm EDT
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Glencara Irish Jewelry Misrepresents shipping

I ordered an item from this company and was told I would receive it by 9/29-10/2. Once ordered they changed the shipping timeline to 10/14-10/16 without telling me. This was a gift for my Moms 80th so the shipping times were important. They then said print out a certificate that its coming on their web site. Well the certificate comes out looking like garbage with letters overlapping each other.

My daughter had ordered a bracelet for mother as well. They did the same thing to her - gave her a false arrival date. Now she will not have a present in time for her grandmothers bday either.

This company has many negative reviews which I should have read before doing business with them.

Desired outcome: Either overnight both items today or fully refund the purchase price for BOTH items.

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7:12 am EDT
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Glencara Irish Jewelry Not receiving order

I was informed that my order that my order had been dispatched last week. Then I received an email saying it was not dispatched and that it would be dispatched to me on 30th August. I sent an email to customer care but so far have not had a reply. I thought it might be your policy to keep your customers up to date with an email.

Please advise

Michael Soady

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8:39 am EDT

Glencara Irish Jewelry Claddagh locket

Hi I ordered a locket from Glencara o the 8th of August it now the second of September I've been promised the item will be delivered on three occasions and all to no avail, at this stage I've had enough and just want a refund. I've just lost all trust in the company who just keep fobbing me off with empty promises, as I said I just want a refund.

Desired outcome: Refund

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About Glencara Irish Jewelry

Screenshot Glencara Irish Jewelry
Glencara Irish Jewelry offers a selection of Celtic and Irish jewelry, including Claddagh rings, Celtic crosses, and pendants. They provide a variety of designs in gold and silver. Customers can shop online with international shipping options. Customization services are available for certain pieces.
How to file a complaint about Glencara Irish Jewelry?

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Frequently asked questions (FAQ) about Glencara Irish Jewelry customer service
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Is Glencara a legitimate business for buying Irish jewelry?

Glencara is a legitimate online retailer specializing in Irish jewelry, particularly Claddagh rings and Celtic jewelry.

Where is Glencara based?

Glencara is based in Galway, Ireland, a city with a strong connection to the Claddagh ring tradition.

What types of jewelry does Glencara offer?

Glencara offers a variety of Irish and Celtic jewelry, including Claddagh rings, Celtic wedding bands, Celtic pendants, and earrings.

Is the jewelry sold by Glencara made in Ireland?

Yes, Glencara's jewelry is crafted in Ireland, ensuring its authenticity and adherence to traditional Irish designs.

How is the quality of Glencara's jewelry?

Glencara's jewelry is generally considered to be of good quality, made from materials such as sterling silver, gold, and gemstones.

Does Glencara offer a guarantee on their jewelry?

Glencara offers a lifetime guarantee on their jewelry, covering any defects in materials or craftsmanship.

What is Glencara's return policy?

Glencara has a 30-day return policy, allowing customers to return items for a refund or exchange within 30 days of purchase.

How do customers rate their experiences with Glencara?

Customer reviews for Glencara are mostly positive, with many praising the quality and design of the jewelry. However, some customers have experienced issues with shipping and customer service.

What are the shipping options and costs for Glencara?

Glencara offers various shipping options, including free standard shipping on all orders worldwide. Express shipping options are also available for an additional fee.

How can I contact Glencara's customer service?

Glencara's customer service can be contacted via email, phone, or the contact form on their website.

Does Glencara offer custom jewelry designs?

Glencara does not specifically mention custom designs on their website, but they do offer a wide range of styles and options for their jewelry.

Are Glencara's prices competitive compared to other Irish jewelry retailers?

Glencara's prices are generally competitive, but it's always a good idea to compare prices with other retailers before making a purchase.

Is the Glencara website secure for online transactions?

The Glencara website uses SSL encryption to protect customer information during transactions, but it's always wise to exercise caution when shopping online.

Do they offer gift-wrapping or personalized messages for gifts?

Glencara offers a gift-wrapping service and the option to include a personalized message for an additional fee.

Can I find Glencara's jewelry in physical stores or only online?

Glencara primarily operates as an online retailer, and their jewelry is not typically found in physical stores.

Does Glencara offer any promotions or discounts?

Glencara occasionally offers promotions or discounts, which can be found on their website or through email newsletters.

How long does it take for Glencara to process and ship an order?

Glencara's processing and shipping times may vary depending on the item and shipping method chosen. Standard shipping typically takes between 5 and 12 business days.

Are there any additional fees or taxes when ordering from Glencara?

International customers may be subject to import duties or taxes when ordering from Glencara. It's essential to check your country's regulations before making a purchase.

Can I track my Glencara order?

Yes, Glencara provides tracking information for orders, allowing customers to track the progress of their shipment.

Overview of Glencara Irish Jewelry complaint handling

Glencara Irish Jewelry reviews first appeared on Complaints Board on Feb 16, 2012. The latest review Return never happened was posted on Apr 18, 2024. The latest complaint Missing product was resolved on Sep 05, 2023. Glencara Irish Jewelry has an average consumer rating of 2 stars from 159 reviews. Glencara Irish Jewelry has resolved 27 complaints.
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  1. Glencara Irish Jewelry Contacts

  2. Glencara Irish Jewelry phone numbers
    +1 (866) 567-7451
    +1 (866) 567-7451
    Click up if you have successfully reached Glencara Irish Jewelry by calling +1 (866) 567-7451 phone number 2 2 users reported that they have successfully reached Glencara Irish Jewelry by calling +1 (866) 567-7451 phone number Click down if you have unsuccessfully reached Glencara Irish Jewelry by calling +1 (866) 567-7451 phone number 45 45 users reported that they have UNsuccessfully reached Glencara Irish Jewelry by calling +1 (866) 567-7451 phone number
    USA & Canada
    1800 664 818
    1800 664 818
    Click up if you have successfully reached Glencara Irish Jewelry by calling 1800 664 818 phone number 14 14 users reported that they have successfully reached Glencara Irish Jewelry by calling 1800 664 818 phone number Click down if you have unsuccessfully reached Glencara Irish Jewelry by calling 1800 664 818 phone number 27 27 users reported that they have UNsuccessfully reached Glencara Irish Jewelry by calling 1800 664 818 phone number
    Australia
    +353 91 773 769
    +353 91 773 769
    Click up if you have successfully reached Glencara Irish Jewelry by calling +353 91 773 769 phone number 25 25 users reported that they have successfully reached Glencara Irish Jewelry by calling +353 91 773 769 phone number Click down if you have unsuccessfully reached Glencara Irish Jewelry by calling +353 91 773 769 phone number 20 20 users reported that they have UNsuccessfully reached Glencara Irish Jewelry by calling +353 91 773 769 phone number
    11%
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    Ireland & International
    +44 800 680 0627
    +44 800 680 0627
    Click up if you have successfully reached Glencara Irish Jewelry by calling +44 800 680 0627 phone number 18 18 users reported that they have successfully reached Glencara Irish Jewelry by calling +44 800 680 0627 phone number Click down if you have unsuccessfully reached Glencara Irish Jewelry by calling +44 800 680 0627 phone number 63 63 users reported that they have UNsuccessfully reached Glencara Irish Jewelry by calling +44 800 680 0627 phone number
    United Kingdom
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  3. Glencara Irish Jewelry emails
  4. Glencara Irish Jewelry address
    Galway, Ireland
  5. Glencara Irish Jewelry social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
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Glencara Irish Jewelry is ranked 226 among 297 companies in the Jewelry and Watches category

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