Vincent Watch’s earns a 1.6-star rating from 0 reviews and 7 complaints, showing that the majority of watch enthusiasts are dissatisfied with their purchases.
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Battery Change Overpriced
I went to change 2 Tag Heuer watches batteries in Vincent Watch Jurong Point. I was charged S$80 for 2 batteries.
Later I happened to ask H2 Hub in Jurong Point, they are charging only $50 (for 2 same watches) for exactly same batteries.
Same mall, on same day, for the same batteries, the difference is huge.
My last visit to Vincent Watch for sure.
Watch battery replacement service
Unethical and flippant service
I went to the toa payoh outlet to replace three watches' batteries and went home realising that the watch time is still not working.
I went back to the shop and the sales man actually said it is the watch that is not working and cannot refund since I already took the batteries.
It is unethical and irresponsible of the salesman to replace the batteries for the watches without testing if it is working and still collected money for it. Why would I want to buy your expensive batteries for a spoilt watch.
horrible service and irresponsible
I've went to Vincent watch to replace the watch strap holder of my girl's watch and this auntie sales girl charged $10 just for the rubber holder. She claimed that the price is reasonable as the quality of their holder is excellent bla bla bla... so I took up the offer. Unexpectedly, that "excellent High quality rubber" holder snapped within 2 days and we went back to the shop to request for a replacement. Unfortunately after several attempts, the auntie service staff wasn't around and all her colleagues claimed that they can't do anything for us as we are not served by them. Finally, we had no choice but to intentionally visit the shop on a day that she would be around. To our surprise, she refused to replace it for us and claimed that we must have dropped as our strap watch is thin. I was shocked by her comments as she is the one that chose the rubber holder for the watch. I mean why would she recommend a holder that she thinks is not suitable for this strap! I hope the management of Vincent watch could review the quality and professionalism of their service staffs!
Unethical and flippant service
I went to the toa payoh outlet to replace three watches' batteries and went home realising that the watch time is still not working.
I went back to the shop and the sales man actually said it is the watch that is not working and cannot refund since I already took the batteries.
It is unethical and irresponsible of the salesman to replace the batteries for the watches without testing if it is working and still collected money for it. Why would I want to buy your expensive batteries for a spoilt watch.
Is Vincent Watch Legit?
Vincent Watch earns a trustworthiness rating of 82%
Highly reliable. Use their services with confidence, yet trust but verify.
We found clear and detailed contact information for Vincent Watch. The company provides a physical address, phone number, and 2 emails, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Vincentwatch.com.sg has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Vincentwatch.com.sg appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Vincent Watch's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 0 complaints being resolved.
- A user on Complaintsboards.com notes that they were interested in purchasing a product from Vincent Watch, but after conducting a search on multiple review sites, they were unable to find any reviews or feedback. The user advises others to be wary of the company's lack of online presence and to consider alternative options.
- Vincent Watch protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Vincent Watch has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
lousy service & dishonest staff
Super bad service encountered at tampines mall outlet! Went there to change a leather strap for a watch and realised the minute hand totally dropped off when reached home. Went back to them and met a super rude sales staff, insisting not their business and said the minute hand could have dropped off because of swinging and he walked off to attend to other customers. Excuse me, you wear a watch on a hand and you don't expect the arm to swing, pardon me, please show me how to do that! That is a ridiculous and stupid excuse to shirk responsibility! He did not even offer to help fix or offer to send for repair. I asked for the staff that changed the strap for me and he even lied to say that the staff is not around. I stood outside the shop for a while and to my surprise, I saw that staff walked out from the small office! LOUSY service and DISHONEST staff! Never to patronise this shop!
bad service and the staff broke my watch
On 16 October 2015, I went to this shop to enquiry bout my leather watch...i show him how much he charge for the strap...he says 12 buck...i agree...and then i took out my hp to make call.den he came n i see the leather is still spoilt..so i ask him what is this...he say that had already spoilt in d first place...so i ask him...didnt i ask just now to change strap...n he says its 12 n i agree...after that he says its 25 bu ck...so i politely decline, take my watch n about to walk away..then he say u got to pay for the battery...i tell him since when i ask him to change battery as my watch d battery is still ok...so i tell him pls change back to my old batt...he took it, i heard some hammering n he just put my watch on d glass surface n walk away...when i look at my watch...all my crystal inside was scattered...i was so angry...he gonna have his karma...pls...do something...
terrible service
Brought a watch there to fix. Not only did I get chased off as I worked at a watch pushcart. One middle-aged lady staff insinuated that I am disrupting her business and will not be able to afford to pay for any lost watches. Watch service for $3 for the first time I brought it there to fix, charged me $5 this time round. I will never patronise their shop again!
The complaint has been investigated and resolved to the customer’s satisfaction.
the staff spoiled my watch
Yasterday evening i took my Guess watch for replacement of battery at vincent Watches jurong point.
The lady in question said $12 dollars and i agreed. the misery started once she started with the replacement.she started hammering my watch from all the sides. I got a bit apprehensive and asked her why she was hitting it so hard. This woman told me that she knows what she is doing. Now i saw her hammering it more and even pulling the watch with both her hands. I immediately asked her to stop, and she was like "ok la, if you do not want me to try its fine." I took the Watch from her and saw that she had hammered on all the sides and actually caused dents and scratches all over the watch. I asked how could she do such a thing and the woman shamelessly told me she was trying to open it with all the hammering(did not even apologize).this woman actually even hammered the strap. i demanded that i want to speak to the owner and she flatly lied that she was the owner.I could not handle my anger as in someone just hammered and dented my watch rite in front of my eyes. I wish to speak to the owner and let the person know the negligence of his staff. can anyone help me how to go about it?
thank you, hope to get some solution soon. I checked online and all the sites seem to redirect me to the store address and phone number.
Went to the Causeway Point outlet.the salesman was so bloody arrogant.i asked about the mudmaster g shock and he is like not interested.he is more interested in his phone calls.anyway they are asking for $950 for the watch and I told my self they don't deserve my money with such crap attitudes.Basically this bloke was like See me no up!
I bought the mudmaster from another shop nearby much cheaper and I ordered another one of a different Colour from Lazada when I returned home.
Suggest You guys keep away from this snobs!
Shop at Lazada for great prices!anyway I don't have anything to do with Lazada ..it's just my frank opinion.
I brought a watch to vincent watch at jurong point for servicing. The back cover for the battery came off. I stood there waiting silently for 10 minutes. One middle-aged lady came to chase me off and even insinuate that I won't be able to pay for the lost watches or customers due to my disruption. I think it's due to me working part time at a watch pushcart. Am I not a customer as well? Beware! One complaint I saw in this website was on a battery replacement and a damaged watch(guess watch)
Just went there to change battery for my wife watch tonite, I paid $20 for it. My wife said not to go Vincent watch again, never believe a battery to cost so much, used to be only $8/-.
Purchased a watch recently from them and had experienced problems with it less than a month. Hence I brought back to the shop asking for assistance for a check, Not a Change. However, the Bespectacled lady whom I reckoned to be the boss/supervisor kicked up a big fuss, claiming that it's not their concern & that the watch ought to be brought back to their agents for checks instead. IF not to pay the change of battery.
I find that unreasonable as it’s a newly bought watch, the battery life is normally about a year or longer.
All I asked was to check if the fault lies with the battery or the mechanism, why kick up a big fuss?
The other sales at the shop carried an equally bad service attitude.
Before the deal was closed, all was agreeable. We were told if we had any issues with the watch, feel free to bring it back. yet this was how I was treated.
The nastiness of the sales had seriously turned me & I dun suggest buying from such 2 faced dealers.
AVOID TIME CLUB too !
The "show you the worn rubber seal" was an act to show me that she did open the watch cover - She might not have opened the watch, let alone changed my watch battery for a new one.
I had bad experience too at Vincent Watch Juroing Point. That time I changed battery for my remote gate. A guy attended to my change. Damned rude when I ask a question. But you are lucky to be having your watch battery changed right in front of you when you can stop what you don't want to happen. I had a worst experience at TIME CLUB, just a few steps away from Vincent Watch. This shop manned by few mandarin speaking women, charges $12 per battery change. I wanted to change battery as the analog hands stop during the date switch at 11pm. My watch was brought inside, a small back room. I can see the woman but too far to see what happened. She worked on my watch, then came out and showed me that my rubber gasket worn off - I thought it was impossible - a seal that was there just 3 years - other watch I wear over 10 years never had this issue and moreover non moving part. She did not suggest to replace it but said she would put it back properly. I took the watch home and found out it stop at 11pm again. Did not have time to go back to shop immediately, went back a week later. Shop attendant said my watch was faulty. I thought she did not actually changed the battery. I said I want a refund if i go to another shop and change and does not stop at 11pm. She said no refund even that - the change is not garanteed she said. I went to another shop and it was confirmed - the watch works all day. REMEMBER the shop name "T I M E C L U B".
I can't agree more! They damaged my Tag Heuer watch when I brought it over to them for changing batteries :( I've done up a complaint letter and I'm going to start sending it everywhere! I've copied the link to your complaint in this website and will be sharing it with everyone as well!
Here's the link to my complaint about them: http://www.complaintsboard.com/complaints/vincent-watch-at-jurong-point-vincent-watch-jurong-point-conmen-poor-services-unprofessional-rip-off-c600542.html
I brought my watch to get the back battery cover closed on 3 July 2011 to get it close shut after it dropped out. One middle-aged lady(short hair) tried to chase me away as I'm working part time at a watch pushcart. Am I not a customer? She even insinuated that I won't be able to afford to repay any lost watches or customers.
Overview of Vincent Watch complaint handling
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Vincent Watch Contacts
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Vincent Watch phone numbers+65 67 841 868+65 67 841 868Click up if you have successfully reached Vincent Watch by calling +65 67 841 868 phone number 0 0 users reported that they have successfully reached Vincent Watch by calling +65 67 841 868 phone number Click down if you have unsuccessfully reached Vincent Watch by calling +65 67 841 868 phone number 0 0 users reported that they have UNsuccessfully reached Vincent Watch by calling +65 67 841 868 phone number
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Vincent Watch emailscustomer_service@vincentwatch.com.sg100%Confidence score: 100%Supportcontact_us@vincentwatch.com.sg79%Confidence score: 79%support
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Vincent Watch address1 Jurong West Central 2, Jurong Point, Singapore, 648886, Singapore
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Vincent Watch social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Vincent Watch contacts
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