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Gexa Energy / Don't use them

United States Review updated:
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I was on hold (Monday 2:00 pm) for 41:07 min wait time for Cust Serv just to be told «I can't help you- goodbye!" Lousy company - high prices - no customer service - GEXA wants you to pay for services they do NOT provide. Call them and all you get is voice mail jail - NO CUSTOMER SERVICE - customer care representative equals "kiss off stupid"

This company is unwilling to respond to any customer issues other than them collecting money. They will not speak to customer and have a voice mail system that routes you to one dead end after another.

Bad company - make another choice - any company is better than GEXA.

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Comments

  • Mh
      May 02, 2015

    Gexa Energy - Past due bill
    They waited seven months to let me know that I had a past due bill from my last apartment. Why did it tale them more than half a year? Where is their accounting/audit department?

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