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Geico Auto Insurance - Florida / illegal use of phone recording

1 United States Review updated:

Geico Car Insurance Company - Florida. Is this Illegal use of phone recording by the Geico Insurance Company?

Beware new or existing customers when calling Geico. If you allow your conversation to be recorded for quality assurances purposes as claimed by Geico before the conversation begins with their representatives. The phone recording is not only used for quality assurance purposes but it will also be reviewed and any portion of the recorded conversation identified as fraud will be sent to their investigation department. I could be wrong but Quality Assurance (QA): means. All actions taken to ensure that standards and procedures are adhered to and that delivered products or services meet performance requirements. Where does it say itE28099s used for identifying fraud in the definition?

Geico should stop the practice or Make phone callers aware of the full intent their phone recording will be used for, before beginning the phone recording.

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  • Mo
      11th of Mar, 2008
    -1 Votes

    Duh you ###. Of course they use it to identify whether or not someone is committing insurance fraud. By the way, they don't record every call, either, the rep you speak with sends a "tip" to their underwriters or "risk pursuit" letting them know what they heard. It's THOSE people who determine whether or not you are committing insurance fraud. If it's determined you are, they will raise your rates or cancel your policy, and they have every legal right to do so.

  • Wp
      31st of Mar, 2010
    -1 Votes


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