Geico Auto Insurance - Florida / illegal use of phone recording
Geico Car Insurance Company - Florida. Is this Illegal use of phone recording by the Geico Insurance Company?
Beware new or existing customers when calling Geico. If you allow your conversation to be recorded for quality assurances purposes as claimed by Geico before the conversation begins with their representatives. The phone recording is not only used for quality assurance purposes but it will also be reviewed and any portion of the recorded conversation identified as fraud will be sent to their investigation department. I could be wrong but Quality Assurance (QA): means. All actions taken to ensure that standards and procedures are adhered to and that delivered products or services meet performance requirements. Where does it say itE28099s used for identifying fraud in the definition?
Geico should stop the practice or Make phone callers aware of the full intent their phone recording will be used for, before beginning the phone recording.
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