Geek Squad / asus laptop

Contact information:

Asus laptop model number m70vn-c1
Service order number 00101 - [protected] dated 12 7 2016
Geek squad services at 25422 el paseo mission viejo 92691
My name is kim mckinney address is
24572 quintana
Mission viejo 92691
Email: [protected]

I brought in my laptop to the geek squad and had to purchase the one year service plan for $200 for them to find the problem I was having. ended up needing a new hard drive which they installed. they installed windows software onto the new hard drive. when I went to pick up the laptop I noticed that the touch screen no longer works. I then had to leave the laptop again so that they could trying to figure out the issue with the touch screen. several hours later I receive a phone call stating that the laptop cannot be repaired and the touchscreen still did not work and that there was nothing else they could do. I am very dissatisfied with the service I received and the fact that there was no compensation in any form or manner from the service reps or managers. I now have a very expensive laptop that I specifically purchased for the touch screen capability and now it doesn't work.

Dec 07, 2016

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