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2.4 221 Reviews

GearBubble Complaints Summary

77 Resolved
144 Unresolved
Our verdict: Engaging with GearBubble, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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9:18 pm EST
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GearBubble 1  heart pendant necklace

Order #gb_14168a658ca1e902
Status Updated Dec 31, 2016
Your item has shipped!
Your order has been shipped by -
Service : USPS
Tracking Number : 9400111899564557271309
Shipping Date : 2016-12-21

Still have not got this

Michael Ray
[protected]
[protected]@hotmail.com

Shipping Address Line 1: 243 grimes st B
Shipping Address Line 2:
Shipping Address Line 3: Eugene, OR 97402
Shipping Address Line 4: United States

Product Name: My Little Girl Yesterday

Product Description: Necklace

Tracking ID: 9400111899564557271309

Service: USPS

THANKS

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4:36 am EST

GearBubble I leo polumbo order a necklace on dec. 17, 2016

The necklace I order was " To my gorgeous wife" I've yet received anything. I was hoping my wife would get Christmas didn't and now for New Year's. Let me know something. I would like to Know when I will receive the necklace? It's been 13 days since I placed my order and I paid for it up front. I'm waiting for a response on this matter please. Thank you for your time in this manner.

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1:26 pm EST
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GearBubble father/son necklace

2  Round Pendant Necklace - Gold Plated.
I paid $55.90 for two necklaces.
I just purchased 2 of them for my 2 sons. I received it after Christmas, and I would like to return or receive a refund. It is so small that I can hardly read the words. I would never in a million years give that as a gift to someone I loved! Please refund. Thanks,
Michael Mastroianni

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John D. Shane
, US
Jul 11, 2018 12:03 pm EDT
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I HAVE TRIED SEVERAL TIMES TO REACH YOU TO FIND OUT WHERE MY ORDER: 04edb03f3a698a98 and have heard nothing, except your order takes 12 - 15 business days, It's been more than that. Like i said i am notifying, the CT, Better Business, Consumer Protection, and our local Ploice Dept, and the local FBI in Hartford, CT.. Just to let them know how you are SCAMING people and I have give each your Web Site and al the information, even your phony phone numbers "[protected]" and your address: 6440 Sky Pointe Drive #140-361
Las Vegas, NV. 89131
JOHN D. SHANE
Oh I also notifyed my Credit Card Company Fraud Dept.
You have a great day,

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John D. Shane
, US
Jul 11, 2018 12:00 pm EDT
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where is my order 04edb03f3a698a98

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John D. Shane
, US
Jul 11, 2018 11:59 am EDT
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I HAVE TRIED SEVERAL TIMES TO REACH YOU TO FIND OUT WHERE MY ORDER: 04edb03f3a698a98 and have heard nothing, except your order takes 12 - 15 business days, It's been more than that. Like i said i am notifying, the CT, Better Business, Consumer Protection, and our local Ploice Dept, and the local FBI in Hartford, CT.. Just to let them know how you are SCAMING people and I have give each your Web Site and al the information, even your phony phone numbers "[protected]" and your address: 6440 Sky Pointe Drive #140-361
Las Vegas, NV. 89131
JOHN D. SHANE
Oh I also notifyed my Credit Card Company Fraud Dept.
You have a great day,

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John D. Shane
, US
Jul 11, 2018 12:01 pm EDT
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please read

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1:10 pm EST
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GearBubble Coffee cup

The package was damaged and one of the two cups was broken. The box had damage on one corner and allowed contact with the cup.

Donald L. Jacobson
39666 Country Club Dr.
Palmdale CA 93551
Cell Phone [protected]
Home Phone [protected]

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2:52 pm EST

GearBubble daddy to daughter pendants

Order gb_3b03e329bdf4fe0b. Ordered 3 daddy to daughter pendants on December 7th it is now December 29th and the order showed up with two of the three pendants I ordered. I have emailed several times called the 800 number several times absolutely nothing back from this company do not buy from them it might be a scam. If they are a legit company their customer service sucks

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11:37 am EST

GearBubble order # gb_158f473b9a125065

I ordered my husband a personalized necklace on December 18th. Every time I check tracking it says my order is being processed. I emailed the provided email on December 23rd and all I have received is the automated response saying my email is being reviewed.
I paid for this item I really would like to know what's going on with it and soon. Please respond.

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5:37 am EST

GearBubble "in my life" poster

Gearbubble sent the wrong item. While it arrived before Christmas, it wasn't the item I had ordered as a gift, and I had to pay for overnight shipping to buy another gift from Amazon to replace this. I have reached out by email, chat and phone -- during regular business hours -- and have received no response. I finally had to file a complaint with American Express.

AWFUL customer service.

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2:46 pm EST
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GearBubble gold necklace for my wife

i ordered the gold heart necklace that says thanks for being my naughty lover and what not, this was december 11th this was a christmas present for my wife that i never recieved, but you got your money so you can imagine im pretty pissed off, ive gotten four emails order confirmation, a reciept email, your order is being processed, and my order is being made, that was the 14th, and still havent recieved #### todays the 27th my email is jamesmorgan.[protected]@gmail.com i want my damn money or that necklace a.s.a.p. and thanks for waisting my time order# gb_4d1036ee67e62347

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12:21 pm EST

GearBubble ordered donald trump mugs and have not received product or any information

Transaction #gb_f8e7b0b125ce07d2 was given in confirmation e-mail to me.
Have had zero contact from gearbubble.com [protected] Nv since I placed and paid for the order, in the amount of 93.60 by Discover Card, on December 8th of 2016. I was told on the confirmation that the order was being submitted to somewhere to be made and that I would be notified when mugs were shipped.

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Linda_In_Michigan
, US
Jan 05, 2017 3:07 pm EST
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I had the same thing happen to me. Ordered 2 mugs for Christmas and was my account was charged in November, but no update since Nov 30. Emailed customer service, received their standard email and ticket was closed. Just emailed again for a refund. They really suck.

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7:04 pm EST
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GearBubble wife heart necklace

My husband ordered my necklace on November 24, 2016. Order number gb_f0fdaf4b2945b329. When I call the number provided, I get a recording that tells me to email. When I email I get an automated message telling me my request is being reviewed. It is now December 24 and I still have no necklace. There is a tracking number but it is useless. At this point I just want my money back and never to hear the name "gearbubble" again.

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albertbailey
, US
Jun 13, 2018 2:50 pm EDT

On May 7th. I purchased a necklace for my wife. The money has been deducted from my checking acc. I was hoping to get it in time for Mother's Day, and Father's Day is a week away and still I haven't received the necklace. My name is Albert Bailey, address 3001 Yorktowne Dr, Laplace, LA 70068. Cell phone [protected], e-mail address bailalb@aol.com. I need someone to contact me or put my money back in my account, if not I'm going to contact the Better Business Berea. You people have no business advertising if you can't deliver.

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GearBubble
Jun 14, 2018 12:50 pm EDT

Hello Albert,
Upon checking, the necklace you ordered was shipped on May 22nd. The shipping times on this item are 10-15 business days and that time does not include weekends or holidays. The latest status on your tracking, you can view here: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400136897846384225775

June 9, 2018, 10:00 am
Insufficient Address
LA PLACE, LA 70069
Your item was returned to the sender on June 9, 2018 at 10:00 am in LA PLACE, LA 70069 because of an incomplete address.

Your order had the address as Yorktowne Dr, Laplace, LA, , 70068, United States
http://prntscr.com/jv0nvm

We will refund this order for you. Please allow 5-10 business days for the funds to reflect back in your account. You will receive an email confirmation once the refund has been initiated. We apologize for the inconvenience.

B
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Bobbi Cassibo
, US
Jan 19, 2017 1:44 pm EST

Did you get your refund?

ComplaintsBoard
M
3:57 pm EST

GearBubble transaction id #: ch_19qmlheri5j6h4cwqmtscgrq

I submitted an order for a heart necklace (wife) on 12/13/16. Checking on order yesterday gave me the same BS...
Order #gb_14cce11e709283d4
Status Updated Dec 13, 2016 & Dec 23, 2016
Your order is being processed.
We will update you when the item is shipped.

I ordered in time to get the order by at least this time. 24th. Yet nothing.

I made the mistake of making 2 more orders on the 23rd for Son/Daughter. I am probably looking at the same problem...in other words...I have been Scammed!

Michael Powell
[protected]

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9:56 am EST
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GearBubble ordered the wife and daughter gold heart pendant

I ordered the two golden heart pendants on the 15th of December, the add said 7 days to deliver the product, I still have not gotten anything yet. No email on shipping or when it is going to be delivered. My email address is [protected]@gmail.com. I have tried to contact you for the past 4 days and no response yet please help me by calling me on [protected].

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9:50 am EST

GearBubble order placed with gearbubble

OMG where do I start!
Order placed on the 8th December 2016 with them assuring delivery before Xmas
Order placed.
Next day recieved email conformation saying they are being made
Week later chased up by email. No reply
Tried their tracking route . They can't be assed to update it
Since then I've sent 4/5 emails. Yep, no reply.
Yesterday on the 23rd December, sent email begging and pleading just for an idea as to when or even round about delivery expected. No reply
Today is the 24th December I know for sure now that this not happening
I will be disappointing my wife and Daughter tomorrow with a nice surprise
I have since emailed them yet again to say to stick um up where the sun doesn't shine and want an immeadate refund
I advise anyone to not purchase anything from this shower of sh...t

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4:02 am EST
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GearBubble customer service

Never going to use this company again!
Item was ok but a LOT smaller than expected (I could hardly read the writing on the necklace) but that's not the reason why I wouldn't use this company again.
The price of the item(s) on the website aren't marked clearly enough - I had to pay a lot of postage to get this shipped to the UK which then got lost in the postal system when it arrived in the UK (I had a tracking number I could follow luckily).

I contacted customer support via their website about the issue of my missing item and they completely ignored me! Luckily I paid via paypal so put in a claim and surprise surprise they got in touch the very next day. They then expected me to chase this up with the post office to see where my item was - I'm the customer for God's sake. I shouldn't be expected to chase up my own missing item I didn't receive.
A few days later I received a letter from the post office saying that I had to pay import charges for the item. It did NOT mention anything about this on the website.

So basically I had to wait 6 weeks before I received my item and due to the postage cost (and an extra £13 to pay in import charges!) my item actually cost twice as much as advertised.

Never again!

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Update by Clive LJ
Dec 26, 2016 9:00 am EST

It was 6 weeks before I received this (not that this has ANYTHING to do with you) so get a life!

Update by Clive LJ
Dec 24, 2016 9:32 am EST

Do you represent this company?

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Larry Boyer
, US
Dec 13, 2018 10:27 am EST

I placed my order on November 16 just found out today I was suppose to have delivered November 26 but I never received it . Item # 1AV92705D40194245 Would appreciate it if something could be done about this I purchased it for Christmas. Thank you Larry

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Larry Boyer
, US
Dec 13, 2018 10:15 am EST

I placed a order November 16 I've been trying to find out when it will be delivered I finely found out it was delivered November 26 but I never got it The item # is 1AV92705D [protected] . I ordered this for Christmas & really would appreciate it if you settle this problem. Thank you Larry

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11:58 am EST
Resolved
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Replied
GearBubble has left an official reply on this complaint.

GearBubble daughter necklace ripoff

I ordered just one Daughter Necklace on December 14th. I received an immediate confirmation, followed by an email on December 16th stating the order was "being made." That was the last correspondence from them. As of today, December 23rd, I have not received the necklace. I have emailed them at their [protected]@ email, not once but twice, and have had no response back. So I plan to file a complaint with the BBB. And I will make sure no one that I know ever orders from them!

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SSG Garcia
, US
Aug 15, 2018 1:26 pm EDT
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I had the same service and money stolen from me off this website ( Gearbubble). To think just to make a one time purchase of $39.90 and was ripped-off of another $297.00 for I don’t know what. DON’T DO BUSINESS WITH THEM... THEY ARE THIEVES!

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GearBubble
Sep 12, 2018 2:18 pm EDT
Replying to comment of SSG Garcia

Hello Augustine,
You were charged $297 for the GearBubble Pro account you opened. You get a 14 day free trial and billed on the 15th day. Subscription fees cannot be refunded. We apologize for the inconvenience.

Regards,
Nicole
Team GearBubble

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WWM09
, US
Dec 31, 2016 8:08 pm EST
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I had a similar experience. I tried to change my order immediately after I placed it, didn't hear back for a couple of days. They said I couldn't change it, could only cancel, so I tried that. They charged me for it anyway, sent the one that I cancelled and have not responded to any of the four messages that I have sent. And, they sent me a link to review the product .. which I did, and included everything that had happened and I have heard nothing.

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11:06 am EST

GearBubble daughter necklace

Ordered three Daughter Necklace on December 9th and never received them. I tracked them and it was sent back due to lack of address. Just want my money back. I emailed you three times and no response back. So I made a complaint with the Attorney Generals Office and the BBB. Here's my Order #gb_66dcd108c06a917b and here is the tracking Number 9400111899564599230609. Go on and see what it says.

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10:17 am EST
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GearBubble coffee mug with picture

I downloaded the picture I wanted on the mug. The picture is so dark it is barely recognizable. I am incredibly disappointed with the quality. I cannot believe the company would send something of such obviously poor quality without contacting me first to let me know how compromised the item would be. The mug was to be a very special Christmas gift for my husband with a picture of our son, a US Marine who is away from home this Christmas. This is terribly disappointing.

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7:57 am EST
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GearBubble order has been processing for 2 weeks and 5 days!!

I ordered 2 mugs from them on December 4th, 2016. It says on their website it could take up to two weeks to ship, which seems like a lot but I figured its the holiday season so that might very well be the case.

However it is now December 23rd and my status still says "PROCESSING".

I emailed them this past Tuesday and they said that due to the holiday influx it may take longer, but how in the world is an order for two mugs processing for 19 days?!
(the holidays don't always happen in December and there is no way they could have possibly predicted the major influx in orders this month...) [yes sarcasm]

They were quick to respond to my email but nothing has been done. And my refund that I requested has yet to be addressed.

I am extremely dissatisfied. I will never order from them again and I will be sure to let anyone I hear of looking to order from them let them know this website is a complete scam with the worst service.

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kazza1961
, AU
Jan 03, 2017 2:18 pm EST

I ordered a mug on 30 December. I received an email to say that it was being processed and then another to say it had been shipped ( I live in Australia) using the FedEx Tracking number, the only information I can get is that it was in Sydney (I live in Melbourne) on 20 December and is in 'transit' with no scheduled delivery date. I am not impressed. I will not use Gear Bubble again and I will now seek a refund.

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debbie196350
54650, US
Dec 30, 2016 7:16 pm EST

Yep i am having the same exact problem you are! I ordered my mug on Dec. 3rd they took the money out of my account right away and i got an email on the 5th of Dec. that it was being made and still saying it is processing i have sent emails after emails and no replies! If i do not hear from them by Tuesday Jan.3rd 2017 i am going to my bank to file for a dispute!

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Mac Clark
, US
Dec 24, 2016 9:47 am EST

OMG where do I start!
Order placed on the 8th December 2016 with them assuring delivery before Xmas
Order placed.
Next day recieved email conformation saying they are being made
Week later chased up by email. No reply
Tried their tracking route . They can't be assed to update it
Since then I've sent 4/5 emails. Yep, no reply.
Yesterday on the 23rd December, sent email begging and pleading just for an idea as to when or even round about delivery expected. No reply
Today is the 24th December I know for sure now that this not happening
I will be disappointing my wife and Daughter tomorrow with a nice surprise
I have since emailed them yet again to say to stick um up where the sun doesn't shine and want an immeadate refund
I advise anyone to not purchase anything from this shower of sh...t

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1:51 pm EST

GearBubble son necklace

I ordered a necklace for my son on Dec 9, 2016. The company promptly took my money, however I have not received any thing to date. Only a email saying that order is processing. This is a Christmas present, however I guess my son will not be receiving it this Christmas. If a company cannot deliver, the decent thing to do is to let customers know that their product will not be delivered.

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11:36 am EST

GearBubble gearbubble as a seller

I was recently a seller on Gear Bubble. I created a store on the site in August and didn't make a penny! That is a side note.

I was also a member of the group on Facebook. I posted a legitimate question on how to deal with complaints about products and items being wrong or late in terms of shipping. Well, I thought they were located in Kansas which is where the founder is located, so I responded to an angry person on Facebook who shared a post on my gear bubble page, to contact gear bubble directly at [protected]@Gearbubble.com with any problems and mentioned that the founder was located in Kansas because I thought his company was also. I was then informed by the founder (Donald Wilson), through a comment in the Facebook group, that my page's name was confusing to people and to send them to the customer service email. Well I did so and I also changed the name of my page so people would not be confused. Apparently he saw my comment to the angry customer and the next day (today December 22nd), he again commented but said what I did was "uncool"by giving his location to a customer and claimed he had given me one chance to fix things, then removed me from the Facebook group. I could not respond so I am posting this complaint. By pulling a ##### move like that, I blocked him on Facebook, deleted my Gear Bubble Facebook page and emailed Gearbubble to delete my seller account. I will NEVER have anything to do with that company ever again and I advise any one else to stay away from them. From the looks of other complaints here, I am justified in feeling this way because the founder was butt hurt and responded to me the way he did. I tried to legitimately sell through his platform and ask a real question but was met with bull####. Well #### Donald Wilson and Gear Bubble. Please feel free to share every complaint you find about this worthless company. You're better off buying or selling through a different platform.

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No9254me2
, US
Dec 27, 2021 9:41 pm EST
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I agree Donald Wilson is a scumbag liar and thief. I listened to his spiel on their DFY ecommerce business that you can buy for $1995 it included them building a website ( which turned out my 12 year old could have built), they give the same exact ugly website to everyone that gets the program.. Then they are supposed to fill my new store with a certain number of products monthly they are now 50 products behind, Then they also guarantee that they will send traffic to my website and guarantee I will get a sale within 90 days. Well didn't happen. They have a double your money back if you don't get a sale. Not only did I not get a sale in 90 days I didn't get a sale in 6 months,

I just wrote to them and their "Gatekeeper" Daisy wrote back and told me " I see that we have had your store built up with all the promised products. We also generated one sale for you for the campaign Dog mom custom mug in Aug, 2021. The sale was from our traffic, and the payment went through our processor" WHICH IS A BOLD [censored] LIE ! I got my store in April and August is more than 90 days . I guess not only can she lie she can't count. I tried to login to see this sale that supposedly happened and lo and behold I'm locked out of my $2000 account. I'm so pissed off right now I may have to go to Kansas or Vegas or wherever that [censored] thief lives and do something I can't say here. You'd think as much money as he makes he'd at least live up to his word. But all he really cares about is Donald Wilson. KARMA go get him and get him good. DO NOT WORK OR BUY FROM GEARBUBBLE ! He employs underage kids overseas to make his products. He should be ashamed

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