I just had my Chevron/GE Money bank account closed because an automatic payment was declined and a second manually entered payment was declined same month. I called GE Money bank and explaind that this card was linked to a business account and I didn't have control over the money. I assumed (foolishly obviously) that my partners would ensure the gas the company uses would be paid for. They didn't and it got returned. Luckily the account never went delinquet as it was always paid ahead. In fact when it took the automatic payment that would have put in the overpaid status.
After getting the good by dirtbag letter, I called customer service and asked why im being cancelled. they said because you had two checks returned. I said, they were automatic payments and we consider them the same as checks.
Bottom line is, ok, so payments that weren't due were returned. I don't see the big issue with this as long as I paid the account long before it was even due. Then when I explain to them that this card had been put up for business use, and I had foolishly relied on others to take care of financial responsibilities, they said this is a company decision.
I had taken the payment away from the company and was going to pay it from my personal account and get myself re-imbursed from the company. I know it wasn't great having payments returned, but as long as I didn't fail to pay what I agreed to I don't see the problem. Especially after explaining how I wanted to have this business pay the bill since it was using the credit card. Well, apparently GE Money bank will not have their decision affected in any with the facts. I'm not saying this issue should have been ignored, what I am saying is how about listening to the facts and allowing an otherwise good customer to keep buying your product and you making money as long as he can explain why it happened and explains a plan to correct it (IE: put payment agaisnt personal account.)
Well, now I will have a positive account from GE Money bank that says closed by creditor. Funny entry since the account was in good standing except for the automatic on line bill pay stuff.
I hope to never deal with this terd of a bank again. I think there decisions rely way too much on computers and anything to do with real life has no bearing on the facts. Again, I was paid ahead so they lost no money on me. They just figured if a non required pre scheduled on line payment does not go through I was a serious risk.
Good luck GE Money bank. It's banks like this that make me think I'm so glad so many of them lost their tails in the real estate market. I just wish the government would stop using my tax dollars to bail them out of their own mess. Let the banks fold. We will be better off I think.