SUBMIT A COMPLAINT

Galahotels / holiday reservation website

Turkey, GB
Contact information:

Galahotels after 2 months still has not refunded my booking. I have called >20 times emailed> 20 times, I spoke with Bahadir and Tunayapak, both promising to refund but nothing ever happens. This company is doing this on a regular basis. They take money and then do not refund customers. I too will complain and report this to complaints service...

this is the negative review details below I posted before...
I posted a negative review before about cancelling a booking however i have not had a reply, despite a response on my initial review saying that they had contacted me I still have not had this issue resolved.

so here is the updated situation. I made a booking for one nights stay in london, a suite total cost around £350. I realised before the date of the reservation that I needed to change my reservation and contacted Gala hotels, they said to me that I can cancel this online using the login area for customers. When doing this I found that there was no reservation there to cancel. I called them and spoke to someone who said he too could not see my reservation but that could be down to a IT problem and promised to call me back after 1 hour. I never received a phone call. I sent further emails the next day asking to cancel my reservation as I did not get any confirmation that it was in fact cancelled. All of my emails were not answered. I did this all before the day of the reservation for the hotel so I was within the allowed cancellation time. I have sent over 20 emails, a dozen calls and still no resolution. I would not recommend this company to anyone. Dishonest and deceiving clients...

You said that you resolved the case but you did not cancel my booking like I had requested.

Br
Mar 16, 2017

Post your comment