The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Future Shop / They don't deliver and they don't cancel...

1 Montreal, Canada

I have ordered a sofa using the futureshop.ca website on 27th of January. I changed my mind the next day, and I wanted to cancel.

They replied "we can't cancel the order as it is already processed but you can return it after it's delivered". OK, I started waiting for the delivery.

It has been more than 16 days, the item still did not leave their warehouse, I did not receive any shipment info and they are not answering my messages.

The info they gave me was:
WITHIN 2 weeks I'll receive a 'Shipping Confirmation Email', confirming that the item has left the warehouse. STILL NOTHING.

Ba
Feb 12, 2015

Post your comment