Future Shop / They don't deliver and they don't cancel...
I have ordered a sofa using the futureshop.ca website on 27th of January. I changed my mind the next day, and I wanted to cancel.
They replied "we can't cancel the order as it is already processed but you can return it after it's delivered". OK, I started waiting for the delivery.
It has been more than 16 days, the item still did not leave their warehouse, I did not receive any shipment info and they are not answering my messages.
The info they gave me was:
WITHIN 2 weeks I'll receive a 'Shipping Confirmation Email', confirming that the item has left the warehouse. STILL NOTHING.
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