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Responding to an ad from Frontier Media Internet provider, they just happen to be the new Internet Co. in my small town, I checked out the Internet deal they sent me. After calling their number, the operator told me that I would get a reasonable monthly rate for Internet (about $49), which turned out to be a huge lie. I even asked about taxes and other fees that I expected and again I was flat out lied to about those as well. The two Internet boxes came very late to my home. I was in the hospital having cancer surgery when apparently the modem arrived and when I got home to inspect it all, there was also a billing of $163, 00. This was more than three times what it was suppose to be. I was too weak from surgery to connect the gear and was unhappy about the overcharged billing too, so called Frontier to cancel. I also complained about the over stated bill. The operator was accommodating in recognizing the way too statement they sent me and said that it would be corrected. I replied to that NO, I am cancelling the service, I have NOT used it and want to return the gear back and cancel. with Frontier. The operator agreed to that and said empty return boxes would be sent right out. They never arrived and it is some 4 months later. By this time I was aware that I had been victimized by bait and switch from the ad and that damn bill would not go away, no matter how many times I called Frontier and repeated myself. Over and over I called about no return boxes and why I was getting billed for some 3 months service and, a service I had never even used. They kept saying the boxes would be there any day and I also kept getting the same $163.00 bill from them, only now they were telling me this ridiculous bill was going to collections. As many times as I tried to correct this annoying problem (the one that THEY created for me), my concerns were being foisted upon deaf ears at Frontier. The operators were either all [censor], or they were being told by their boss to step around the issues and keep demanding the money. This is Chicken sh t like for certain for them to manipulate me and others and still demand money that they obviously in NO WAY earned or deserved. Now I am getting the ole credit department phone calls of "how come you not pay mister?: The annoying grilling me just got dumped on a collection company from back east somewhere, AND they have the same deaf ear policy as Frontier. The reality on this side of the fence is: I have no intention to pay these [censor] off''s and I hope that the justice department takes notice and goes after a company that is fraudulent by it's nature or it's business plan. Either way, they need to be dealt with harshly by killer fines. To say what they do is an injustice, NO it is the new way that companies make their quarterly Wall Street numbers, a means of by hook or by crook. My Mom taught me that one when I was a kid. Do not do business with these business school dropouts. Stand your ground and do not give in. Complain, write letters call your local governments BBB or Consumer Protection Agency. An agency that apparently Trump is reducing and favoring the companies whether they are right or wrong. This agency is there to protect your consumer rights. Use it while it is still there. John Hillard
