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Foot Locker / nike classic cortez women

Oakville, ON, Canada
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I purchased a pair of size 6 nike classic cortez women shoes from footlocker website and got the item delivered on may 1, 2018. When I open the package I noticed the shoes are in different sizes. I got a size 7 for the left foot and a size 6 for the right foot. I called the customer service the next day trying to resolve the problem, the representative answered the phone told me I can either drive to oakville from orillia where I live (over 2 hours drive) to exchange the shoes or return it to the foot locker in barrie that is 40 minutes drive from where I live. I asked if I could return it via mail, she said then I will have to pay for the shipping. I don't understand why do I need to pay for the mistake made by footlocker. It's already frustrating that I didn't get what I asked for now I have no choice but to return the item at my expense. It doesn't make any sense to me. The customer service representative was not friendly nor was she tried to help. Very disappointed with the service received from footlocker and will not purchase anything again from this store.

Foot Locker
Foot Locker
Foot Locker
Foot Locker
Foot Locker

Ju
May 02, 2018

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