On’s earns a 4.0-star rating from 1 reviews, showing that the majority of runners are very satisfied with footwear.
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Elevate your run with On Running's innovative footwear
Hey fellow runners and fitness enthusiasts! If you're on the hunt for a new pair of kicks that blend style with functionality, you might want to check out On AG's collection. From what I've gathered, this Swiss brand has been making quite the splash in the running community. Customers rave about the CloudTec cushioning technology, which seems to offer a 'running on clouds' experience, providing both comfort and support. The lightweight design is another highlight, making those long runs feel a bit less daunting. And let's not forget about the sleek, modern aesthetic that has everyone turning heads. However, it's not all sunshine and rainbows; some folks have mentioned durability concerns, particularly with the outsole wearing down quicker than expected. But, the responsive customer service team appears to be on their toes, ready to address any issues that arise. All in all, if you're looking to up your running game with a shoe that's as much about performance as it is about style, On AG could be your go-to. Just keep an eye on how they hold up over the miles!
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Pros
- Innovative CloudTec® cushioning technology
- High-performance, sustainable materials
- Wide range of styles for all runners
- Collaborations with elite athletes
- Global brand with strong community engagement
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Cons
- Premium pricing limits market reach
- Intense competition from established brands
- Limited product diversification
- Reliance on technical innovation sustainability
Is On legit?
On earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
On has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
On has claimed the domain name for on-running.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
On-running.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
On as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up On and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
On-running.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
About On
The product line of On includes a range of running shoes for different types of runners and terrains. They offer shoes for road running, trail running, and all-day wear, each with distinct features tailored to the specific demands of the activity. On also produces performance clothing, which includes jackets, t-shirts, pants, and shorts designed for both functionality and comfort during physical activities.
On's services include a customer-friendly online shopping experience with a focus on providing detailed information about their product technologies and design. They also offer a shoe finder tool on their website to help customers select the best shoe for their needs based on their personal preferences and running habits.
The company has a presence in multiple countries and sells its products through a mix of online and physical retail channels. On is committed to sustainability and innovation, continuously working on new materials and technologies to improve the performance and environmental impact of their products.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with On. Make it specific and clear, such as "Defective Running Shoes" or "Delayed Delivery of Order #12345".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key aspects such as:
- The specific product or service you are complaining about.
- The date and location of the purchase or interaction.
- A detailed description of the problem, including any faults with the product or issues with the service.
- Any communication you've had with On's customer service, including dates, methods (email, phone, etc.), and the response received.
- Steps you've taken to resolve the issue and any outcomes.
- The personal impact of the issue, such as inconvenience, financial loss, or disappointment.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, email correspondence, or photos of the product. Do not include sensitive personal information like credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from On, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to provide additional information if requested by either ComplaintsBoard.com or representatives from On.
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On contacts
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On phone numbers+1 (206) 354-9605+1 (206) 354-9605Click up if you have successfully reached On by calling +1 (206) 354-9605 phone number 0 0 users reported that they have successfully reached On by calling +1 (206) 354-9605 phone number Click down if you have UNsuccessfully reached On by calling +1 (206) 354-9605 phone number 0 0 users reported that they have UNsuccessfully reached On by calling +1 (206) 354-9605 phone number+1 (847) 207-6276+1 (847) 207-6276Click up if you have successfully reached On by calling +1 (847) 207-6276 phone number 0 0 users reported that they have successfully reached On by calling +1 (847) 207-6276 phone number Click down if you have UNsuccessfully reached On by calling +1 (847) 207-6276 phone number 0 0 users reported that they have UNsuccessfully reached On by calling +1 (847) 207-6276 phone numberCommunications Manager+44 20 3871 8534+44 20 3871 8534Click up if you have successfully reached On by calling +44 20 3871 8534 phone number 0 0 users reported that they have successfully reached On by calling +44 20 3871 8534 phone number Click down if you have UNsuccessfully reached On by calling +44 20 3871 8534 phone number 0 0 users reported that they have UNsuccessfully reached On by calling +44 20 3871 8534 phone numberPrefer to chat in person? Call us Monday to Friday from 6am-6pm (PT), or Saturday to Sunday from 8am-5pm (PT).
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