Well here is icing!
I just got back from foot locker in one of VA big malls.
Went to check out the classic Nike's. The Sales guy was very helpful, to the point he even made me try one of the pairs with a confortable pad inside. He made me feel the difference between the ones with a pad and the ones without a pad. I was convinced that I need to buy the shoes with a pad. I asked for the price of the pad, and he said it is 19.99. I was in surprised. The Nike shoes was for 59.99 and the pad was for a third of that price. I was not mad at the sales guy at all. I actually started joking with him about how a Nike shoes is for 60$ and a pad is for 20$. So I said (with a big smile on my face), can't you give me a small discount just to justify the price of the pad? c-mon man...? he said he will ask his manager. His manager came and joined the conversation, so I was like " can you beleive this?! a pad for 20 and a Nike for 60? Can't you make some discount on this? c-mon now..? I am buying both. He stood there for a second, put his arms behind his back and extended his ugly beer belly (foot locker fit staff! yeahhh!) and he said with a sarcastic manner "... Well no we dont have any discount on it" although I had a Big smile on my face, the manager insisted that there is no discount available (using his ugly tone). I looked at him and said "... are you serious!? you can't give me a small discount?" and he said "..well you can buy the pad from CVS...and it will be for 19 dollars too" and his arms wrapped around behind his back. at that point I realized I was dealing with Jack ### with an Upper Case J and A. I answered back "... well I will buy from WallMart..". I turend away from him while he was still standing in front me. and told the nice sales guy keep the pad I am getting the shoes, and told the manager "... is this how you answer your customers?.." and head towards the cashier's desk. Paid my dues, and left the shop. Once I stepped out (just 4 steps), I dialed foot locker Customer number and opened a complaint case where "customer service went wrong".
I gave them till Monday to return back, other wise this will go on BBB, Ineternet and FOX Report (yes... I work there and my peer is looking for a bad business story during holidays! isnt that funny?!).
All I want is an appology, and not a gift cert. I already bought the shoes I like, and dont want to scam for another one. Despite the fact that was my first time going there, I want to make sure this bad soul dressed in an ugly fat body, learns his lesson, during Holidays and during a bad economy.
We are customers and we diserve to be treated as such. Without our purchases, not only foot locker does not make profits, the entire economy is impacted. Just multiply my case by 100 around the country, that is 60$x100=6K per day loss for such a place. Imagine if 20% of the economy Customer Service becomes like this situation, and the number you are looking at is no more a dent, it is a large one.
Customer service is a profession and not an assembly line job, and it needs good manners, patience and lots of it. when a customer jokes or asks for a discount, he is just tackling and pulling legs. He is not expecting it to happen, but definitely not expecting to have an unpressional Manager with a bad sarcacism respond to him "... you can buy it from CVS..."
To bad Foot locker lost a new client!