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[Resolved] / returns

1 China, United Kingdom
Contact information:

Purchased three maxi dresses for my holiday. They took a long time to arrive. Material was not as requested. Quality average, no tags or labels. When it came to returning these items, it was virtually impossible. The customer service link would not open. I am still waiting for a returns addresss. Tried to offer me a voucher instead, as they said it would be expensive to return the items through there currier service. I am anoyed with Facebook for hosting these clothing sites. They are clearly a scam. J Eaton

  • Resolution statement

    FloryDay customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

  • FloryDay Customer Care's Response, Nov 13, 2016

    Hi Eaton,

    Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of delivery and extend our sincere apologies.

    We have sent you gmail email with top solution. Please have a check and give us a confirmation back and we will try our best to help you out.

    For any issues, you may also send us emails to our [protected] with the title ""complaint board + your order number + your concerns"". Our Customer Service Team will handle it promptly and find the best solution for you.

    Thank you for your time.

    Best regards,

  • FloryDay Customer Care's Response, Nov 29, 2016

    Apologize for the inconvenience caused.

    The correct email address that you can reach us is [protected]

    Best regards,

Nov 13, 2016

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