Florida Blue — denial for back pain management

I have spoken to Latoya a representative of Florida Blue 7/2018 she told me that when I went to my Dr appointment 8/2018 to call her that she would be more than willing to help with my lack of communication between the Dr and Florida Blue as usual no answer left a voice mail so did my doctor Ramon Castellano to get this procedure done I have called repeatedly Latoya with no return calls and no progress with my Dr it is very sad situation that I am about to be thrown out on the street because if missing work due to my aggressive pain she Latoya gave me some story I have lost more faith in Florida Blue than I could explain it has been a terrible experience and I am still suffering but as they say if your not in those shoes who cares that is what this country and businesses have come to it is a shame to say that I am an American really have brought my hopes down next step is to get it over one to the head and it's over may God forgive me and my family that I have gotten to this point in my life but my life us worthless to all because it comes down to money the devil of society may God forgive your companies for taking advantage of people who are suffering and have found hope to have it taken away