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Fit Factory / unauthorized charge to my credit card

1 WI, United States Review updated:

I received an unauthorized charge to my credit card from the Fit Factory and have tried to contact them with no luck. The numbers for calling them are both disconnected.
This was "supposedly" something that came with the free sample of Acai berry that I ordered (and I might add have since cancelled the auto-ship of this product)

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  • Ju
      2nd of Dec, 2008
    0 Votes

    same thing happened too me. I got ahold of them @1-866-407-1022. The CSR reluctently(sp) gave me a refund and confimation number. Hope this helps. These websites are sure a living hell. Hopfully it is like a nightmare and will end soon. good luck!!

  • Ad
      4th of Dec, 2008
    0 Votes

    Buying samples/free trials off the internet or television is the worst thing you could ever do. Companies like Wu-Yi Tea, Fit Factory, Acai Berry, Natural Cures, Online Health, etc, etc will all give you the same story "free-trial with a 14-day cancellation period" Problem is, most of the time you won't receive your "free" trial until AFTER the 14-day period has expired, which means you're automatically renewed for their monthly fee. Also these companies will sign you up for 1, 2 sometimes 3 more sites/products without telling you. Unfortunately, this information IS available on the merchant's website, usually buried in the fine print somewhere. Because of this, it is 100% legal for them to charge your account every single month under a variety of different merchant names. Charges that come associated with free trials are, web access, membership fees (usually with Wu-Yi Tea) and a variety of others. If you've paid for this with your credit card, you can dispute the transactions with your bank. The only thing is, you HAVE TO CANCEL with ALL the companies in order to be successful with your dispute. If you don't have phone numbers for the companies, your bank should be able to provide you with some. Otherwise, send emails, find a mailing address and send a registered letter, anything and everything you can think of. And keep copies of everything you do/send. Also, if these companies are still sending you any merchandise (the original company you ordered the sample from), you HAVE to send it back through registered mail so you can have a tracking number and postal receipt - otherwise, the company will simply claim they never received it, and you won't have any proof that it was sent. The worst part of these scams is what they're doing is completely legal (charging without your knowledge, charging under different company names, adding on additional services, etc, etc) so protect yourself. Bottom line: don't EVER order a "free" sample unless you're willing to put a lot of effort into canceling it. If something actually works, it'll be available in stores soon enough.

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