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First Horizon / Fee for online payment

1 United States

I was VERY disappointed when I saw on the web page of the online payment option that a fee will start being assessed. I called first horizon and they said it would be 11.00... I fail to understand why a fee needs to be assessed. I am not going to pay online anymore.... It saddens me because I pay ALL my bills online and first horizon is the only one charging a fee now... I would think most companies would want their customers to use the internet for transactions because it is cheaper... Won't it cost more for first horizon to process checks now if many people will not use the pay online option anymore because of the 11 dollar fee and send in their checks instead..?? Too bad..This is a step backward...

Hopefully enough customers will complain and we can have free online payment processing again.

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