First Convenience Bank / federal regulators need to look into this bank
I had been banking with this institution for more than 6 months. During this time I had two overdrafts. One of the overdrafts was because I was doubled dipped by an automatic withdrawal.
I went to open a savings account on 3/22/12. No problems, the people at the branch were nice when they took my two checks @ $2, 500 apiece. I went the following Monday to transfer $500 into my checking and was told my account was on hold. I asked why, and they stated because I had 6 or more overdrafts. I told them to check my account and they verified that was false. The Assistant Manager than stated she didn't know why and said I needed to call their headquarters in Kileen.
Red flags were flying. Why hold checks on a savings account? I can understand checking maybe, but not savings,
I called four times. The first three times they disconnected me. The fourth time...Jason the customer service rep would not let me talk to the Loss Prevention Dept. nor his Supervisor. I couldn't talk to anyone but Jason who told me they were abiding by Federal Law and that's just the way it is. This also caused red flags to fly.
I then received a letter stating that because they don't believe the checks are good and that I had repeatedly overdrafted my account, the checks would be on hold for 7 business days.
I had deposited checks from my father before. Red flags again. The called my 81 year old father and interrogated him, scaring him to death. Both checks cleared in 3 days yet they are holding them for a total of 12 days making daily interest.
What is happening after reading all the other complaints is clear to see.
They are taking advantage of their customers because they know the customers don't have the monetary means to fight.
This wrong needs to be righted. They are the pink slime of the banking industry. Please, I am all in for doing a class action lawsuit to expose these con artist. That's my opinion.
You can contact me at [protected]@gmail.com.
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