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Firestone Complete Auto Care Customer Service Phone, Email, Contacts

Firestone Complete Auto Care
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1.3 603 Reviews

Firestone Complete Auto Care Complaints Summary

50 Resolved
539 Unresolved
Our verdict: If considering services from Firestone Complete Auto Care with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Firestone Complete Auto Care reviews & complaints 603

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Newest Firestone Complete Auto Care reviews & complaints

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L
6:04 pm EDT
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Firestone Complete Auto Care installed the wrong set of tires

Hi my name is Liliana Osorto. I came to one your stores located at 1845 e Rosemeade parkway carrollton tx 75007. I brought my Audi so they can check one of the tires since it has a nail on it, so I decided to drop it off. My husband talked to Richard over the phone and told him we wanted to get 2 tires instead of 1 since it was advised the tire with the nail Is not repairable. My husband was clear and said he wanted the same brand we had which is ToYo. Richard advised they were discontinued but could find 2 of those at another location. Later yesterday we came to pick up the car and spoke to Jeremy Kaplan the store manager and ask him if we could get the good old tire, but he went to look and said they picked them up. After we paid, we went to look at the car tires and we noticed they have put the wrong set of tires firestone brand that we were clear we did not want. We went back inside and let Jeremy know and he was very rude, said that Richard was not here to validate the what we were saying, making us feel as lyers and said he went to the emergency room. We understand and sympathize to the fact he he was not feeling good, but that's why we were trying to ask him the manager to help us instead of giving us an attitude.
He finally said he will see what he can do for us and got the tires we wanted as we have requested since the beginning. He then try to make a smart comment making us feel even worst to not to put 240, 000 miles, to which I said we live in this area and we would not drive much.
We did not appreciate the way he was talking to us and making us feel as lyers. We also did not appreciated you keeping the other good tire. We went to your store because of the great reputation you guys built trough the years by the people who give you business and by the people who work for you as your founder said "Our company is built on people - those who work for us, and those we do business with."
Today I went to take the car back to get the tires I originally wanted and Michael was very nice, I don't understand how you guys give the manager position to a person who does not have customer service skills neither management skills.
We definitely are not coming back to this location neither my family.

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10:13 am EDT

Firestone Complete Auto Care unethical behavior

I am Glenda Thompson/ 7413 Arbor Hill Dr./ Fort Worth, TX / 817.907.5934. My 2008 Volvo S40 stopped and was towed to the Firestone located at 1001 Bridgewood, Fort Worth, TX. It was diagnosed as needing a fuel pump and catalytic converter at a cost of $2800. I had to wait to save the money for the repairs but eventually gave approval to perform the work the week of 3/19/18. On 3/27/18 I inquired about the status and was told they had trouble locating the part but expected it in the next day and that the job would be completed by 3/28.
3/30 - I received phone message from Perry to contact about the status of my car.
3/31 - Was told that car was on a test drive an shut down. Raw fuel was spewing out and they needed to check out the cause.
4/2 - Called on the status and was told by Don that something transpired with the engine. Coolant had gotten into the engine block and that everything was on hold.
Perry would work on the next course o action.
5/2 - After weeks of no contact, I was asked to come to the shop to discuss and was told that I would need a new engine. There was never a clear reason as to why I suddenly needed a new engine and Perry suggested that the car be scrapped.
Clearly this was not an expected outcome. I am a widow and this was my main car.
The car was in the care of the Firestone and the engine was never the issue yet I am left several months later without the use of my car. It is still parked at the Firestone and I am at a point that I need Firestone to take responsibility for the damage and make things right. I have not sought legal counsel but at this time would like to have the car towed to the Volvo dealership for assessment. I can be reached by phone or email at [protected]@gesturesmarketing.com

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4:03 pm EDT

Firestone Complete Auto Care honda crv service serpentine belt

I Left CRV for Entire day to replace Serpentine Belt. After I came to pick it up (I was told it was done) and waited and then left (because it wasn't) they called and told me they couldn't get the right belt. They put the old one back on. I have no idea now if they might have damaged it or not in the process. So I will have to get it replaced as soon as possible. ( By another Service Center or Dealership) Firestone lost another supposedly valued customer.

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6:52 pm EDT
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Firestone Complete Auto Care road hazard warranty

I recently contacted your new store in Payson, Az where I have been doing business for several years. I purchased a set of Michelin tires for my F250 Super Duty Diesel pick up and with those tires, purchased a road hazard warranty. I returned to that store with a damaged tire and the Manager looked at it and said it was not repairable. He said the only option was to replace it. I explained that I had gotten the tires at his facility and had a road hazard warranty on them. He stated the business had been purchased last year by Firestone and Firestone would not honor the road hazard on those tires. In fact he stated Firestone was in direct competition with Michelin and honoring the warranty was not possible. I asked what were my options? He said since the damage to the tire didn't involve materials or workmanship, my only option was to purchase another tire. What's interesting is this facility still does tire work, with the same employees, in the same place, for the same people. The only difference is a name change which I didn't notice when I drove up. The person I dealt with is the same person I bought the tires from originally. What recourse do I have. I still have 4 more tires with worthless certificates. And those tires were recommended by the manager and didn't come cheap. Help, Please.

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10:56 am EDT
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Firestone Complete Auto Care I am complaining about the customer service.

I got my water pump changed on July 9, 2018 at the Century 111 store on 520 Clairton Blvd./ Pittsburgh, Pa [protected]. Store # 029467. Service Advisor 01 Josh. [protected]. Invoice # 163997.

I had my car towed to Firestone Monday morning, July 9th, because the water pump broke. I called Firestone to let them know it was getting towed to their store. I was going to go to the store with the Tow Truck Driver but when I was on the phone with JOSH, he told me there was NO NEED for me to go.
I only have the 1 car so I thought he told me this because someone would be able to pick me up after my car was finished, so I did not go. When he called to tell me my car was done, I told him I only had the 1 car and needed someone to pick me up to get my car. He was VERY RUDE and just kept repeating that they did not do that there. I told him I would have accompanied my car with the tow truck driver BUT HE TOLD me that I DIDN'T NEED TO. I have a child and my mother is older in her 80's and I had NO WAY to get my car. Josh did not care. He just kept repeating, I'm sorry, mam. Josh was the one who told me I did NOT need to come down with my car, so Josh should have offered me a courtesy ride. He would NOT and did not. After I kept repeating my situation and that I had NO ONE to give me a ride to get my car, he finally said he would have someone pick me up Wednesday. Well, It was Monday, in the 90's, and my MOM and child needed to have a car at the house. Josh was VERY UNCARING, unsympathetic, and pretty rude. He told me there was only 2 people working at their store - - 1 Tech and the person at the front desk. He told me it was the same for Tuesday also, only 2 people working! I couldn't believe such a big Firestone store would only have 2 people working!
Anyway, I had to hitch hike to pick up my car. When I got there I was shocked to see 4 or more Mechanics in the garage and when I walked in 1 Mechanic was watching TV in the Lobby! 2 More people were at the counter - Josh, himself, and someone else on the phone. I said to Josh, well, it looks like you have more than 2 people working. And he said, those are all mechanics. I couldn't have any of them pick you up to get your car! Jeese ... Thanks JOSH !~ No Customer Service Here!
This was my first experience with Firestone. I was really disappointed in the Customer Service.
I would consider trying your company again if I was given some kind of a partial refund as a courtesy. I spent $544.93 on the Water Pump and Thermostat. I am satisfied with the work done, but the uncaring nature on the staff was very disappointing and a great turn off.

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10:04 am EDT

Firestone Complete Auto Care flat repair

I had a tire repaired at 5pm and by 730pm the tire was flat.The sensors were not rest either.I had to get my car towed to the dealer because you were closed.They repaired the tire and rest the sensors.I have called the firestone in evansville to talk(talked to Justin ) to the manager and was told he would return my call.By the end of the day he still had not so I called him and was told he was on vacation and would call me in the morning.AI still have not gotten a call.

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11:37 pm EDT

Firestone Complete Auto Care engine check

I took my Van to Firestone in Independence Mo to have a Radiator Checked for a possible leak and then it was Replaced as I drove off the Engine was running rough so I took it back and they did a check on it I was told that if repair was needed I would get credit for the Diagnostic Check They did not to anything about the Engine they told me it was an exhaust block so I took it to a muffler shop and had a new catalytic converter put on and took it back for the engine misfire and was told I would not get credit for the first Diagnostic check but they would not charge me for the second one I argued this for some time and did not get any results so they checked it and said it needed spark plugs and then it needed coil packs and then they could not get a spark plug out and then they got it out and said they could not put one back in I had to get a tow to another shop to have this done and then I took it back after firestone changed 7 plugs and 5 coil packs and it was still running rough and they said they would change the other two coil packs at no charge and then they came back and said the spark plug I had to have done at another shop was ok but the cylinder was bad and the # 6 coil pack was bad but they did not change the coil pack as promised it only took then 5 minuted to check this which when I watched they could not have done this in the little time it took they charged me over 800 dollars of what I should have paid and still did not get my Van running good as I wanted when I took it in... not to mention the 450.00 for the exhaust 125.00 dollars for the tow the 250 dollars for the other shop that I took it too and about 2000.00 dollars at firestone ... they told me to have the engine replaced or rebuilt and save the new parts...
I want the charge for the original cost to replace the spark plugs and coil packs minus the parts credited back to my account and the Credit for the first diagnostic check refunded .. I am only satisfied with the radiator replacement which is working ...the rest was a wast of my time and money which in my opinion and the other shop and the tow truck driver and my family and over 300 friends and my attorney and my tax attorney which all of them said never take it to firestone unless you need tires and they should of said the engine needed to be rebuilt in the first place instead of nickel and dimming me to max out my firestone credit card you see my point and if I can't get any help from Firestone about this then I will have to get the help I need legally ... Sincerely David Grenovich

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Update by David Grenovich
Jun 10, 2018 11:39 pm EDT

I took my Van to Firestone in Independence Mo to have a Radiator Checked for a possible leak and then it was Replaced as I drove off the Engine was running rough so I took it back and they did a check on it I was told that if repair was needed I would get credit for the Diagnostic Check They did not to anything about the Engine they told me it was an exhaust block so I took it to a muffler shop and had a new catalytic converter put on and took it back for the engine misfire and was told I would not get credit for the first Diagnostic check but they would not charge me for the second one I argued this for some time and did not get any results so they checked it and said it needed spark plugs and then it needed coil packs and then they could not get a spark plug out and then they got it out and said they could not put one back in I had to get a tow to another shop to have this done and then I took it back after firestone changed 7 plugs and 5 coil packs and it was still running rough and they said they would change the other two coil packs at no charge and then they came back and said the spark plug I had to have done at another shop was ok but the cylinder was bad and the # 6 coil pack was bad but they did not change the coil pack as promised it only took then 5 minuted to check this which when I watched they could not have done this in the little time it took they charged me over 800 dollars of what I should have paid and still did not get my Van running good as I wanted when I took it in... not to mention the 450.00 for the exhaust 125.00 dollars for the tow the 250 dollars for the other shop that I took it too and about 2000.00 dollars at firestone ... they told me to have the engine replaced or rebuilt and save the new parts...
I want the charge for the original cost to replace the spark plugs and coil packs minus the parts credited back to my account and the Credit for the first diagnostic check refunded .. I am only satisfied with the radiator replacement which is working ...the rest was a wast of my time and money which in my opinion and the other shop and the tow truck driver and my family and over 300 friends and my attorney and my tax attorney which all of them said never take it to firestone unless you need tires and they should of said the engine needed to be rebuilt in the first place instead of nickel and dimming me to max out my firestone credit card you see my point and if I can't get any help from Firestone about this then I will have to get the help I need legally ... Sincerely David Grenovich

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6:43 am EDT

Firestone Complete Auto Care poor customer service, arrogant service manager

I brought my company van (fleet vehicle) in for 10, 000 service...first oil change.
Dropped it off at 7:30 am, service manager said "your looking at 2 hours", so I left it rather than wait. Service Mgr said he will call when it's done. I have had trouble with this shop before...with my previous company car it took them 9 hours to replace a tire, they claimed it was because they were waiting for the fleet leasing company to approve the tire damage. At that time (over a year ago) I complained to the service manager for not letting me know the status as the day progressed and vowed I would never go back there. But it's the only shop close to where I live that is approved for fleet service on my vehicles. So this time, I figured I would give them another chance for the oil change...how long could it take right? Well after 6 hours I called to find out what was going on. The guy told me it was done and that the service manager had called and left a message. I had my phone on me all day, there was no message left. When I went to pick the van up (2:30 pm) there were no customers around and only one of the 6 or 7 bays had a car in there. I asked how long it had been finished. Service manager said "a few minutes". Drop-off time 7:36, pick up time 2:28. For an oil change. Manager is unfriendly, arrogant and not inclined for customer satisfaction at all. Same guy as last time. His attitude has not improved at all. Previous service manager was excellent, I had taken my van there for service from 2012 to 2017 and was always happy with their service. Since the new service manager started, I am now 2 for 2 dissatisfied.

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1:01 pm EDT

Firestone Complete Auto Care tire rotation

On May 19th I brought my 2008 Ford Ranger in for a oil change, Tire rotation and State Inspection. The location was the Firestone Store# [protected] Green Oaks Blvd.
A week before I had ran over a tube of caulk in my garage and it got all over the tire.
I cleaned it off but it was all in the treads of the tire and I fiqured it would wear off eventually. Anyway I got home and was going to check the air in the tires and I noticed that the left front tire had caulk in the treads so I knew that the tires had not been rotated. The right front tire had not been taken off either because it had caulk on the back side of the tire.

Richard Carter
10000 Pack Saddle Trail
Fort Worth, Texas 76108
682.401.5634

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8:21 pm EDT
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Firestone Complete Auto Care alignment service (lifetime warranty)

May 30, 2018 store#002844 I go to have 4 tires replaced, just 4 tires and they put you on the spot and make it sound like you need it when you really don't. I want a refund of my 179.99 for an Alignment service that I probably will never use. They have the same notes on this form that I do. That should not be able to put you on the spot for these extra charges. I thought NY had a law against this kind of thing.

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5:40 pm EDT

Firestone Complete Auto Care oil change and other work not complete

They charged me for an 2 idler pulleys before that I later found out were never replaced. I spent $70 on an oil change yesterday to find our it was not changed. Not only was the oil not clean, the oil filter was still dirty and old which wasn't touched either. So i know it wasnt changed. They didnt do my tire rotation, and when I called they said it didn't look like it needed done. It did, but more importantly I paid for it to be done. So i had to go back, wait another 2 hours there to have them rotated. I know these guys pretty good now from the past few years and I'm starting to pick up on their sneaky and well trained bs talk they give you everytime. I took my truck to another mechanic who can tell you about the pulleys and also the oil not being changed. This is a few recent complanets on this store, i have others that date back also. Do you really train these guys at the front to rob cheat and steal peoples money? Because they talk a good game (sneaky) but I've put up with it long enough. I had the oil done yesterday below is pics of dirty oil and filter that was never touched and the belt and pulley that another mechanic replaced and told me to take to firestone. I'm sure they will have something to say when I now tell them about the oil not changed ether. I don't want to hear it. I don't want to talk to them again. You tell me what to do.

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12:35 pm EST

Firestone Complete Auto Care overheating vehicle.

I took my 2002 Mitsubishi Galant there because it was overheating. after I paid $1099 for a heater core, I got the car home and it overheated again and now wont crank. I called them and they want me to pay to get it towed back there so they can check it out. they said that somebody put sealant in the engine, so its my fault. Wish I knew before I paid!

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12:06 pm EST
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Firestone Complete Auto Care service, oil change

On Tuesday, 2/20/2018 I had a 9:00 appointment to get a standard oil change. As always, I look for coupons prior to me bringing my car in. I found a coupon for $15 off a standard oil change and brought that with me.
When the oil change was complete, he came out and told me that I needed a serpentine belt (eventually), tires (eventually) and my battery needs replacing. He then charged me $25. for the oil change, I handed over my coupon and he said: "no, that is already included" my response was, "for a standard oil change"?
So apparently the standard oil change prices are now basically $40.00.
I paid the $25.00. I drove to another place, purchased a battery and had it installed there.
He never even suggested that they do it, probably because he wouldn't have known how much to charge for a battery
I would have gladly purchased my battery there, and had it installed as long as my car was there.
Never again will I spend any money at Firestone

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9:51 am EST

Firestone Complete Auto Care "unethical behaviour"

Date of incident-11/14/2017

My husband took my car into Firestone in Pearl, MS to have the air conditioner repaired. When he arrived the service manager advised him they could not honor a quote he had received prior to getting the job done, which was understandable. He was advised they would check the car (free) and advised what was wrong and how much it would be to repair the air conditioner. Well, upon checking and letting him know the problem, they advised it would be $1100. Well, we decided since the car is so old, we would not put that much money into it, instead of the service being free as told, they charged us $168. Which was not what was told up front. I am not satisfied with this type of service, what if I didn't have that much money on me? You told me it would be checked out for "free" don't come back and give me a price for the service. I have always been a little "leary" of Firestone, have always tried to honor you all; well, after today I am done with having Firestone to even check air pressure in my tires. If he was going to charge me, it should have been explained upfront. People are just trying to make it and this is the type of service you all give to customers. I will not be recommending anyone to Firestone. My father in law asked for someone to fix their car, well; it wont' be you.

Thanks so much for nothing!

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Update by Lorane Epps
Nov 14, 2017 9:52 am EST

Date of incident-11/14/2017

My husband took my car into Firestone in Pearl, MS to have the air conditioner repaired. When he arrived the service manager advised him they could not honor a quote he had received prior to getting the job done, which was understandable. He was advised they would check the car (free) and advised what was wrong and how much it would be to repair the air conditioner. Well, upon checking and letting him know the problem, they advised it would be $1100. Well, we decided since the car is so old, we would not put that much money into it, instead of the service being free as told, they charged us $168. Which was not what was told up front. I am not satisfied with this type of service, what if I didn't have that much money on me? You told me it would be checked out for "free" don't come back and give me a price for the service. I have always been a little "leary" of Firestone, have always tried to honor you all; well, after today I am done with having Firestone to even check air pressure in my tires. If he was going to charge me, it should have been explained upfront. People are just trying to make it and this is the type of service you all give to customers. I will not be recommending anyone to Firestone. My father in law asked for someone to fix their car, well; it wont' be you.

Thanks so much for nothing!

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1:30 pm EDT
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Firestone Complete Auto Care overpricing and terrible customer service

Went to firestone because my engine light was on charged me 392 dollars to change plugs they called said my truck was ready got there engine light was still on they came out to the truck turned it off got down the road truck was running worst than before took it back they told they need to do diagnostic on it 49 dollars then tell me one on the spark plug wires was bad and it was going to cost me 219 dollars to fix the problems I would not ever take any cars or trucks or recommend them to my worst enemy I am considering filling a lawsuit Montgomery store Atlanta hwy

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12:01 pm EDT
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Firestone Complete Auto Care overpricing, unethical behavior

Sub-mitting on behalf of my 70 yr. old brother. Although he has not requested this matter be pursued I feel the need to represent him as his funds are quite limited. He is gullible and is totally unfamiliar with auto repair. Customer Invoice 17892. He was about to go on a long trip, so on 8/11/17 he took his car (11 yr. old w/ 162K miles) in for an oil change and tire rotation. (He had purchased his tires from there 8 mos. back.) After car being at the shop from 7:AM to 8PM and them performing several allegedly needed repairs they sent him home with $1, 831.17 in charges and a car that ran badly. His dashboards lights and gauges were inoperative, and his tires had not been rotated. He took the car back to have these issues corrected. He found they had also miss-installed the timing belt which they had alleged he'd needed and which they had installed the day before. On the customer invoice under COMPLETE VEHICLE INSPECTION it is stated "Your battery is in good condition. At your next oil change we'll check it again for free." Later, they then proceeded to install a new battery for $157.99 in charges. Why was a new battery installed when they'd plainly stated at the initial inspection that his battery was in good condition? They charged over $236 for replacement of 6 spark plugs. That seems excessive. I can't decipher all the items on his bill, but included under the $1, 047.91 charge for TIMING BELTS, are $444 for "virtual"(?) water pump kit plus a $495 for remove and replace water pump. I feel at least half of his total charges should be returned to him. I'm not sure whether or not this is the proper format for instigating resolution of this issue, but I cannot find a place on the company's website for addressing same.

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6:50 pm EDT

Firestone Complete Auto Care customer service

I feel like a subhuman after I left Firestone Automotive today (6102 Slide Road, Lubbock, TX). I called ahead and they put me in line and I waited fir 2 1/2 hours to get service ( tire balancing). They put several people ahead of me. Was it my race (white/Hispanic/Indian) - I also was wearing older clothes and a cowboy hat -- I guess I wasn't good enough to be treated with respect and at least told that I would not get service ! Does Firestone treat everyone badly or just me? Why were the other customers better than me ? Are they ?

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5:56 pm EDT

Firestone Complete Auto Care a.c. recharge

I went in to have my a.C fixed because it wasn't blowing cold air. I was told it needed a recharge. fyi I was there at 11:00am and it wasn't done until around 3:30pm. when I get there to pick up my car I get told that its not fixed because for some reason the wiring is all screwed up. and I tell them well I have never had a problem when I take it to my normal mechanic. anyways they charged me the full amount even though its not working and then tell me I need to take my car back and pay another 89$ just so the master tech can look at it again and then pay even more so he can fix it. I by no means thank that this is good business at all I will not ever go back ever again. thanks a lot Crowley Tx Firestone! thanks for nothing

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4:44 pm EST

Firestone Complete Auto Care front brakes

needed new pads and rotors 2 rotors $140bucks! brake pads $64 bucks not to mention the labor! I checked auto parts store in my area pads were about 20-22 bucks and rotors 25-26 bucks, they buy parts then double the price on its costs! this is regards to the center in 248 Nazareth! How many others were victimized? someone should investigate this store 248 Nazareth hwy. Easton PA! BEWARE!

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4:44 am EST

Firestone Complete Auto Care work not completed, and i'm left to carry the expense

I had brakes and rotors replaced all around my nissan xterra and a battery replaced for a total cost of $786.55. However, now my vdc light, slip light, and emergency brake don't work. I took it back to store 015563 (Firestone complete auto care, 4508 lemay ferry rd. , saint louis, mo [protected]) , but I was told they couldn't do anything. I was told they don't have the equipment to reset the codes, I would have to take it to the dealership for code resetting at my own expense, and they don't have the equipment to re-set the codes. I will not stop with my disappointment. I'm contacting news stations and everyone I can't think of to prevent anyone else from the horrible service I experienced. I believe in sharing experiences so that others will be aware of potential rip offs.

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Firestone Complete Auto Care Customer Reviews Overview

Firestone Complete Auto Care is an automotive service provider with a wide range of offerings. They specialize in tire sales, tire repairs, and vehicle maintenance services, including oil changes, brake repairs, battery replacements, and alignment services. Additionally, they conduct engine diagnostics and provide various system repairs. With numerous locations across the United States, Firestone Complete Auto Care aims to cater to the needs of vehicle owners seeking routine maintenance or specific repair work. Their services are designed to cover the essentials of car care for a variety of vehicle makes and models.

Firestone Complete Auto Care In-depth Review

Overall Rating: 4.5/5

Services Offered: Firestone Complete Auto Care offers a wide range of services to meet all your automotive needs. From routine maintenance like oil changes and tire rotations to more complex repairs and diagnostics, they have you covered. They also provide tire sales and installation, as well as alignment and balancing services.

Pricing: The pricing at Firestone Complete Auto Care is competitive and reasonable. While it may not always be the cheapest option, you can trust that you are getting quality service for the price you pay. They also frequently offer promotions and discounts, making their services even more affordable.

Customer Service: The customer service at Firestone Complete Auto Care is exceptional. The staff is friendly, knowledgeable, and always willing to go the extra mile to ensure customer satisfaction. They take the time to explain any issues or repairs needed and provide honest recommendations.

Quality of Work: The quality of work at Firestone Complete Auto Care is top-notch. Their technicians are highly skilled and experienced, using the latest tools and technology to diagnose and repair vehicles. They take pride in their work and strive for excellence in every job they undertake.

Efficiency: Firestone Complete Auto Care is known for their efficiency. They understand that your time is valuable, and they work diligently to complete repairs and services in a timely manner. They also offer convenient appointment scheduling options to minimize wait times.

Location and Accessibility: With numerous locations nationwide, Firestone Complete Auto Care is easily accessible for most customers. Their locations are strategically placed in convenient areas, making it easy to drop off your vehicle for service. They also offer online appointment booking for added convenience.

Warranty and Guarantees: Firestone Complete Auto Care stands behind their work with a solid warranty and guarantees. They offer a nationwide warranty on most repairs, giving you peace of mind knowing that you are covered no matter where you are. They also guarantee customer satisfaction and will work to resolve any issues that may arise.

Reputation and Trustworthiness: Firestone Complete Auto Care has built a strong reputation for their reliability and trustworthiness. They have been in the automotive industry for many years and have earned the trust of countless customers. Their commitment to quality work and exceptional customer service has made them a trusted name in the industry.

Additional Benefits and Features: In addition to their core services, Firestone Complete Auto Care offers several additional benefits and features. They provide free vehicle inspections, which can help identify potential issues before they become major problems. They also offer a credit card option for financing services, making it easier to manage unexpected repairs. Additionally, they have a user-friendly website where you can find helpful resources and schedule appointments.

How to file a complaint about Firestone Complete Auto Care?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from Firestone Complete Auto Care addressing your concerns.

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Firestone Complete Auto Care contacts

Phone numbers

+1 (800) 367-3872 +1 (615) 823-6093 More phone numbers

Website

www.firestonecompleteautocare.com

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Use this comments board to leave complaints and reviews about Firestone Complete Auto Care. Discuss the issues you have had with Firestone Complete Auto Care and work with their customer service team to find a resolution.