Finish Line
reviews and complaints

I've placed my order over three weeks ago on Sunday and was already supposed to receive my shoes. They said I'll get my order in 5 days and when nothing showed up I decided to contact FinishLine. I found out that my order was not even shipped and was still pending! Then I asked them to cancel my order and received no as an answer.
I asked them how long will it take to deliver and they said that they don't have any idea.
Completely unprofessional behavior! These people are not to be trusted!

I have ordered a pair of shoes from www.finishline.com and received the wrong ones! I contacted customer service and explained the situation and they seemed very nice and immediately offered a replacement.
I sent the wrong pair back and soon received another one. And again these were not the shoes that I've ordered! I asked them again to send me the right ones and they agreed.
Since then I heard nothing from FinishLine and did not receive the shoes.
I'm very disappointed with this company.

What a terrible company to deal with! I have placed an order with FinishLine and received a payment confirmation email. Few days later I contacted customer service and asked bout my order and they said that it was already shipped. Weeks passed and there was no sign of my order and later I was told that my order was no longer in stock! I asked for a refund and they said no problem. Waited and waited but there was no money so I called again and another rep told me that my order was on its way! These people are ridiculous! I know they all are lying to me! Never again!

My Winners Circle Rewards Coupon worth $20 expired on February 6, 2016. I called before February 6th to ask if the company in fact would re-issue the reward and to my surprise I was told that it was no problem to do so. I was told by the women on the phone to call [protected] and ask for a replacement to be sent. On February 8th I made the call and asked for the new reward to be issued. I was told it would be sent. Well my sons and I religiously checked the email day after day and nothing was sent. I went online and chatted with the representative named Cedrae on 3/17/16 and she told me that it had been sent which I informed her that it had not been sent via email because I checked for it daily. Then she informed me that she would re-issue a reward which would be sent out to me via email within 7-10 days. Well that was a lie because it's the 29th and still I've gotten nothing. I called again on the 24th only to be given the run around and get lied to some more. This time the representative (Cory) told me the money certificate would be in my Winner Circle account and I'd see it within 72 hours once I logged into my account. More lies. I called again on the 29th (today) only to be told by a different representative (Leea maybe) that there were a lot of issues with getting those certificates re-issued and that she would go ahead and re-issue me another reward but it could take 2 weeks. I'm so fed up with this entire process. My two boys who are shoe fanatics are going to be forbidden to buy anything else from this company. I will say that they offered to have me shop today and get a $20 off code from them but I told the lady I was at work and couldn't not drop everything to place an order. Further the fact that they answer the phone buy asking "What can I do to put you first today" is a complete joke. Also, I have printed documentation but it is not in the form of a jpeg so I couldn't attach the documentation.

If your going to try and buy from this online store, Please be advised that everything is shipped UPS ground. If you pay extra in order to receive your shipment early -- it will still go UPS ground. Don't pay extra because you do not get your order faster. I actually never did get my order because someone at Finishline, cancelled the order. The customer service people are trained to say "I'm sorry, I'm sorry" But they cannot actually help you, so please do not expect any real service. Its interesting that for some reason they are quick to cancel orders. I wont buy from them again.

My experience with Finish Line online was awful. Just awful. After entering shipping, billing, credit card information during checkout process I received a error message stating that the transaction didn't go through. I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. I even tried a different credit card. I still was not able to complete the order. So, after many failed attempts I decided to call it quits. I then checked my credit card accounts to find out that although Finish Line's website said that there was an error and my transaction did not go through, there were/are 5 pending transactions on one of my credit cards and 3 pending transactions on the other! $243.18 per transaction! I called FinishLine's customer service line and was told I had to wait 24-48 hours to find out if a transaction went through and/or to receive my money back. What online company does this? If an error occurs a transaction pending or not should have not taken place. This has never happened to me before. I guess there's always a first. However, this is the last time I will be purchasing(or attempting to purchase) products from Finish Line again. I DO NOT TRUST FINISH LINE.

I purchased an item from this company and they shipped me the wrong item. When I called about the item, I was on hold for 40 minutes. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. I told him the nearest was the next town over and I ordered online for a reason. I wanted him to send me a return label to return it. I returned the item via the return label and I was credited for the shorts only. They still charged me shipping for an item they screwed up. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. I will never order another thing from them. Crappiest customer service ever!

Last year I purchased some shoes online for my husband's Christmas gift. I placed 2 separate orders and were charged twice on my bank account for each order. I called customer service and they apologized and refunded my money but it took me over 2 weeks to get my money refunded on the card I used. Well, this year I decided to give them another try and the same thing happened again. So, I called customer service and sat on hold for 53 minutes! Again, they told me that one charge was an authorization charge and the second one was for the actual product. I was assured that the "authorization charge" would come off once the shoes shipped. Obviously, like I told the customer service rep, my card got charged twice for one order, as it did last year! I will not be shopping with Finish line online EVER! Sorry customer service...

I am a first & last time shopper with finish line online. I am not happy at all about my experience with finish line. Why would they let me order/purchase an item and anticipate the product... And then find out upon delivery that it was canceled? There was no email sent out stating it was canceled nor out of stock. This christmas gift was icing on the cake and now we have to suffer because of no communication from finish line. I could have went into the store locally to make up for their mistake! It's not fair and I am highly unhappy with your service. The representative only said "sorry". Not let us find something similar or nothing, just sorry. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? Plus I sent an email two days ago and still no response. I will be writing everyone I can find about this because it's not right at all.

I placed an order in early Dec 2015, I was allowed to pick the size and color that I required and it was going to be delivered within two weeks. All of the sudden I receive and email that says we had to cancel your order. What I don't understand is if you don't have the inventory to cover an order, why is your website allowing people to purchase these things? THEN I try to live chat Finish Line only to find out they have their live chat closed. I go to email them to complain, they have that closed as well. How can a company as large as Finish Line allow these things to happen and then have no way for a customer to complain to them?

I ordered a pair of Nike KD 7 shoes on 11/3/2015 along with 2 sets of socks. I received the 1st set of socks within the shipping dates I was provided. I kept an eye on the shipping status via your website on my shoes and other pair of socks. The shoes moved to shipped status so I kept waiting. After waiting over 2 1/2 weeks for the shoes to arrive I went to the ups website to track my order to find it had never actually shipped from your company. I called customer service last week and informed them of my issue. The lady on the phone (whom I could hardly understand) told me that in fact the order had been "misplaced”, the shoes were still in fact available, and she would reprocess the order as well as request expedited shipping, although they could not guarantee it would be provided. I received a shipping conformation yesterday on 12/8 to inform me my item had shipped (I guess expedited shipping was not allowed). The item that was reprocessed and shipped to me was a $10 set of Nike Socks, not the $100 Nike shoes I ordered at this point over a month ago. I called customer service again and waited on hold for over 30min before I again got someone I could hardly understand who offered nothing but an “I’m sorry.” After being placed on hold several times totaling over 45minutes she came back to the phone to tell me that they would again reprocess my order and that would take 3-5 business days and then they would again request expedited shipping but could not promise they would provide it. When I told her this was an unacceptable answer and asked to speak with a customer service manager she told me none were available, I argued with her for several minutes before she agreed to find me a manager and placing me on hold yet again. Another 30 minutes passed and the only answer I kept getting was “no one is available” and then she informed me that the shoes are no longer available and there was nothing they could do. I demanded to speak with a manager at this point and told the lady to not get back on the phone until she had a manager or a pair of shoes being shipped to my house this weekend. Again, I waited on hold for over 20minutes when a “manager” finally took the line. I again explained everything to this lady and she gave me the same “I’m sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me.” I told her this was not acceptable that it had been over a month and the company had now messed up twice. I wanted to know what they were going to do to correct the problem and she basically told me that there was nothing they could do. I asked for another pair of KD’s comparable and was told that was not an option. They didn’t even offer a refund and could not tell me if a pair would even become available or if they did when. After spending over 2 hrs on the phone with customer service I had finally argued enough and was done. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. Really? The company messed up once by “misplacing” my order, messed up a 2nd time by sending me the completely wrong item ($10 socks instead of $100 shoes) and now due to their mess up the item I originally ordered over a month ago that was in stock is no longer available and the only answer I got was if/when they become available they will ship them to me…..oh and for my inconvenience they will give me a $15 credit towards my next purchase! Keep your credit; I will no longer be shopping at ANY Finish Line. It seems to me that in light of the company’s own mess up not once but twice it should not matter how they corrected the problem, it should have been corrected, including but not limited to sending me a pair of shoes even if they were a bit more expensive.

Finishline posted you could get free shipping if $50 is spent. I was 0.03 cents short so I decided to order a second pair of shoes. Free shipping was not going through. I contacted them and I was informed free shipping is only for full price items (lets just add it is Black Friday so a huge sale day). Also my order charged me for each item I ordered instead of just once. The reason for this was supposedly they "might" ship the items out in separate boxes! Why not just send the two exact same shoes in the same shipment box instead of screwing their customers. I am really disappointed with this company and feel like they scam you to order.

The Finish line Store in Clay Terrace, Carmel is supposed to open at 10am. It is now 10:30am and yet again I find that the store is still not open. I just called their head office number on Circle City, to be told that sometimes the key holders run late. Didn't seem like they thought it was a big deal?! Oh well I've seen 3 customers come and go in this time. I guess I'll be taking my business elsewhere in future.

I ordered a pair of Nike shoes on Finish Line's website on 10/1/2015. They sent me a confirmation on 10/1/15 that the item was shipped and I received a tracking # for that. There was no status update after a week so I called, they said they are still printing the label. Today 10/16 I called again, they said they are still printing the label. The customer rep never apologized but asked if I want to go ahead and cancel it. I asked why it took so long, she only replied " that is why I asked if you want to cancel it". How rude! Not to mention that their live chat is always unavailable, never respond to e-mail etc. This was my first order and will be my LAST order from Finish Line! Good luck with your business!

I ordered my son a pair of shoes over a week ago, selected ground shipping. I went to track them and they were in Puerto Rico! They shipped from Indiana and I live in Illinois. So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. I call Finish Line immediately and after being on hold forever I get nowhere with the person I'm speaking with about when I can expect my shoes to be sent out again, we asked if they could possibly overnight them due to their screw up and we were told no. Put on hold again and speak to a supervisor and again no help. Asking me if I know my own address and if it's possible I screwed it up. I screen shot everything when ordering and have proof I gave correct address. Customer service was completely rude. They are supposed to be giving me a $10 credit on my order. I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. I will also be checking that they did not bill me 2x!

I went into Finishline at Parks Mall in Arlington yesterday evening(April 3rd, 2015). I was absolutely disgusted when I looked towards the cash register. A girl with curly hair was getting these plastic little cards thrown at her. Because of her disgusted look, I knew this was not a joke she wanted any part of. I overheard her telling him to quit but he remained apathetic towards her plea. As I continued to watch their interactions I saw him shove her multiple times into the front cabinet. She walked away and I saw slight tears rest in her eyes. I knew this was harassment. The man messing with this girl looked to be of great strength. I then went up to this man messing with this young girl and asked him to get a shoe for me. Just so I could look at his name tag. It said "Ray". Now I was highly disappointed in Ray. He looks to be much older than this young lady. I myself have 3 daughters and if I was to ever see them being harassed at work like this, I'd raise HELL. PLEASE do something about this. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved.
Thanks.

On Black Friday 2014, I attempted to purchase a pair of sneakers that were released on that day. Once I waited in a digital line b/c internet traffic was so heavy, I was able to select the shoes and start the checkout process. Once I entered my pymt info it flashed back to the same screen as if I had to re-enter my information. There was never a confirmation or order # given. After entering the info a 2nd time, the same thing happens. At the attempt I was told my card issuer wouldn't authorize the transaction. I then check my acct to find that 2 separate holds for over $200 each have been placed on my card. I immediately contact finish line who originally told me the hold would fall off in 2-3 hrs. Once that time elapsed I called again to be told the actual time is 1-3 business days. I was outraged. Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. This is a MAJOR issue. Its not like the shoes are on backorder- they are sold out and they will NOT receive another shipment. I will never shop with this company in store or online again. Customer service is non-existent. The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. She also tried to deter me from speaking to her supervisor, saying that she would only tell me the same thing. ABSOLUTELY RIDICULOUS