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Fidelity Investments / hardship withdrawal practices

1 United States
Contact information:

I originally submitted a request for a hardship withdrawal on 10/20/2016.
I requested my withdrawal online and faxed my documentation in. I provided the exact documentation required. It is now 11/01/2016 and I have had to call to speak with multiple representatives and have received a different reason as to why they will not release the funds. I have requested multiple times to speak with a supervisor and was told no every time. I have submitted more documentation anytime one of the reps told me I needed different info. Now yesterday I was advised they have my docs, but now want me to send it in all together and start the process all over again. This is a hardship for a reason. Time is important and it is my money. I am paying the taxes, I am paying the early withdrawal fees and I am providing the exact documentation the IRS and Fidelity states they require and still nothing. This is the worst service I have ever experienced.

Nov 1, 2016

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